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November 2022 by john calcagno
Great staffing team who were very friendly and helpful with getting a special part for my vehicle
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June 2022 by Caleb S.
Yet another example of a greedy sleezy dealership in Miami. I was in the market for a Ford Mach E....and they're charging a $10k (yes I said $10k dealer markup over msrp) for the BASE...no frills model. They had no problem running my credit to see what they can squeeze out of you. Dealer profit is at an all time high....just a year and a half ago the average profit on a car was $500 to $1000.., but what these guys are doing is out right robbery. Don't waste your time here...go further up north to find a vehicle. You won't get the service and value your money deserves at this dealer.
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May 2022 by Brandon P.
I had my truck taken to body shop after a collision and had a great experience dealing with Luis. There were delays because of supply chain issues that Luis kept me updated on. The truck was returned to me working and clean. There were a few minor issues that Luis immediately addressed and was very helpful.
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May 2022 by Nelson S.
I had scheduled an appointment for an oil change, tires rotation for 9am. When I pulled in to the garage a guy came up to me and asked me what I needed and I told him that according to the owners manual and in the ford pass there is a service package for 10,000 miles and the truck was due and I needed an oil change. The guy laughed and said there is no such thing of 10k mile service and then he stated but there is a 30k mile service where we flush every thing and anything that has fluids including the transmission fluid. So then I reply okay can we just do an oil change and tire rotation then, he reply sure go speak with a service consultant. So I did and the so call consult was to busy watch YouTube videos he had me wait for about a minute and then with a attitude as if I was bothering him. So I told him I need oil change and tires rotation and he said are you dropping off or waiting so I said waiting then he reply it will be 3-4 hours so I stated that I had an appointment he said so it doesn't matter. So I ask what's the point of making an appointment if I still have to wait as if I was walking in without an appointment so his reply was I don't and I don't care and the he proceeded to on watching his video. So I guess I am not going to be able to use this dealer to service the truck that I purchased from them.
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April 2022 by Adriana Riesgo Lima
I went in to get fuel pump for my 2012 f250 he was great Daniel was able to find it very fast extremely reasonable prices and he had it there in stock so great selection too. I was in and out in less 15 minutes again great place and great person to deal with. Will definitely be back if I need anything for my truck.
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April 2022 by Osiris F.
Wish I could leave zero stars. Worst customer service. My father got a new transmission installed less than two years ago and his new transmission broke. Thankfully it was still under warranty. Took over a month to get an appointment. Car has been in their car shop for over a month and it's always an excuse. Never buying Ford again!
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January 2022 by Sam A.
Ruined my vehicle Shady business for sure. Said they were going to do work and find out later they actually didn't! Stay away!
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November 2021 by Jorge C.
The absolute worst experience. I made an appointed and choose the time and date they recommended for my first service. I arrived 15 minutes early and was told the wait would be about 3 and half hours. I explained that i had an appointed only to be told that appointments don't matter if its an oil change. THE APPOINTMENT WAS FOR ASN OIL CHANGE, THE DEALER CHOOSE THE TIME AND DAY. They didnt seem the least bit concerned with the complaint. I will never attempt to go there again.
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May 2021 by Helen B.
what did I say i was called from the dealer that my refund check was ready since May 5th I had giving them cash and i`m taking their crop by accepting a check , so when I go pick up my check is not ready is just to tell me that I need to say is not true on the reviews I did , they`re asking to lie the news already found out and they called the highway patrol on this crooks, I also have the texts that the salesman dares to send me saying that I am the crook unbelievable this crooks are around the corner from my house they can keep the money I returned the car looking better than it was but I really will like for the people that go and try to buy a car from these crooks not to because that`s how they stay in business steeling peoples money if I could get the support of the clients in not making any business with these crooks, the highway patrol already knows and the better business bureau too. ASKING THE CLIENT TO SAY THAT THE REVIEWS SHE POSTED THAT I LIED THAT IS NOT TRUE WHAT KIND OF PEOPLE ARE THIS? THEY ARE ACTUALLY THREATENING ME THAT I BETTER SAY I LIED IN THE REVIEWS SHOULD I BE SCARED? REVERSE YOUR REVIEWS IF YOU WANT YOUR MONEY BACK? THOSE ARE THEIR WORDS TO ME. sincerely,
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February 2021 by Elva Milnee
Quick Lane at Gus Machado Ford was amazing! My husband and I got our dream car and she made it possible. Very knowledgable. She was able to answer every question precisely.
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February 2021 by Jared Perry
Great dealership. Went for a Quick Lane at Gus Machado Ford. Easy to find. Service advisor was top Quick Lane at Gus Machado Ford with great attitude.
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February 2021 by juan vargas
Good an fast service
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February 2021 by Frank C.
0 stars for gus machado , 2021 ford explorer for $199.00 for 24 month lease plus tax and tags and fees , roberto went to the manager and said the tv was wrong . dishonest dealer. i went to sawgrass ford and bought my ford with no hidden fees and dealer fees and no lies . please take the time to call both and write your own reveiw ,thank you angel (salesman) from sawgrass ford .
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January 2021 by Christopher R.
I've been dealing with battery issues for months and had my truck stuck here multiple times while these people did nothing but told me they tested my battery and found nothing wrong. I finally decided to simply buy a new battery at an auto discount where they showed me that the old battery was dead. Thanks for wasting my time and money Gus Machado Ford. Nobody there answers the phone and is always on lunch break when you try to reach them.
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December 2020 by Tricia Sanchez
I highly highly recommend Quick Lane at Gus Machado Ford. After speaking to him on the phone for just he promised me an amazing deal and that he did. He's Extremely communicative and honest. Thanks again Quick Lane at Gus Machado Ford.