Navarro Discount Pharmacy is a retail drugstore chain serving the Hispanic community. Reviews from customers present a mixed picture of the experience. Many customers report highly satisfactory and pleasant experiences, describing it as one of the best pharmacies and a trusted destination where they feel at home. They praise the great professionals for their technical sense and exceptional human sense in customer service, noting they are always treated with kindness, respect, and personalized care. These satisfied customers have received their medications there for over a decade. However, other reviews highlight significant problems. Some customers report terrible service, including long waits, having to return multiple times for simple tasks, and feeling their time is wasted. Specific complaints include a lack of respect for the consumer, with mentions of products in poor condition being offered. There are also reports of employees in the pharmacy being inattentive, using phones, and providing unhelpful service. While the pharmacy offers a wide range of Hispanic specialty products and bilingual healthcare professionals, these operational and customer service inconsistencies are noted. Some customers suggest the placement of sale products needs improvement.
The customer service is okay but sometimes they lack in the pills that you're looking for that are prescribed to you that's the only thing I find kind of bad but overall Navarro is good
January 2025
A 10 for these great professionals in the technical sense. Plus a 1000 in the human sense, how they deal with customer service, seek to clarify and make the customer understand the service. Ricardo dos Santos, Miramar
January 2025
It is a lack of respect for the customer, coffee that is in poor condition, they put it for the customer to consume and they do not put in the new packages to force the customer to take what they want them to take, that are in poor condition, it is a lack of respect. respect for the consumer they should sue the store
