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January 2024 by Daynier Rivadeneira
They don't answer the phone even when the staff is there without clients
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December 2023 by juan oliva
The night shift closes before departure time and they don't serve you even if you arrive 20 minutes early
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October 2023 by Marianela Rodriguez
Very good, everyone pays a lot of attention to the public and always tries to help customers.
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September 2023 by Bazil Journals LLC
The customer service is always A1. The associates always answer all my questions.
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September 2023 by JuLayLee Bee
I miss going to this GameStop, when I did they had great products!
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September 2023 by Mario J Rivero
I love my GameStop store here in Hialeah I have been coming to it for many years and always go in and get what I need.
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September 2023 by The Joker Squad
It was a good place and has tons of games even some anime stuff
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September 2023 by Michael Lashley
Well stocked store with very friendly staff.
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August 2023 by Kim Ranger
I've always loved gamesstop! Been a member of their discount program for many years. The gamers in my family are all fans of gamesstop.
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April 2023 by Alejandro Méndez
It was ok, but not great, a bit outdated and some products displayed wasnt in stock
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February 2023 by Hector Cardenas
Terrible customer service when the store is just me and the clerk
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January 2023 by Jose Niebla
This gamestop sold me a used controller, which was an unofficial not supported PS4 Controller. Unfortunately during all the christmas craziness, I was unable to find the receipt, I want in Person and I was told I need one to make a return. I have been trying to reach customer support of any kind, Email, Phone, and even Chat messages online. To summarize I am now past the return time period and they kept ny $50.00 for an unofficial, not working, unsopported PS4 controller. And the customer service agents seem to have this god complex where their time is so valuable that they can not even spend more than 20 seconds before they say they cant help me. I know the date when I bought It, I have the phone number on the account, I even have the gamestop rewards card. However, according to the "manager" their is nothing that can be done to find my mystical paper receipt :o. Suffice to say, I will never in my life on this planet give you people one more cent.
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December 2022 by Miguel Florez
I went to the store to buy a Christmas present. Melissa put me on subscription that cost me $15 and renews every year automatically. She didn’t ask me anything or explain it to me. I try calling and the wait time was 40 minutes. I had to drive back to the store. Two young employees were very kind to help me. I am very upset because i was put into o subscription without my concern and instead of saving money I ended up spending more. The subscription cost me $15 and it saved me $12!!! Makes no sense and it’s totally illegal what they did!!!
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October 2022 by Juan Garcia
Stopped in this store this past Sunday and the folks there were very helpful and friendly. Simple and easy to shop there. I will make sure to stop when in the area. Great store, and great service!
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July 2022 by Jose Ruiz
Been going to this gamestop since I was in middle school. Great gamestop and they do their best with what they got. Great gamestop for collectors.