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March 2024 by Idaysi Capote
Excellent and fast
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March 2024 by Milagros Moreno
Here is an angel!!, her name is Cecili Williams, I don't speak English but she treated me so well!!!, she helped me a lot, this beautiful person needs to be promoted, she has superstar customer service!! Thank you Cecili, may the Lord give you great health and abundance. We need more people like you in this world.
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March 2024 by Yunior Gamboa
When there to pick up a package, it took around 15 minutes to locate a package with an attitude, and one of the item's boxes was damaged outside.You can tell most people there hate their job but don't give you the right to treat people like that - very unprofessional.Just a very bad customer service
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March 2024 by Aurelio Gil
Great place to ship anywhere in the world great rates sometimes change but overall if you ship at right times you’ll get a great deal
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March 2024 by DJ Bill Kelly
What a joke! They should fire any upper management personnel and rehire competent friendly and most of all reliable people to operate this facility. This has been this way for over a decade. Use another carrier if at all possible. Absolutely the worst service and operations of all the carriers out there. Period!
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March 2024 by Manuela Da Silva
Liars say they try to deliver and they don't send anything I hate them they don't know how to work all the time they are the same I don't understand how they don't do anything to be a better service wow
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February 2024 by Sergei Lukovenkov
Very helpful staff at that specific location, unlike the staff I called by phone including supervisor, those folks were 300% useless.Team from onsite location helped me a lot.
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February 2024 by Nicole Andrade
I'm pretty positive they stole my package. The last update was Feb 13th. I had to call the company I bought the product from and UPS for two days and I HAD to provide all the information. They talk about doing an investigation but they're probably sitting on their hands. I hope they close this location full of lazy people and thieves.
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February 2024 by Supreme Axel
I see that my opinion is one of the many negative opinions, it is unfortunate how poorly they work, they waste the time of people who spend days and days waiting for a delivery that never arrives, they say that they try to make the delivery and It's a lie, I've been waiting for a package for days and every day they change the delivery date because they say they couldn't deliver it, they tell me to pick it up at a collection point and they don't take it to the place either, it's a tremendous lack of respect and inconsideration with customers who pay for a service because UPS is not free, I would like to know if they are not going to deliver the package because the hell they don't just leave it in place for me to pick it up or return it to the seller so I can collect my money, I am really very upset and the worst thing is that no one shows their face and when they do, everything they say is a lie, the UPS service sucks.
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February 2024 by Alan Roberts
At Hangtyme Pro Help, we always have a difficult tyme receiving our packages from this center and thats not good because they are usually for a client or project. I have to visit the center in person while package is still there or it immediately gets send back to sender without even a delivery attempt. A real hassle. Only reason i dont give a 1 star is because in person they usually provide ok customer service.
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February 2024 by Franco
Pkg was at facility 5am process 7am and tracking updates at 730pm closing time how convenient with a delivery exception never given the opportunity to pick up... would give NOOOOOO ?...
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February 2024 by Mimi St Johns
Lazy, dishonest, and totally incompetent. They continually lie about having attempted deliveries. I know because I been in my apartment each time they’ve done it and we have a package room. Then they always say they’re going drop the package at UPS access point and half the time they don’t! When they do actually send it to an access point, it’s a location in a dangerous neighborhood, 30 mins away from my apartment. UPS does this every time! And now I’ve been unlucky enough for them to do it with refrigerated medication. God bless you if you need them to deliver medication… because you probably aren’t getting it. If everyone in the world were as listless and negligent as the drivers at this facility the planet would cease to function. Absolutely horrible company, use FedEx instead if you can—ANYTHING is better than UPS in Miami.
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January 2024 by Persio A Diaz
They closing and nice Lady open the door and recive my package
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January 2024 by Leamiami lita
I have important package every week deliver ed by UPS ,and this package should be signed by receiver , today i was so upset because it already happen twice , UPS marked the package as delivered . But it was not deliver to us . And in the details it said the name of our employee as receiver , it was impossible because she did not come yet by that time . Means that UPS driver only copy paste her name as receiver and Never check if its the correct address or not . Please be strict with that , always ask signature and asking the address before you dropped of the package.It happen twice UPS hialeah !!
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January 2024 by elvira cruz
Very efficient
