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November 2025 by Carlos Martínez
Staff is 0 friendly and act like you are on their way while you trying to spend money, rather driver farther.
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October 2025 by Mercedes Roque
Outstanding Service and Amazing Team!
I had such a fantastic experience at this shoe store! From the moment I walked in, I was greeted with warmth and professionalism. Shaneliss, the Assistant Manager, went above and beyond to make sure I found exactly what I was looking for. She was knowledgeable, patient, and had a great eye for style — truly a standout leader who makes you feel valued as a customer.
Edylissa, the Sales Lead, was equally amazing! Her friendly attitude and genuine enthusiasm made shopping such a pleasure. She took the time to understand my needs and offered great suggestions that fit perfectly.
It’s rare to find a team that works so well together and truly cares about the customer experience. Thanks to Shaneliss and Edylissa, I left with the perfect pair of shoes and a smile on my face. I’ll definitely be coming back — highly recommend this store!
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October 2025 by Martha Galvis
Service was terrible. Walked in and no body greeted me all the workers seemed to be doing nothing. I’m very upset with the service i was planning on buying 2 pairs of shoes but instead went over to footlocker. if i could give 0 stars i would
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September 2025 by Jessica Artola
.They are the best with shoes price same as clothes and hat
.Good customers service very friendly and respectful
. They are very organized and clean with the store
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August 2025 by Melanie Garcia
I had a great experience at this store. The employee named Dylan was super helpful and kind, I left with the perfect pair of shoes!
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August 2025 by quisha James
The store looks amazing ! Will be coming back
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August 2025 by Agustina Roldan
THE WORSE CUSTOMER SERVICE. THE MANAGER WITH RED HAIR IS THE WORSTTTT I WILL NEVER SHOP HERE AGAIN !
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August 2025 by Honey
unprofessional & very rude employees at Westland mall. especially the red hair manager.
on Saturday 08/09/25 at approximately 3:56pm. my minor siblings went there to school shop and she was very rude. giving them attitude and making weird faces at them for no reason. she even tried to physically assault them in which my brother had to stand in-front of my little sister to protect her & she was still being rude, asking them where they work & bragging about her being a manager and how she can do whatever she wants & say whatever she wants to customers. they are KIDS still in school. as an adult and a manager you should never treat customers like that. this is ridiculous and sad that you guys have someone like her as your manager working in customer service. we will no longer be clients at shoe palace and we will advise anybody we know to stay away from that location specifically and even others because if you can hire someone like her i can’t even imagine what the other locations are like. Thankyou and have a great day. you just lost 7 customers today. :)
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April 2025 by Bryan Nardo
Great place to visit services is exceptional, when I went someone named Victor treated with great service found everything I need fast and easily.
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April 2025 by Darleny Dorta
Amazing customer service, super attentive, helpful and very nice! Highly recommend shopping here!!
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April 2025 by Juan Chavarria
Amazing customer service they were very helpful. Best shoe store I have ever been to
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April 2025 by Justin Carvajal
There is this gentleman named Victor and he is a absolute dream to work with,He hooked me up with some of the best shoes they had and the place was a absolute blast.overall a really good shopping experience
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April 2025 by teresa blanco
I’m writing to share the extremely disappointing experience I had at your Westland Mall location in Hialeah. I purchased several items for my husband’s birthday, discarded the paper receipt, and returned to exchange one shirt he didn’t like. To my surprise, the store refused to offer any exchange or even store credit without a physical receipt — despite the item being unworn and clearly from your store.
The manager, Nelson, was unhelpful and dismissive. He refused to work with us in any way, even though other locations, like your International Mall store, confirmed they can issue store credit without a receipt. It’s clear that the Westland location is not following the same policy, and it left us feeling completely disregarded as customers.
This isn’t the standard of service I expect from a brand like Shoe Palace. A brand-new store should be working to build trust with the community, not turning customers away over a $50 shirt and a missing paper receipt — especially when other locations are more accommodating.
I hope this issue is addressed, as it reflects poorly on your brand and leaves loyal customers frustrated. And you should definitely not have a manager like Nelson running a brand new store and ruining your reputation in this way.
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March 2025 by Rene
Hi Nick and Isabella helped me immensely as a disabled veteran thank you very much
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March 2025 by Julius Heredia
Great place to go to especially Nick whenever you need to get shoes or real help nick was there to Assist me
