-
February 2025 by Michael Jones
Customer service sucks and the store manger is rude and should not be a representative of Firestone I will be reaching out to corporate
-
February 2025 by Maggie Ferro
The attention was great, and also the explanations.
As always it was very expensive. but my car runs
smoothly now.
-
February 2025 by Chef Recio 305
I had a flat tire went to Firestone in Hialeah 1595 w 49st. And was refused service because I got there at 4:25 pm and they close at 5;pm
It is unfortunate that I had to miss work being at a facility which had the tools to help me and didn’t. I this was on my way to work i no recomend this place bad customer service to the guy on the from with glasse. he tell me they no going to fix becouse they onle have one mechanic that was i lie i see 4 mechanic the guy that do the tired and 3 more and the young guy i belive was the supervisor he say get cant do nothing about that is you close at 500 pm i you have have a customer coming a 425 or 430 pm they need to be serve no refuse the service i going to paid for servive i no ask nothing for free for that i will never come to this place i no going to recommend this place to no body to come here bad servive and bad customer service you lose a custumer for life
-
February 2025 by Lexter B
They told me my truck needed parts and services when it really didnt.
They charged me for services that were never done.
Payed for an alignment. It wasnt done.
-
February 2025 by Marisol Bolognesi
Very bad experience with service and customer service.
I arrived at 4:30 pm to change the oil in my car. The guys outside were very friendly. I arrived asking if they could do an oil change for me and they told me they would be happy to help me. However, upon entering the counter to pay for the service, a man named Richard Gonzalez informed me that they could not serve me because the store closed at 5, and I would not give him time since they closed on time.
As a customer, I didn't find it professional or acceptable that you arrive half an hour before closing and, simply because they want to leave at 5, they don't serve you. I arrived before closing time and I consider that I have the right to be served since it was within working hours. This man had terrible customer service; He was rude and refused to serve me even though the store was still open.
Nowhere should they refuse to serve the public before closing. I left without my oil change and very upset.
Very bad experience with the service and customer service.
I arrived at 4:30 pm to get an oil change for my car. The guys outside were very friendly. I asked if they could do an oil change for me, and they said they would be happy to help. However, when I went inside to the front desk to pay for the service, a man named Richard Gonzalez told me they couldn't assist me because the store closed at 5 and they wouldn't have enough time since they closed promptly.
As a customer, I found it unprofessional and unacceptable that you arrive half an hour before closing and, simply because they want to leave by 5, they refuse to serve you. I arrived before the store's closing time and believe I have the right to be attended since I was there during business hours. This man had terrible customer service, was rude, and refused to assist me even though the store was still open.
No establishment should refuse to serve customers before their closing time. I left without my oil change and very upset.
-
December 2024 by Mark Grenet
Overpriced as hell. I was charged $423 for a battery and an oil change. I could have gotten that cheaper anywhere else. I had no choice because I was on a time crunch but I’m never going to Firestone again. I’m glad you guys enjoyed the paycheck I gave you. $120 for an oil change. That’s a joke. It costs $70 anywhere else
-
November 2024 by TMFF
I don't know what your service will be like in person, but on Friday, when I left work almost at five, I noticed that I had a flat tire. I was five blocks away from them and I called them. They told me that if I arrived on time they would help me, I explained my situation and that I was five blocks away and they would wait for me, and their response was that 3 or 4 cars could arrive at that time, so they couldn't guarantee anything. With those thunders, who sleeps?!
I searched on Google maps and found some guys on East 4th and 41st in Hialeah. I called them and they told me, ma'am, come calmly, we'll wait for you. And so it was! Quality, good service and reasonable price, that's why I gave them 5 stars, and these one because there are no less!!!
Learn to work with the public!!!
-
September 2024 by Yariel Gonzalez
It says that it was open until 7 and when I arrived at 5:40 there was no car inside doing service and they did not want to do the service, very bad service.
-
September 2024 by Javier Izquierdo
Don’t even bother with this shop, totally useless. I’ve stopped-by a few times this past year because they happen to be very close to my home, and there’s NEVER a mechanic (specialist) available to help with my particular issue. It doesn’t matter what day or time of the week, there’s NEVER a mechanic available to help me. Every time I go, I’m always told that to resolve my issue I have to return on a certain day because that’s when the mechanic is available. Meanwhile, every other shop in Hialeah is fully staffed & able to help on any given day. Whoever handles scheduling & staffing needs at this shop ought to be FIRED!
-
September 2024 by Daniel Betancourt
The person in the front has gotten progressively more aggressive over the years. After spending $10k over the past 5 years at this location I can tell you just choose somewhere else. I came in for a balance with tired less than a year (12k miles) I bought here, whatever warranty they sell you they WILL deny it by saying something obscure like the tire is too worn. I can clearly see my tires aren’t worn, he was rude and basically implied he wasn’t going to do anything for me. Honestly paying a premium is ludicrous when locations treat customers like this. You lost a recurrent customer just because of the angry old man in the front.
-
September 2024 by Yaney Molina
I think the only problem at this facility is the cleanliness of the place , waiting room chairs not comfortable at all, and not clean .. Customer service was great though, buy it does need a bit of cleaning or at least look cleaner, and more comfortable chairs, specially if the waiting is over an hour...
-
September 2024 by Roman L.
In September 2022, I had four new tires put on my 1997 4Runner at this shop. That day, they damaged the driver’s side door key lock. I didn't go back to complain; I fixed it myself. After much thought, I returned to this shop recently, on August 8, 2024, to use the warranty to rotate the tires and align the steering.
That day, they lifted the car by the side steps, which they deformed, bent, and displaced. What mechanic in the world lifts an old car by the side steps? I didn't realize it until several days later. Based on the experiences of other customers who have left reviews here, I decided not to go back and complain, as it would be a waste of my time. Instead, I will dedicate myself to calling all the radio stations in Miami that have open mics and talk about this, so potentials locals customers do not visit this shop. I will also file complaints with consumer protection departments as well as the Better Business Bureau. I recommend to anyone thinking of going to this shop to replace their tires not to do it and never have any mechanical work done on your car at this place. Read other people's reviews here to see the atrocities these inept individuals do to their vehicles. This shop should find real mechanics to stop ruining the reputation of this brand. If I could, I would give it zero stars
-
August 2024 by Down South
Its not for all group of people. Very disappointed.
-
July 2024 by Juan Miranda
Terrible service, they tell you that your car is ready in 45 minutes and it took 2 hours and 45 minutes, a lack of respect, I will not return again and I do not recommend it
-
July 2024 by Orlay Delgado
Terrible service, I spent 3 hours waiting for the car for an alignment and the car came out worse than it was.
