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August 2024 by Melannie Delgado
The pharmacy is a hot mess, it’s almost as if the
employees want to make the process as hard as possible. They give you little to no information as to why your prescriptions are not ready, they have HORRIBLE customer service, will answer the phone to then put you on hold and walk away just to not have to talk to you, not to mention they show zero motivation towards helping you or actually doing their job. Save yourself the hassle and find another pharmacy!
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January 2023 by Maria Calzadilla
Very bat service, no respect no education
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February 2022 by Ananias Suero
Good place, I love it! The staff is very nice and very professional. Love you guys. ???
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January 2022 by Yasmina V.
Unfortunately, I have not had a great experience at this Publix location. Most shelves only have one product pushed to the front with the back empty . The deli and food section staff have fulfilled my orders incorrectly almost 90% of the time. This week was the worst, I ordered ham, they gave me shredded ham. It looked like it had gotten stuck in the machine and they yanked it out. On top of everything, it wasn't the right brand I ordered. Its better to keep driving a bit and go to another one.
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December 2021 by Sarah P.
A decent enough Publix. I was in the area and waiting for my chinese take away (nearby in the same complex) and thought I would pop in for some Green Thai curry paste which I know Publix always sells in the International section. The store seemed pleasant, well stocked and laid out as other Publix stores I usually frequent (Miami Lakes). I got my paste, so I was happy.
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November 2020 by Roberto Gonzalez
They put you on hold for ever than when you gotta consult with someone about the perscription for a second they put you on hold again. Unbelievable
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July 2020 by clara monteserin
excellent attention and care of the cashier Ana E. of the publix El Mercado located at 1585 Q 49 st. hialeah fl 33012
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April 2020 by Nury Perez
This Publix has an amazing staff. The store manager Carlos Pla always greeting you with a smile. Always helpful and willing to assist the best way possible. The staff here also exceeds their customer service. They always greet you and make it a point to have eye contact and salute with a good morning, afternoon or evening. I love this store❣️
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April 2020 by Pedro Alvarez
Cashiers are not wearing any gloves or masked. I can’t believe they don’t even have sanitizers when you check out. This is horrible don’t shop at Publix is not safe no one wears gloves.
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April 2020 by Elizabeth Collazo
Please have your employees wear gloves and mask. I don’t understand how such a large company making so much money is not protecting there employees.
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March 2020 by Steven Devilliers
great food and awesome selection in quality . Customer service is at 100.
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August 2019 by Cesar
The assistant manager of the pharmacy gives me too much grief over my xanax prescription other than that a below average Publix when compared to others. The bakery and deli are very limited when compared to a new or Broward county Publix.
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June 2019 by SNAKE
Excellent staff the ladies by their name of Miss Yusmila,Niurka and Ana,are great and very courteous and friendly,always they received the customers with a friendly smile and eager to help,this ladies are excellent and always will respond to any question or concern with an smile.Thank you and my appreciation for a great job to the three of them.
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May 2019 by Kimakra Nealy
Very busy in the morning and afternoon but it's a nice and safe area so if you don't mind can come here to shop in the evening, they're open until 11 pm daily. It's free to park and there are plenty spaces. Good fresh deli, bakery,p meat, seafood produce, flowers, and much more. All household , pets, and hygiene products are sold here,,
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January 2019 by Michel V.
I went to the pharmacy today to get a prescription filled and the Pharmacist whom also claimed to be the pharmacy manager Juan E. Juan was very polite until I presented him with my prescription for Ambien which is less expensive at Publix as per good Rx discount program,at which point he basically looked me up in the system and proceeded to list all the controlled substances that have been prescribed to me in the last two years. I have 5 bulging disc in my back and unfortunately I am also cursed with insomnia and S and C protein deficiency which means that I am unable to take NSAID's such as ibuprofen, naproxen aspirin and such, since I am on blood thinners due to having had 6 DVT's (blood clots) in the past. He violated my HIPPA rights by not only listing the medications and prescribing doctors but also both addresses that I have lived at in the past while other patients waited behind me in line. He was basically verbally assaulting and punishing me for filling prescriptions that unfortunately I have to take in order to be able to function on a daily basis. He refused to take my prescription for Ambien because "I do not know you and this is a control substance. I recommend that you go to a pharmacy where you have a relationship with the pharmacist". I feel like I was mistreated, humiliated and denied a medication that I need based on him not knowing me. I don't know but I have never actually developed a relationship with a pharmacist in order to get a prescription filled. I feel like having to develop have a relationship with my pharmacist is not only irrational but illegal in some way. If my doctor prescribes a medication it is based on my needs, I do not think that a pharmacist should have the right to deny me medication based on his assumptions and our "relationship". I honestly don't know how to proceed with reporting this incident, because I feel like my right and privacy have been violated. Whom do I report to that this pharmacist fills prescriptions based on relationships or basically the way that he judges people on what medications they have been prescribed in the past, not actual valid Rx written by a doctor. Publix use to be one of my favorite places to shop even though I felt guilty every time I shopped at Publix due to political reasons. If you don't know the political reasons look up what Publix contributes money to. They don't support gun control, are against legalizing marijuana, and lobbied against gays having the same right as straight people. Going forward I will pay more for my prescriptions and do my groceries at Trader Joe's, Whole Foods and support my local pharmacies where it is not required that I develop a "relationship" with the pharmacist in order to get my scripts filled. Publix where shopping is a hassle, definitely NOT a pleasure.
