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July 2023 by Greenlife Miami
Horrible service. un- trained staff. Charges fees and no receipts at time of delivery. Says “park in the back” then charges a parking fee when parked in the “wrong spot”. Manager is unhelpful and dismissive. Never again!
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June 2023 by Percy Calderon
Worse U-Haul service I’ve ever had in my life. Female employee of as extremely rude. She should be fired. Bathroom was filled with feces, and even the sink was broken down. These people only care about taking your money. Do not give business to these people.
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May 2023 by Esteban Pino
Worst customer service ever the person in the reservation desk told me to leave to mi car even After I received a text message telling me to head in and when I explained that to him he told me that he wasn’t going to rent anything to me. (Save yourself a headache and don’t rent here)
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May 2023 by Wilfredo Vazquez
Miguel is very courteous, and helpful. He made the entire experience fast and convenient. Highly recommend this location. Been to other locations and this is by far my favorite. If your looking for easy, efficient and speedy service this is the place ?
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October 2022 by Alexander Ferzan
Miguel Cinturón claims he is the “owner” of this location, and really he’s just a frantic, misogynistic bully who has no interest in helping anyone. Also, isn’t U-Haul privately owned?!ANYWAY, we get a call within 18 hours of our rental telling us that the equipment is not available, to which we responded frustratingly concerned as we have a huge move tomorrow - OBVIOUSLY.Instead of helping us, he verbally assaulted my wife with some sort of bizarre interruptive Tourette, badgering and escalating the situation, with a delightful salutation, “we won’t be renting you anything today”, and hanging up.We called back, told him we were recording the convo (because U-Haul records all convos as well for Quality Assurance) and he proceeded to tell us he was “pressing charges”.The good news for us is we don’t have to present any recordings to anyone. After speaking to U-Haul Corporate, they assured us they’d be pulling the call records and swiftly dealing with the situation. In short, if he is the “owner”, his life may become VERY difficult over the next 48 hours.Good luck, Miguel. We hope whatever you’re going through resolves itself so no other customers have to experience your tudey little wrath. You sound super stressed! You gotta chill out for your health! We recommend meditation, a brisk walk by the water, smoking some fatty lumpkin with your peepz, or even some intimate release (if you know what we mean).Be well, Cacahuate! You got this!
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December 2021 by Violet Tafari
Great service every time. I use them often and they have always been friendly and very responsive. A great team. Miguel was very helpful in finding a last minute reservation. They have consistent follow ups and i will use them again
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August 2021 by Oreldys Diaz
Very bad service, the "owner" don't know how to treat his customers at all. In addition, all vehicles and trailer's are in bad condition. Please use another U-haul location, this place don't even deserve the name.
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April 2021 by Real Local User
Great service from Miguel and Maria Ana! Truck was ready when we arrived. Easy pick up. Easy drop off. No complaints!
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March 2021 by julio castillo
Worst service ever if I could give a zero star I would. Rude, rude, rude representative was late 20min to open the store, and wouldn't even have the courtesy to ware a mask after told to ware one. I don't understand how people or companies are still in business operating like this.
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March 2021 by Mariana F.
Since it's impossible to give ZERO stars I will give one. The guy working there is terrible, really rude and wont move a finger to help you. We had a reservation paid and when we arrived, since we got there late, he said the truck was already gone. We had just that day to move. He was again incredible rude and said he couldn't talk to us because he had one person there. We tried to go in but were asked to leave until he finished with the costumer. In this meantime other people went inside and were not asked to leave. We looked at the info sent to us and in absolutely no place was stated that your truck would be given away if you are late. We didn't want a refund, we wanted a truck as again, we had that only day to move our stuff. Very unprofessional, and careless. That goes without saying that I will never go there anymore and would highly recommend someone that is reading this to do the same.
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February 2021 by Kevin G.
If you're trying to rent a trailer, don't. My brother was renting a trailer and I had not given him the address of the location of where we were hauling a vehicle. They will accuse you of trying to steal their trailer, this is incredible. Taking my business with another company.
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February 2021 by Edward James Benson
I fail to understand how this location received such a poor rating. I felt the service was exceptional. The gentleman was polite, professional, understanding and communication was priority.The location is very conveniently positioned. Reasonable access by multiple entrances. Ample parking available. The location is clean and well maintained.The rental truck we received was well documented regarding the condition, and the truck was in clean usable condition.I certainly would recommend this particular U-Haul dealer to anyone in the area. I felt the transaction was more then satisfying and exceeded my expectations. The polite nature of the gentleman and his communication skills and understanding of our unique needs was fantastic.The gentleman was polite and clear regarding the inability for multiple people to be inside due to current health concerns about the virus. He was polite in asking to wait outside until he finished with the person at the counter.Overall I believe this is an excellent location to rent a U-Haul truck from.
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February 2021 by Tatiana Martinez
(Translated by Google) My experience exceeded my expectations, Mr. Miguel was very kind and gentlemanly, I wish many places had staff that were like this man, I am very grateful ??(Original)Mi experiencia supero mis expectativas, el señor Miguel fue muy amable y caballeroso, ojalá muchos lugares tuvieran personal que fueran como este señor , le estoy muy agradecida ??
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January 2021 by Delia Garcia
Miami fl international AIRPORT door EXIT
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October 2020 by israel rosabal
(Translated by Google) They are thieves, I rented a car from uholl and they charged me a surcharge because they say it was dirty? Which I made sure it was clean upon delivery? They are scammers,? Burglars ?(Original)Son unos ladrones , rente un carro de uholl y me cobraron un recargo por que dice que estaba sucio ? Lo cual me asegure de que estuviera limpia al entregarlo ? Ellos son unos estafadores , ? Ladrones ?
