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February 2024 by Lizeth Winkelried
Super nice attention
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February 2024 by Arabel Cardoza zaldivar
Super clear explanations and quick attention from the girls
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January 2024 by Javier Ricardo
A whole month without data and they charged me anyway.
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January 2024 by Ruth Acosta
The staff in this location are amazing. Janir was super helpful and Fernando made the transition of switching carriers smooth. I was able to add another line to my account without having such a drastic increase in my bill. Thank you Fernando and Janir, you guys are great (:
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January 2024 by Mary. Lopez
Excellent client service.
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January 2024 by Mike Jones
worst tmobile in Florida, they will not assist you if you already have a phone only concerned about sales, so avoid, if possible, they will only try to sell u a new phone or an upgrade .
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January 2024 by José Santandreu López
Very good service and very professional when advising
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January 2024 by Organización de Periodistas Ibero Americanos
Excellent. I almost lost my number, they got it back. Thank you
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November 2023 by Radimir Aird
Came in to buy one small item and they had it. I know there are a lot of people in waiting to get serviced. But it would be easier to charge me out than have me wait. 45 min for $30 item. Most people are here for new service
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November 2023 by kevin sandrea
Dear T-Mobile Customer Service,I am writing to express my disappointment and frustration regarding a recent visit to the T-Mobile store located at 1675 49th street 1486 hialeah, Fl 33012. As a loyal T-Mobile customer for several years, I believe it is essential to bring to your attention an incident that has left me feeling quite dissatisfied with the level of service provided. On November 8th , I visited the T-Mobile store with the intent of purchasing a new phone and upgrading my existing plan. I had high expectations for a smooth and efficient experience, as my past interactions with T-Mobile have generally been positive. However, what I encountered on this particular visit was far from satisfactory. Upon entering the store, I was dismayed to find two employees who seemed to be engrossed in a task unrelated to assisting customers. They were diligently decorating the store, specifically attempting to stick posters on the window. While I understand that store aesthetics and promotional materials are important, I firmly believe that customers should always come first. It was evident that the employees were not only preoccupied with their decorating task but were also completely oblivious to the waiting customers, myself included. I patiently waited for a prolonged period of 35 minutes, during which the employees continued their decorating efforts, despite the growing line of customers, all of whom were eagerly seeking assistance. This situation left me feeling neglected and undervalued as a customer. I understand that employees may have various tasks and responsibilities, but ensuring that customers are promptly attended to should be the foremost priority, especially during peak hours. The lack of attention to customer needs and the apparent prioritization of store aesthetics over customer service was a disheartening experience for me. I sincerely hope that you will take this feedback into consideration and address the issue at hand. T-Mobile has always been a company I held in high regard, and I believe in its commitment to customer satisfaction. I trust that you will take the necessary steps to ensure that such incidents do not reoccur in the future. Thank you for your time and attention to this matter. I look forward to a prompt and constructive resolution to my concerns.
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July 2023 by Maria Parente
Needed help transferring and Fernando was a CHAMP !! Extremely patient and tenacious. Went above and beyond to make sure our experience was smooth despite its hurdles. Fantastic service unlike I've ever seen.
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June 2023 by Maria Marquez
Dan the Manager is brilliant and excellent thank you
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May 2023 by Latosha Rome
Came in to return a defective device, and they told me on we are about to close and it takes 20-30 minutes. Its not the customer's fault the device wifi device is defected. I came in at the most convenient time for a inconvenience Tmobile created. Where is the customer service? I will stick with Verizon.
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May 2023 by lietty bernal
Passed by today with some questions and was greeted right away by employee named Lucas. Was very helpful and well informed, was able to solve the problem.
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May 2023 by Nicolas Bohl
Great reps here, some of the nicest and knowledgeable reps around
