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December 2024 by Aramis Ullooa sautie
Excellent!!! Very happy with Tiffany's attention🙏🏻
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October 2024 by lisa
Terrible customer service and on top of that they lie to you into opening a bank account saying that they will give you $500, SCAM
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October 2024 by Gregorys Bravo
AWFUL!!! I have made 2 attempts to open an account there, a few months ago it was for my company and yesterday I went to open a personal one. It lasted more or less, 1:45 minutes and they wanted me to continue waiting to be attended to. They just told me, "Wait a few minutes and they'll take care of you." I don't recommend it to anyone. If that is to open an account, I can't imagine what it will be like after I open it.
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August 2024 by Prince Paul
Worst service ever, don’t even think of walking in for anything- long lines, nobody up front to greet you and guide you, not enough seats for clients, no staff on Saturdays enough to meet demand. Avoid!
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June 2024 by Miriela Díaz
Recently I was attended by Felix Gonzalez banker and I would say that he was excellent in his work, congratulations for him
and the rest of the staff
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May 2024 by Ken Rizzo
Good service at this location
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March 2024 by Ashley Mulens
This place is ridiculous. They have a waiting area with no one there to put people in order as they come in. I've been sitting here watching this lady ask everyone who comes in what they need meanwhile I arrived and the security gaurd said to take a seat someone will be with you shortly that was 30 minutes ago. She has watched me and smiled at me a few times without even asking if I've been helped. Make that make sence ? meanwhile I have an appt for 3:30pm and its already 4:22pm. Why am I patiently waiting. To write this review and remind myself why I'm closing my account with this bum of a bank.
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November 2023 by Juan Errasti
Love this branch. There is usually a bit of a wait, but today I had an issue and upon arrival I was assisted by Nicky. She took ownership of my issue and was able to solve my issue within 10 mins. She was awesome
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June 2023 by Matthew Perdomo
Arrived at 4:15pm but they couldn’t help me open a business account because they were closing at 5? Poor business practice
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June 2023 by Guillermo Lemos
He doesn't answer the phone
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June 2023 by Nancy Rodríguez
It's my favorite office
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June 2023 by Alberto Montañez D.
Unfortunately, I had a bad experience. I waited too long, they did not resolve my concerns and also, they did not present options. What a shame about the poor customer service.
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June 2023 by Jessica Alcala
Terrible service, you even go with an appointment and they make you wait more than 3 hours, they don't like to help even if they are not with people working, they are reluctant to help you, they only know how to tell you that there is only one person there to serve you even if the other people are looking at each other's faces. I don't recommend that Chase at all.
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March 2023 by Isabel Salcedo
Bank teller Felix only gave one joint account holder a new debit card. We assumed it would be me since he asked what design I wanted and what PIN number I wanted but I assume because he was rushing to get us out after we weren’t interested in a credit card, put that info under my moms name. Not able to fix that all online, can’t do Apple Pay without her verifying so I’m stuck without funds when I need them now, have to go the location again on a weekend because he couldn’t do a basic part of his job. Avoid this location.
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March 2023 by Karim Hussain
Had to take off work on Friday for an appointment. Got a call for confirmation 1 hour before the appointment. Showed up and no one attended us. I assume they double booked. Shame on them. Making me comeback this Tuesday and take another day off. I will continue business with chase but disappointed with the unorganized business of this branch. Two days of vacation gone. Not sure how they make a mistake like that.
