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March 2023 by Kaly Fong
Worse services ever. I have just one item and front cashier did want to take my purchase. I did a half hour line.
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March 2021 by Gabriel A.
I absolutely dislike shopping here. You have hassled on your way in to make sure you are member. It's not enough for you to say you are a member, you have to physically display the card to them. Keep in mind I don't believe people walk in here randomly to buy a gallon of milk. Furthermore you are paying a fee to get harrased on your way in and on your way out by them stopping to make sure you are walking away with every you paid. As if you can stick a bulk item down your dress or pants to hide and walk out with it. Likewise when you go and pay they only accept cash or Mastercard. They don't accept discover nor Amex. Ridiculous. Never coming here again.
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December 2020 by Andro Rodriguez Vidaillet
Something very, very embarrassing just happened to me in the afternoon at Costco Wholesale in Miami Lakes because they have definitely looked at me as a vulgar reseller or even worse as a thief trying to take me 2 packages of gloves that are restricted to 2 limits per membership , my wife and I have a credit limit for more than 3 years and each year they increase to the credit line on the city bank card so it is not by going once a year to costco but definitely the miami lak
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December 2020 by Andro R.
Something very, very embarrassing just happened to me in the afternoon at Costco Wholesale in Miami Lakes because they have definitely looked at me as a vulgar reseller or even worse as a thief trying to take me 2 packages of gloves that are restricted to 2 limits per membership , my wife and I have a credit limit for more than 3 years and each year they increase to the credit line on the city bank card so it is not by going once a year to costco but definitely the miami lakes staff starting with A supervisor named Carey or Corey and his entire team of work today, December 1, give a chaotic reality in their work, this great country is esteemed by all, even its racism and its low sense, it helps because maybe I was only speaking in Spanish I hope that urgent measures are taken because it is definitely not the first time that an incident has happened to me I work in front of that facility for more than 5 years company that has ties with costco, autonation honda miami lake s pork thousands of your employees go to Autonation looking for better prices that we as a corporation offer it to you here I attach my card so that you know that there is only one month left to renew the membership and we will not do it and I will not rest until you look at the causes and effects such a bad job customer service Have a Good Night
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November 2020 by Erika A.
So I know there is a Pandemic but it is unacceptable not to let anyone else in at 9:00am when we are all equal. Why a 62 year old person can go in at that time and I cannot? It doesn't make sense. I hate shopping in the weekend because of how packed it is and now that I'm here early before work, I cannot go in either. Doesn't this feel like discrimination to you? I honestly can deal with this freaking Pandemic it makes it worse on people when we are tying to keep positive and move on. Really Costco what's the point?
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October 2020 by Nae G.
This has to be one of the worst experiences I've had at this particular Costco. As far as customer service. I've been a member since 1996. The cashier by the name of Reggie W. Has a NASTY attitude. Greeted him with a hello and he didn't even respond. Then I asked him a question he ignored the question and when I proceeded to ask again he seem aggravated and answered aggressively. As we were leaving my mother got her receipt and politely said thank you and he didn't even respond. This particular Costco customer service normally sucks. It's prob a few that are really patient and helpful. Reggie W is TERRIBLE as a cashier. He should be working in the back in a freezer or as a one who pushes the carts and away from customers.
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August 2020 by Edgar B.
Waited 1 hour to fix 1 tire with a nail on it. I am talking 1 hour from the moment they lift the car. I had to wait about 30 minutes before that. It took them approximately 30 minutes to take the tire out and find the root cause of the problem, put the tire back on the car and leave the car lifted there for the next 30 minutes. Not to say the least but the person that took the car sneezed while getting inside the car. No COVID-19 friendly.
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July 2020 by FNanda S Martínez
The place is supposed to ask for social distance and it’s packed.
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June 2020 by Janiel L.
I was paying at the register and the man who was charging my items told me the chicken did not have price that "I" had to run to the back and get a new one or he was not going to be able to buy the chicken. I politely asked him to please have someone get me another one and he said no that it was my responsibility to go get one if not I can not purchase the chicken. He was extremely rude and argumentative with me. He was treating all the customers in his lane with disrespect. He should be fired. Or put in a warehouse stocking position where he does not deal with the public. Absolutely embarrassing for Costco to have an employee defaming their character and name. I should have filmed the way he treated me! He was extremely aggressive. His name was Samuel P. First time I have ever encountered such an inappropriate behavior in Costco!
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February 2020 by Trenita Nita Martin
Great customer service, good quality fresh meats
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January 2020 by Teddy B.
If i could give this Costco .5 stars i would. Came here for a company purchase with a company card which i have been doing for the past month and have done in multiple areas around the country. However this time the manager told me it was a big "no no" and they wouldn't let us leave even AFTER we paid. Why couldn't they mention this to me the FIRST time i came here? My company's card has a pin.. which i know.. WHICH IS THE WHOLE POINT OF PURCHASING THINGS WITH A COMPANY CREDIT CARD. They even looked it up on their stupid little machine to make sure we were telling the truth, which it said we have been. This isn't even the worst part.. employees here are rude. I have been standing in the huge aisles on the sIdes and the workers want to walk right past me unnecessarily close and staring which that should be considered a BIG NO NO. Literally worst experience everD
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January 2020 by Martin B.
Waiting time for tire replacement is up to 2:30 hrs, cashier said 1:30 hrs top, they lied in order to sell you the tIres. No waiting area I had to seat outside for the whole time.
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December 2019 by Marylin G.
I've been to Costco's in different locations. They are all wonderful, this one may seem smaller, but it does have all the popular items. The staff is always very helpful, polite and patient. Customers can be very difficult.
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December 2019 by Reinier P.
This is the closest Costco to my house so it's where I usually go for my Costco needs. Dont try to come here on the weekends if you hate waiting in line for a long time to pay for your items or to fill up your tank with gas because during the weekends it's always very busy. Most of the time when I come here my must buy items are: #1 Costco chicken #2 Kirkland Beef Hot Dogs (their huge!) #3 hot dog buns #4 2 cases of Kirkland Bottled Water #5 2 cases of Coca-Cola #6 I always eat at the cafeteria, a hot dog + soda only costs $1.50 + tax. #7 Costco Gas which is a little less expensive than going to Chevron (the next least expensive) Their interstate batteries are also an awesome deal when you need to change your car battery. My only gripes with this Costco are that: #1 Their always moving things around so you have to go searching to see if they still sell them. #2 They often remove products that I enjoyed buying from them like Campbell's Canned Soups, Progresso Canned Soups, Health Choice Canned Soup, The big box of Red Pringles Tubes, and the Chocolate Chip Cookies with the granny painted on them. #3 Their instore deals on video games suck compared to BJ's who sometimes sells game bundles for really cheap ($20 or so), I remember once I purchased the Tomb Raider I, II, III trilogy from BJ's for PS2 for like $20 and another time in BJ's I purchased the Homeworld PC game along with two other PC games in a triple pack for $20 but Costco doesn't have deals like that, usually the video games at Costco are full price or a minor discount. #4 Their lines are always huge on the weekends, shouldnt they schedule more cashiers on the weekends if they know that their going to be more busy on the weekends?
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November 2019 by Diego F.
I love Costco, but this location is the exception. It is smaller and does not have all the items others do. Their customer service is bellow average (sometimes rude) and has to improve a lot. They also keep moving items to different places making them difficult to find. As always Costco offers great products at great price. It is the best place for buying in bulk. Their private label brand Kirkland is top quality you can trust. My favorites buys here are steaks, rotisserie chicken, almond butter, mozzarella, salads, smoked salmon and wild caught salmon. I love their Kirkland vodka and tequila to get parties started I will be coming back to this location just because it's close to my house, but not as frequent as I was visiting before. Unfortunately, I am not enjoying my Costco visits anymore.
