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February 2024 by Alexander D.
Great place. They served me very well. Jerry was attentive and helped me out with my watches. I will definitely be coming back around.
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October 2023 by Sylvia Toledo
Great customer service very caring personnel
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July 2023 by Will Ramsey
Terrible Store. Terrible Customer Service. Terrible StaffWebsite Inventory is outdated. Only after you purchase do they tell you the item is not in stock. Customer service is poor.
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April 2023 by Marian Paz-Alvarez
My experience was wonderful the young man that help me was very proffesional and extremely helpful ,I found the perfect gift for my son girlfriend THANKS YOU for making the process of this gift AMAZING
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January 2023 by andres alamo
Excellent heroic customer service from the moment I walked in to the follow up personal phone call by the sales representative Maria, this is my new jewelry store for all my gifts needs ?
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January 2023 by Maida Llaguno
Thank you Maria. Great customer service experience.
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January 2023 by Felicia Johnson
My experience with Pandora and my sales rep, Danna Rivera was superb. Customer service was excellent, the store was clean and the atmosphere overall was great. Ms. Rivera’s attitude was great, she was patient with me picking out my charms, overall she was very professional. I love visiting and shopping at Pandora. I would highly recommend this particular store to shop at. ❤️ Thanks again Danna Rivera, you put a smile on my face ?
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January 2023 by viv m
Do yourself a favor and don’t shop here. They are liars and will deceive you just to get a sale. My husband bought me a Michelle watch there for Christmas. He asked her if it was ok for us to exchange or return the watch in case I didn’t like it and she said yes, you have 30 days. We return to see her the next day after Christmas to exchange the watch for a smaller face and get it sized. From the moment we walked in the blonde lady in the front was rude and said we are not allowed to return it without even asking what we wanted to do. I knew from that moment our experience with this place was going to be terrible and I wasn’t wrong. We proceeded to look at watches and selected the one I liked. They proceeded to make the exchange and didn’t notify my husband that he will not get the initial 10% off the exchange watch and it was basically an even exchange. Of course we got upset because they first didn’t say anything just proceeded to do the exchange and than when asked all they said was a manager needed to approve the exchange. To make a long story short we are still waiting for a manager to call and our difference to be credited back. This is our second purchase there and last. They should also hire better personal, the blonde lady was super rude, the lady that helped us out genuinely felt bad but two days later and not even a call.
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December 2022 by Ronel Rodriguez
Extremely dissatisfied with the store and the way they treat and take care of customers. Purchased a very expensive Tacori engagement ring a year ago and the prongs are already broken and the store will not take responsibility. Very unhappy with the service and i do not recommend this place.
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March 2022 by Bermudez
Excelent service and great selection at a convenient location I have been shopping here for years . Love this place !
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February 2022 by XIO KEM
I have had a very good experience at this jewerly. Last time Julio made a good job!!! He is one of the best in customer service. He always try to give you a solution and loves what he does!! THANKS JULIO! I wish everyone in the field were like you!!!
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February 2022 by Denise Cardenal
I had a great experience. I purchased several Pandora charms online. On one order they sent me the wrong one accidentally but were very quick to make it right and shipped me the correct charm right away along with a refund for the shipping. They have a wide selection which you won’t find in many other Pandora stores. I will definitely be buying from them again.
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January 2022 by webster lamar
Staff amazing large variety, awesome place to pep watch and chill
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September 2021 by Cynthia Mcallister
Enjoyed my bracelet friendly workers
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July 2021 by Christine M.
In the past years my husband has bought many pieces of jewelry from Miami Lakes Jewelers. My husband chose to buy my birthday gift at this store because we have always had a good experience there. This year for my birthday he bought me a pandora bracelet. When I received the bracelet it was a little snug and we decided to take a drive over to the store to see if we could exchange it. The sales girl greeted us at the door and was very arrogant towards my husband, myself and my daughter who is 11 regarding the exchange. I was a little shocked as I have never been treated in that manner in the store before. We proceeded to the sales desk and spoke to Leonardo Vargas who is the store manager. I am not sure who trained him to be a manager but he was insulting and arrogant towards us a well. He made comments towards us "the customer is not right in this case in a belittling way towards us when we asked to exchange the bracelet. Leonardo claimed the bracelet was scratched and it wasn't. My husband and Leo ended up in a heated argument from the mistreatment and we were escorted to the door. I will never buy another piece of jewelry from this store. I am appalled at the treatment. I will call the bank and credit the purchase off our account. I wish I could have recorded the entire incident and sent to the owner Miguel Gonzalez. The store manager should be fired.
