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September 2023 by William Gil
Vehicles are not ready for pick up, overall vehicles in bad shape, dirty and with damages that if you are not aware they will do their best to charge them to you. I rented a vehicle a month ago that when I went to pick up had the windshield crack, vehicle dirty, leftover food everywhere, stained seats and foul odor, close to someone living in there. No comparable vehicle to swap as per the employee so they instructed me to take this car and take it to another location for swapping, had to drive this vehicle to MIA for a replacement, lost all morning to retrieve a replacement that came with cheetos and fryes leftovers and used face mask stuffed inside the seat pockets. No apologies, no nothing for me wasting all morning while my family was at home waiting to load the car to take my kid to college. Today I received a letter stating they are going to charge me for a "glass damage", no picture, no glass location, no type of damage? Maybe the old car they instructed to swap, or maybe the replacement they park in their public lot that is exposed to everything 24/7. My suggestion, take your business elsewhere, anywhere.
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September 2023 by Sandra C.
Roe is the best. He went out of way to help me beyond the call of duty. Very much appreciated!!!!!
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August 2023 by Carlos Ramirez
Every time I have a chance to go to Orlando, we go and use the service of the hialeah mismo laws location and they always take care of us . Great customer service offered by Eloy .
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June 2023 by J P
The staff is great and the rates are fantastic. I received some of the best service I have encountered while renting a car from this location. The cars are clean always gassed up and ready to roll. I would highly recommend checking them out if you're looking for a rental vehicle
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April 2023 by Support Optimetrics (Ana Maria)
Undependable! We went to pick-up the Truck we reserved and they didn't have it nor did the offer to help find another. To make the situation worse, the attendant RYAN treatment towards us was Disrespectful and Rude! Horrible treatment! The "Mystery" Manager was back in his office and did not show his face to all the customers who were in the same boat. Do Not Rent from this location!!!
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April 2023 by Latoya Moore
Horrible experience. No customer service. The employees are unprofessional and rude. The van I received was infested with spiders. The employees claimed there was no manager on duty do I asked for corporate number and was given the wrong information. BEWARE. DO NOT RENT FROM THIS LOCATION. I wish I would have read the reviews before
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April 2023 by Vaughn Minnis
Had a reservation and when I got there no car. No explanation, no apology, no suggestions. Left me in a pickle. Service was worse than poor. Called the 1800 number and got no help. What happened to this company it was at one time so dependable!
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March 2023 by Latonda Adderley
I rented a minivan on 02/23/2023 and returned it on 02/24/2023. My rental agreement was for 10:30am in which I arrived at 10:31am. After I received my rental papers I was told by the associate that he was going to get the vehicle. After a 45min wait. He pulls up and says it took so long because he had to clean the minivan out. As you can see from the pictures below it wasn’t clean at ALL. When I got in the minivan it wreaked of throw up and feces. I would not recommend this location to anyone. I should’ve read the comments before renting from this location. I give this a negative star
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January 2023 by Jon (Johnny)
No professionalism they have kid in there that don’t know what they are doing
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January 2023 by Angelina Carralero
DO NOT RENT A TRUCK HERE. I made a reservation in a month in advance to be informed today that they do not rent trucks. They have multiple trucks parked on the side of the shop when you drive in but they don’t rent them?? Then on top of that, I had to wait 40 minutes past my reservation pick up time because the associate responsible for rentals came in late and no one else was allowed to assist us. I’m relocating to Jacksonville FL and needed my truck at the reserved time. Instead I had to fork over another $600 to rent with Penske. Had no issues with them on a same day reservation! Just spend the extra hundred to guarantee no bs the day of moving.
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December 2022 by Tiffany Andino
BEWARE OF THIS PLACE PLEASE.USED CREDIT CARD FOR THE FIRST TIME IN MONTHS AND I HAVE FRAUD CHARGES ALL OVER THE PLACE NOW .I TRIED TO SPEAK TO A MANAGER AND THEY LEFT ME ON HOLD AND THEN HUNG UP .I CALLED BACK AND NO HELLO OR WELCOME JUST STRAIGHT ON HOLD.STAY AWAY , GO TO HERTZ ON THE OTHER SIDE , THEY ARE ALOT NICE AND I'VE NEVER HAD AN ISSUE WITH THEM
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December 2022 by Demetria Isom
Abdiel was awesome he was professional he worked out the issue we had we was able to drive off in our rental happy customers give that guy a raise ?
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September 2022 by ron Udelson
the guys who work the counter here are incompetent. this place is a waste of time. reservations are a waste of time when guys like this are making them.
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September 2022 by Marla S.
HORRIBLE SERVICE! I rented from the Budget located in Hialeah, on 57th Ave. My rental was for an entire week. After making payment, they gave me the car and the exterior was extremely dirty- like actual black dirt showing. The inside of the car was not vacuumed. Before leaving, I asked for a discount because of the unsatisfactory presentation of the car. I was told I would receive a discount. Also, I was told the gas was full. Immediately after driving off, I noticed the car was only 3/4 full (I took a picture for proof). I called Budget so they could make the correction. I also told them that the middle console was full of napkins and papers from the previous customer and that I was not satisfied with how the car was given to me. Again, I was told I would be provided with a discount. A week later, I returned the car with a FULL tank of gas. The same employees were present. I reminded them of the situation and the condition of the car. Budget's employee, Junior Laguerre, an older man, was very blunt, nonchalant, and unapologetic about me not being happy with the car. He replied, "I was not the one that gave you the car that way". I responded no, a younger employee did but I did call and spoke with you as well. Both employees assured me that I would receive a discount. Junior showed no empathy and did not care. The younger employee sat there and didn't say anything. It was the worst customer service I've ever received. I rent at this location all the time. After this experience, I will not be returning. I rather give my money to a business that has integrity, values their customers and provide exceptional customer service. I am very disappointed.
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August 2022 by Juan J Penate
The worst customer service I have ever seen.Rude and very unhelpful.Would not recommend to nobody.No wonder it was empty