-
January 2024 by Kylie Davis
If I could give zero I would. Terrible customer service. Extremely rude to an elderly person before me.Leila chin seem obviously frustrated with her job and kept rushing everyone even though it was only 4:10 and the bank closes at 5. Only reason why I even went inside is to deposit money but after witnessing this I’ll stick to the ATM because at least they don’t give attitude.
-
January 2024 by Captain Carlos
Customer service needs to improve immediately..ATM always dirty and nasty..
-
January 2024 by Aramuay Cabrera.
The employee was friendly, courteous, there are some procedures that you need to schedule an appointment to be attended to, for example opening a new bank account, etc.
-
January 2024 by andres elfakih
Worst service ever! Supervisor don’t even know what to say, how to resolve problems and even questions about check.
-
November 2023 by Omar Berroa
Worst bank I’ve ever dealt with in my life.. this location is absolutely horrible. Customer service doesn’t exist. I went in there after I had foot surgery because I had to come in to open an account personally told me I could not be seen. Didn’t ask me to make an appointment for another day and send me somewhere else and told me good luck finding another location, absolutely horrible customer service they will not be getting my business. I’ll open an account somewhere else.
-
November 2023 by Yasser Hurtado
Horrible customer service from management, they cancel my appointment 3 times . I don't recommend Banking here the staff talks down to each other.
-
April 2023 by Time Burner
Horrible experience inside today while trying to open up a business account. Vanessa was very rude did not want to help at all told me to find another bank rudely. I was waiting for a while seeing multiple representatives that were clearly available doing nothing at all they told me they had appointments for 3 weeks when clearly nobody was there and they were not assisting anyone and they would not be available without checking or looking they told me figure it out online or find another bank. Chase is wasting money employing these people that are negatively impacting them.
-
April 2023 by Nico Saporito
Please update both drive-thru ATMs. The machines have trouble depositing checks and cash, and I always have to park and go inside, which is an inconvenience when I should be making a quick deposit.
-
April 2023 by Heydy Gonzalez
The outside ATM are so nasty ? and they don’t even work, they don’t take your complete transaction and no paper receipt. Change the ATM’S
-
April 2023 by Abu Qasem
You gotta take appointment if you want take a dump
-
October 2022 by Reynaldo Hernandez
Bad customer service, Daniel was trying to help me by counting my coins and Anabel and Suri told him that he didn't have to do that if I didn't count it, However Anabel said if there was too much money I will lost it , people like that shouldn't work in our country I am not stealing money from them on the contrary I provide them with work with my money, money that they don’t want to count
-
March 2022 by Ismael Rodriguez
There's nothing to complaining they very organized
-
March 2022 by Mz carmell Wilson
5 or more standing in line & only one teller with order air
-
August 2021 by Luis M. Yanes
The worst bank in Hialeah Chase Bank, no drive-thru, really poor poor customer service
-
February 2021 by gabi v
I've always had a pleasant experience, quick and gracious representatives