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January 2024 by Eliu Ramirez
Excellent ? attention
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January 2024 by Adalberto Perez
Tmobile is my favorite store for this type of items and my service too.I've been with them for years and both their store staff and technical staff are incredible.I invite you to stop by!!!
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January 2024 by Lou Vicven
I like this store a lot. The employees are friendly and they are always willing to help you.
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January 2024 by Maritza Madrid
First of all I give the saleswoman CYN, with a capital letter, because she deserves that and more. 10 stars.A very courteous girl, very attentive and patient, especially with older people like my husband and me.In a few minutes she becomes a friend more than a salesperson. I give you a standing ovation Cyndy.?????????But, sad that this "but" exists...The owner of the store is very rude, not very attentive and much less courteous or nice with customers, we are going to COM - PRAR there in his store.Did you understand it?A COSTUMER SERVICE course for you. ??????
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January 2024 by Ramon Gomez
Cindy's best service helped me a lot and was very attentive.
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January 2024 by Santiago Nocedo
Good service
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December 2023 by Yuliani Sanchez
I went as a companion with a friend and Yane assisted us, super helpful and very knowledgeable about all the products, thank you ?
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December 2023 by Rodobaldo L.R
I have gone to the store to change the crumb of the screen and there is none in stock, we have to wait 7 days for it to arrive, they do not have any in the store and they tell me that they tell everyone the same thing
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December 2023 by Eliany Yanes
Excellent service...grateful to Justin...he saved the day...!!!!
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October 2023 by Reynier Gonzalez
Whatever the business, the company or establishment is not good or at least regular, customer service in the hialeah area and specifically in this store it is already the 2nd time that being almost without customers they are not able to serve you, they go to the office to talk, and make time and one must leave without being served. Very bad reputation for the company that I've been with it for more than two years but it's time to try service with some competition
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September 2023 by Jesus Perez
T-Mobile is a very good and convenient store.
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September 2023 by Barbara Nogueras
Guillermo at Hialeah Tmobile store is extremely patient and helpful in every possible way. Thank you Tmoblie!!
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April 2023 by Flavia Carrera
Wait 2 long poor service
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January 2023 by Cyntheria Henderson
Jose at this location was so kind and respectful. Usually after you purchase products from big retailers, you are forgotten but Jose still gave top notch service. T-Mobile is lucky to have him. Thanks for helping me and my mom.
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October 2022 by Withered Tulip & Ocean
I’d like to give a shout out to Jane Garcia from this store. We met a few days ago, after I had been battling with customer care over the phone for about 2 months, about a charge on my account that was not mine. Jane met a very frustrated and angry person and was still very patient and willing to help me. She suggested I contacted customer care and keep her on the phone while she dictated what I should say and after a long 2 hour conversation I was still not able to solve my issue with customer care. Yes, Jane was with me for the 2 hours. Jane was just as frustrated as me and in disbelief that they were not willing to work with me. She went ahead and contacted her district manager and told me she would take care of the issue for me and at the time I felt like that’s something most people who are trying to be helpful say but don’t really follow through (I honestly had given up at that point for my issue to be solved so I had zero hopes) but she surprised me. Jane contacted her superiors and went above and beyond to assist me and get my account balance to zero, like it should have been. Honestly, in the time span of 2 months I spoke to 2 in store agents and about 8 customer care agents over the phone, Jane was the only one actually answering my questions, the only one able to figure out what the issue was and the only one willing to follow up and actually take care of what I needed. Above and beyond, best customer care ever, 100 golden stars!