-
November 2023 by Dany Diaz
I purchased a vehicle from Headquarters Toyota in Hialeah yesterday and wanted to express my sincere gratitude to Alex, Francisco and the whole staff in general. It was by far the best experience I’ve ever had while purchasing a vehicle. There was ZERO hassle or hidden agendas that you typically find at car dealerships. Everyone was extremely polite and professional throughout the process. After my experience, I can truly say that I will never purchase another vehicle from any other dealership. They have gained a customer for life. Thank you once again for the exceptional customer service and the professionalism everyone showed throughout the process. Keep up the great work!
-
October 2023 by Rachel Perez
I purchased a brand-new car in December, and I am extremely disappointed with the level of customer service I have received. I have had to take the car to get services three times due to issues with misfire, the car turns off and accelerates on its own. Every time I found myself faced with nothing but excuses. One of the most frustrating aspects of my interaction with this dealership is the lack of accountability among its staff members. I have requested to speak to the "MANAGER" many times, but he/she is never there and have never tried to contact me after being told they will call me. I hope that my review serves as a warning to others considering purchasing a vehicle from this dealership.
-
October 2023 by Edgar Delpino
Saturday September 16I went to Toyota headquarters to get a new car and my experience there exceeded my expectations. At first, we were assisted by Fernando, who did the numbers for us, and he did everything possible to get us an excellent deal. Then Diego, the salesman, did everything possible to show us the car we were looking for in his inventory, and he also answered all the questions we asked him since these new cars are completely electronic. He made our purchase very easy. And finally, Yaima, who also made the financial process so easy and enjoyable, explaining everything related to insurance and guarantees to us. Buying a new car is not an easy task nowadays and these guys excelled in attention and professionalism. I am very happy that I chose Headquarter Toyota to purchase my car...
-
October 2023 by Daihami Lopez
Yaser Rojas really help me to get the perfect car, I’m really happy with my purshase . Thank you for everything.
-
October 2023 by Pedro Bravo
I recently negotiated and bought a 2024 Toyota Grand Highlander from HQ Toyota. It was a great experience! Me and my wife were met at the entrance by Franklin Artigas, one of the best sales associate at the dealership. He was quick to make us feel comfortable and at ease. We were shopping for a hard to find 2024 Grand Highlander, and he patiently reviewed the inventory and found one with the trim level and equipment we were looking for. We went for a test drive, and decided to buy the car that day. The price negotiation was pleasant, he fought hard to offer us a good price, and we reached a win/win deal that was good for both parties. Franklin navigated us through the whole process with a smile, and delivered the car in pristine condition, explaining all the features and showing us everything they offer at their service shop. Overall great experience. Ask for Franklin at HQ Toyota if you are shopping for a new or pre-owned car. You will be treated with white gloves and will get a great and fair deal.
-
September 2023 by Cynthia Fuster
Just picked up my Toyota from getting serviced today. The customer service I received was exceptional. I’m I have to say Karen was amazing. She was so helpful and explained everything . Very informative and courteous. The prices at Toyota were really affordable when my husband and I compared it to other places. Had an amazing experience, reach out to Karen Ruiz assistant service manager if you’re looking to service your car.
-
September 2023 by Carlos Garcia
Great car buying experience at the hands of Anthony Soto. Anthony was very attentive, accommodating, helpful and provided a stress-free process. The price was fair and the entire process was made super easy by Laura Brizuela's team. I highly recommend Headquarter Toyota!
-
August 2023 by Beatriz Hernandez
I have a great experience with all the personal and excesional attention from Lazaro Serrano the financist that offer best service for my car.
-
August 2023 by Jean Paul P.
Called 5 times and got hung up on 5 times by the same pers, ANTHONY SOTO terrible sales rep! Toyota please train your employees better I was trying to spend a good amount of money on a new car.
-
August 2023 by Blackberry_Escobar
Service manager doesn’t know what he’s talking about. Went to get transmission fluid changed and he told me they couldn’t do it for $100 as they have advertised on their website because I have a Lexus and that Lexus takes a “Special Lexus Transmission Fluid” ??? Which is incorrect Lexus/Toyota all use the same WS fluid I told the guy that but he didn’t like that I was knowledgeable on this so they basically told me to kick rocks. Horrible attitudes…if you’re not a car person they’ll try to take advantage of you BE AWARE AND STAY AWAY FROM PLACES LIKE THIS..ended up going to Toyota of North Miami and they gave me no problems.
-
August 2023 by Ezequiel Rodriguez
I had a very nice experience when I came to this branch earlier today. The lovely Jasmine was able to help me with the ton of questions I had, she was very knowledgeable and understanding and made me feel comfortable. I'd definitely recommend anyone who stops by here to speak to jasmine, she'll take care of you!
-
August 2023 by Amanda Cee
I went to visit this dealership on Saturday and was attended by salesman Edgar, who was very kind and helpful in finding a certified used-like new Toyota for me and my husband. Edgar explained the details of the car and we took it for a drive. Fernando, the general manager came and checked up on us to ensure that we were being assisted well and how we were finding everything or if we had any concerns. The price of the vehicle and monthly payments were then explained to us and we decided to take it! We had a great experience here and did not feel stressed or pressured to make a decision. Would visit again! Thank you.
-
July 2023 by Jax Ruiz
Jaydel did an amazing job helping me choose a new car that met all of my needs and expectations. I’d recommend him to anyone needing a new Toyota ??
-
July 2023 by Mari Reesat
Had a great experience here! Special thanks to Luis Parra and the finance person for their professionalism and friendly service. You deserve your five-star review!!!
-
July 2023 by Tyra Riveron
I was here today and the worst experience ever. I was a customer for over 20 years and they treated me poorly sadly i will never come back here ever again. I remember they used to do the imposible to help you and i never left without a car. Today was the worst experience here in over 20 years the finance guy didn’t even try to help us. He was just asking for money and very high payments and I WAS SO SORPRISED WE OFFERED 10k dollars and still giving us the same high payment and high interest and didn’t even hesitate on letting us go. Honestly the worst experience of our lives. HEAQUARTER TOYOTA YOU LOST THE BUSINESS FOR OUR ENTIRE FAMILY HAVE HAVE FAITHFULL FOR OVER 20 years. Goodbye
