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August 2023 by Emma Cabrera
My husband has use their optical dept twice and the customer service is great. Price very reasonable andlarge assortment of frames. Will use their service in the future
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June 2023 by Y L.
I'm surprised to read negative reviews about the JC Penney Westland Mall Optical in Hialeah. My experience was actually quite the opposite. I went in on June 1st, had my vision exam. (The only thing I'd say is that the doctor should really smile more) & the girls were super nice & professional & helped me pick a pair of glasses. They also said they'd call in 2 weeks & right on time my glasses were ready & the RX was spot on. I'm certainly going back again for my next checkup & certainly recommend them. It was a very pleasant experience.
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May 2022 by Viv
Very disappointed on service received. Glasses came wrong three times and no follow up with client. Two months of waiting without knowing when they would arrive. Glasses were sent to the lab three times and returned to optical in the same condition (wrong).Definitely, this client will not return to this place again. NOT RECOMMENDED!!!End of this nightmare….. two more months later my credit card bank filed a dispute and I got a full refund even though the optical told me that they do not give refunds.JCP OPTICAL OF HIALEAH, FLORIDA IS A NO NO PLACE TO GO.
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September 2021 by Anthony M.
A rip -off. They were not willing to exchange my glasses for anything and wanted to charge me more to do it. Even with my insurance they would not work with. They don't care about customer satisfaction or well-being. They only care about making money. I would NOT recommend this place to anyone. I know I will NEVER do business again with those scum bags!
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January 2021 by Maria Cantero
(Translated by Google) Faltal and the worst thing is that they charge you very expensive and I have already been 4 visits and the crystals do not work, then they give you a very bad explanation(Original)Faltal y lo peor es que te cobran bien caro y ya llevo 4 visitas y los cristales no sirven ,después te dan una explicación bien mala
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January 2021 by Maria Lourdes Cantero
Falta no sirven ,tengo 2 recetas de ellos con diferentes médicos una 2 de octubre y la otra 27 de octubre 2020 ,me cobraron 226 por los cristales y ninguna de las dos recetas coinciden ,llevo una 3 receta que me la hice en otro lado y los cristales no coinciden con la receta son unos estafadores y pocos profesionales
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October 2020 by Mi Yo
Good deals and prices and the costumer service is awesome, thank you girls for the good service
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July 2020 by clara monteserin
(Translated by Google) Excellent attention everything very fast and with quality I have been making my lenses in that place for many yearsI loved it(Original)Excelente atención todo muy rápido y con calidad llevo muchos años haciendo mis lentes en ese lugarMe encantq
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February 2020 by Maritza C. Bosch
The website says they open at 10am on Sundays. It’s 12:12pm and nothing. No notice of hours onsite.
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November 2019 by Michell Bravo
(Translated by Google) I love this place to make my glasses and contact lenses. The best prices in the area and a very good quality. The extraordinary service. They also have optometrists available .... very convenient, all in the same place.
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October 2019 by Karen R.
I went in with an appointment & since check in the girls were so helpful! The doctor was awesome and flexible as I agreed to progressive lenses and couldn't adjust. They were great about exchanging my lenses and the doctor even did my test on a second day 20 minutes before closing time. Great customer service at this Optical in Westland mall.
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October 2019 by Keymin Chang
Quality lenses, great prices and outstanding customer service. What else can you ask for? Totally recommended. Will come here again.
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August 2019 by Vanessa D.
Went here to get some glasses , the customer service was great ! I had a great experience here with the doctor. Annette and Yanet helped me pick out the perfect pair of glasses, they took their time to let me know about all of my options . This was my last stop after going to three different opticals and their prices can't be beat !
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August 2019 by Armando Ramos
Please heed this advice and take your business elsewhere, they’ll try to sale upgrades that you don’t need and then refuse to give credit when the glasses are giving you headache and you can’t see with them.
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July 2019 by Tony G.
Beware of this location, is the only JC Penny optical with reviews this bad, I should've done my research but those reviews are right on, if I could give them a zero rating I would.
