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October 2024 by Zoby Ganvini
I went to fix a pair of pants and I took them back because I needed a small detail. First they charged me a lot and I asked anything, I'll bring it and I'll try it on at home, they said yes, and when I came back with a tremendous attitude, they told me no very rudely. I'll never go back again. .
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September 2024 by Thaimi Porro
These people ruined my brand new wedding dress. I went there cause a friend recommended it since I needed to shorten the hem of the dress. The lady took my measurements and when I came back to pick it up It turned out to be extremely short on the front. I mean, I don’t even see the logic of what happened there. The fabric on the back is still long as it should be, but on the front is so short that you can see my feet and ankles. If I wear heels the dress looks even shorter on the front. I am going crazy trying to find a solution for this. One of the most special things for a bride is to have a beautiful dress and mine is ruined. They don’t take responsibility for anything after you pick up the dress so I’m on my own trying to solve this.
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August 2024 by Brianna Marie
Initially when I first got to this dry cleaners I was kindly greeted by I believe the son and father. I asked for a suit set to be steamed and a dress as well. I explained that I wanted it to be steamed and NOT pressed because of the material and didn’t want harsh lines left behind from being pressed. Because it was my first time there, I did not have to prepay and they were kind to communicate that to me. I dropped off on Thursday and needed to pick up before Sunday. It was understood that I can pick up the following day or Saturday afternoon. When I walked into the cleaners Saturday morning around 11 the daughter had a bad attitude, didn’t greet or even speak to me until I initiated a conversation. I said good morning, I told her why I was there, and she set up the payment without communicating a price. I intentionally asked her how much it was just so I can have her speak to me, even though I seen the price on my ticket. I paid for both outfits and just left. About 2 hours after I got home and opened up the outfits and was very disappointed. My dress was fine, but they pressed it and you can tell. The suit was terrible. It had harsh lines, it was completely wrinkled, and photos don’t do any justice to how I was given back the suit. I called and they said I can come back, so I arrived 20 minutes after my phone call. Again the daughter assisted me, no acknowledgment, no conversation, I had to greet and tell her why I was back. She called the father and even he continuously said “it’s ugly, it looks bad” because it DID. A customer walked in a few minutes after me for a pick up and the daughter dismissed me to assist the other customer. The customer over heard and she told the daughter how awful the suit looks and pointed out every imperfection that was left behind. The only thing she said was she will give me a refund or can have the suit ready by Monday because they don’t have the machines to fix it. My event is SUNDAY. I am attending a wedding and my outfit came back awful. She had a bad attitude and I can’t believe the treatment I received. Because it was so late I couldn’t find another dry cleaner to go to, considering it was for a wedding I was going to the following morning. I ended up having to go and buy a steamer to try and fix the mess they made. If I knew this is how they worked I would of went elsewhere. I trusted everything would be good for pick up 2 days later, and I had to run around looking for a solution.
Terrible. I’ll never come back here.
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July 2024 by Dariannis
The most I loved, excellent arrangements, I really recommend them, the best without a doubt, thank you very much, blessings
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April 2024 by Steven Gomez (stevengomez4x)
They are just absolutely amazing people and work ethic is just incredible I could not recommend anyone better they did an amazing job with my cloths on just short notice and stains that I couldn’t get off they did and they even patched some pants for me without a doubt 100% recommend and if you have a special request just ask they will do there best!
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February 2024 by Matilde Bello
Excellent service, they helped me get my clothes on time.Thank you !!
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June 2023 by Igor G.
They lost clothing and did not take responsibility for it. Stay away from this business.
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June 2023 by Gabby G.
Trash business, trash people. Don't go here they will lose all of your things and refuse to give you a refund on the services. Everything about this place screams fraud !
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May 2023 by Marlon Matos
Terrible service, very bad customer service, the owner is a rude person
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May 2023 by Stefany Almeida
Just a quick trick for my arriving immigrants, DO NOT go to this place ever, this man in the next photo(boss) will make you work for hours and then say "they didn't hire you, leave" without pay. He did it with my aunt today, she worked for 3 hours and told him that. Really disappointing that people like this exist and have businesses and of course I will report them.Just a quick hack for my immigrant people arriving, DON'T go to this place ever this man in the following pic(Manager) is going to have you working for hours and then he would say “you are not hired to get out” without pay. He did it with my aunt today she worked for 3 hours and told her that. Really disappoint that there are people like that and having business and of course im gonna report it.
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May 2023 by Inoska Perez
Terrible service
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April 2023 by Aliyah C.
I want to start off by saying I used to use these cleaners many years ago and never had an issue. So I thought I'd give them a chance and get a zipper fixed. I showed up at 8:55AM to two women who were doing alterations, neither of which spoke any English. One of the ladies tried to say they were closed and to wait outside. It's literally no one in the store and it's like 8:57 AM, they open at 9 AM. So I wait the two minutes right by the window and open the door again. I tried to communicate but I don't think the women understood anything I was saying. I needed the zipper fixed today as I am wearing the clothing tomorrow. The lady wrote down $22 for the broken zipper which was steep but whatever so then I tried to ask her if she can fix it today. She wrote down the number 7 and said today and cash only. She took the clothing but never asked me for my contact information or gave me a receipt or anything. Fast forward to 7:00pm the shop is closed. And they're not open tomorrow which is when I need the dress. I really don't understand why a store would hire people who speak 0 English? Like I understand it's Miami Lakes/ Hialeah but like seriously?Definitely never going here again, plenty of newer dry cleaners around that are more professional and have people who actually speak English.
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February 2023 by Claudia Alvarez
Fast and great service
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December 2022 by HOLLY GRAHaM
Just bad, horrible customer service. I hate not supporting the businesses of Miami Gardens, the city I live, but due to awful customer service, I'll stick with Miramar or Pembroke Pines. At least until a bigger, better cleaners with better service replaces this one.
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December 2022 by Holly G.
There is a reason I stopped going to this cleaners many years ago, today, when I went to pick up my laundry, I was immediately reminded why. When I walked into this place, (obviously picking up, as I have no clothes in my hands, anyone working there who gave a care would have taken time to notice) there was 1 person being fitted, and 4 employees up front. 2 were doing alterations, 1 appeared to be doing not much of anything. So I patiently waited, while these people treated this person like royalty, and virtually ignored me. This is a Latin run business. I am an African Amercian woman. It was not until a Latina woman walked into this establishment, that the 1 that wasn't doing much of anything, after about 5 minutes of her waiting, and about 15 minutes of me waiting, did he decided to get up and act like he was working. But instead of acknowledging me 1st, as clearly, I am not a mirage and had been standing there for way too long, this dude acknowledges the other lady 1st. Outrageous! I have been here 19 years, and there has been an influx of trash into this area in the past decade or so. This establishment is no exception. I will NEVER go back to this cleaners again. The great thing about it, is with all the growth, hopefully a mega cleaner will bulldoze them right out of business. This is why places like walmart exists, if I want bad customer service for a cheaper price, Ill gladly patron the likes of walmart.
