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April 2024 by Onel Márquez
They work very poorly, in repeated interruptions, I noticed they give what you ask for, you have to be reviewing the order
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February 2024 by Esteban Pino
Best service that I have had on a pollo tropical (great staff)
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January 2024 by Maxy Velazco
My order was for a whole chicken and when I got to serve it there were pieces missing, they had already told me that was happening but it was my turn, they can't have so many bad reviews and the company does nothing.
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January 2024 by Jesus Alonso
very bad service so they served me the food I ordered and they don't even want to give you
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December 2023 by Oliver Solorzano
Went to the walk up counter, no one there, in and out in less than 4 minutes. ??. No too shabby. ? this review if it helps.
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December 2023 by Sam G.
on two occasions I've gone to this location and after waiting in the drive thru line was told they dont have chicken , seriously! isn't this what they do. I've heard this about this place but decided to give them a try anyway. sorry I did.
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December 2023 by Carlos
They charged me 3 dollars extra for a piece of avocado that they didn't even cut. I asked the guy to remove the soda from the order and he said he can't do that so I told him you have to because I don't want it. Then he told his manager to remove the soda because I didn't have enough money which was not the case. He was very rude. Also when he went to look for the manager he was walking with my credit card which I made him come back and give it back if he's walking away from the window. Then I get my order and they put the wrong rice and also put tomatoes which I specifically asked for brown rice and no tomatos. Horrible service honestly. I will not come back here every again
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October 2023 by Maynor Villavicencio
A filthy food, it seems like they sent me leftover rice so I would never order food there
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September 2023 by Jose Cordero
Guy acts super nice, but the whole order was wrong plus no forks, no napkins and the sauce was spilled all over the food and the bag.
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September 2023 by Raging Bull
Really this is some delicious tasting chicken. Don't forget it's made on the grill as soon as you order. The family meals are delicious. And all the side dishes they have are very good. Re-
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September 2023 by Vic Ram
Cuban sandwich is very well prepared, please keep on menu.
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September 2023 by Madelin Batista
The chicken is always too small and in bad condition. Looks like the food is from the day before.
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September 2023 by Abigail Pale
I went to this pollo and the blond lady with black shirt I think her name was Mirna helped me out very well. She took my order in a great manner and the food was fresh, hot & delicious. They also handed me the sauces I wanted .Vegetarian options: You can choose the veggie tropichop.Parking: Lots of options and close to the store
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September 2023 by Catalina Yera
The worst pollo tropical in miami. They always mess up your order and never give you utensils or napkins. The food is decent however, their work ethic and service is horrible. And let me not mention how BADDDD the diet coke is. Taste like you’re drinking carbonated soap in a cup. HORRIBLE. do not recommend!!!! ew.
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September 2023 by Abi P.
This pollo has really great food , the blond lady with a black shirt I think her name was Mirna or something she was able to take my order in a great manner and handed me the food I asked for with the sauces I wanted . They have a great service here and I will come again.