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February 2024 by Viviana Vázquez
A very bad experience with Rachel the manager of the day 02/02/24 for a dress that she wanted to buy me and the only size she served me had the mannequin and she told me that she could not take it off until the 16th I traveled a lot and that had never happened to me but well in hialeah everything happens despite the fact that I hisyachialeha and I live hereMuy mala experiencia con Rachel la encargada del día 02/02/24 por un vestido que me quería comprar y la única talla que me sirvió era el maniquí y me dijo que no se lo podía quitar hasta el día 16. viajé mucho y eso nunca me había pasado pero bueno en hialeah pasa todo a pesar de que yo hisyachialeha y vivo aquí
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May 2023 by Leidy Vera
Excellent Customer Service, most of the employee offer for help, and they help me to find the size I was looking for.
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December 2022 by Arachelis Dominguez
Horrible customer service. Registration personnel was so slow because they were talking the whole time and didn’t care if clients are in line for more than 30 minutes.
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May 2022 by Zoila Ferrer
On 05/01 I purchased a jacket, I used twice then the right sleeve just break, I came backTo the store to switch for the same one, then I was told that they don’t accept any merchandise broken, I explained that I don’t want any money just switch the same one, since that have available, I think this is not good since just I purchased that item a week ago, she Manager refused to do something for me. I requested Customer Service phone number, i asked her name to see who I was talking with, then she refused to provide her name. I don’t believe that it is a good service when the employee no use name tag or give you their name. I work on tetailAnd it is priority give great customer service and we start with the customer service when you know the name of the associate who is interacting with you. No good customer service at all, and bad quality on the material of the jacket.. I hope this store change the way to treat customers
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May 2022 by K Roz
The manager was very rude and ghetto.
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December 2021 by Amanda Rojas
Worst customer service ever Amanda the manager I was super rude when I told her to please help me she continue talking to another coworker about her private life instead of taking care of customers in the cash register when everyone was busy in the front.After she ignored me and continue talking once I got to the register she came to get involved in the transaction. She was extremely rude and started making it difficult to return my items when I’m the first place she didn’t want to help.My grandmother had to get involved because she bought me the items from that store she didn’t even want to give me a store credit when it was a gift. She eventually told me to get out. When she noticed what she was claiming I couldn’t do was not in the receipt. Mangers should be understanding and help out when the floor gets busy.
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September 2021 by Amanda Acosta
Worst customer service ever Amanda the manager I was super rude when I told her to please help me she continue talking to another coworker about her private life instead of taking care of customers in the cash register when everyone was busy in the front.After she ignored me and continue talking once I got to the register she came to get involved in the transaction. She was extremely rude and started making it difficult to return my items when I’m the first place she didn’t want to help.My grandmother had to get involved because she bought me the items from that store she didn’t even want to give me a store credit when it was a gift. She eventually told me to get out. When she noticed what she was claiming I couldn’t do was not in the receipt. Mangers should be understanding and help out when the floor gets busy.
