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March 2024 by Joshua Alvarez
Excellent service! Nice staff and very professional! I had a great experience fast and easy to handle my passport ! Love this place for life!
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March 2024 by Juan P Saavedra
They should put more staff to work and the correspondence that is in the pioboxes cannot be picked up outside of post office hours. It doesn't seem good to me since I am paid for my correspondence and I can pick it up when I return from work. That is my opinion.
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February 2024 by eduardo bello
The delivere of mail is not good , several times they put it in rong house ,the personal change constantly ,I’m not happy with the service
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February 2024 by Lisyeni Pons
My opinion is average because I feel bad with the postmen who go to my building, they had to give me a document with the naturalization certification and instead of putting it in building 61, which is where it appears in the address, they put it in building 67 Please pay close attention to where you put things because they don't give you any more that document. Thank God that where they put him, the man has a good heart and I took him directly to my apartment.
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February 2024 by Jandriel Cruz
They need more than one staff member to do passports….
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January 2024 by L&L beautyhealth
The Usps associated at this location at Hialeah are disgusting, today 1/8/2024 more than 23 persons we went waiting more than 30 minutes and the only one associated was out of the desk so nobody went there to serving. This situation happens every day and the store manager keeps acting like nothing is happening, so all compliances about this repeated situation is for nothing. Due to we need come every day we can assure this is intencional also discriminatory because if you make a compliance you need make it in english because in spanish the store manager refuses listening it. This persons who are payed with our tax payers money every day has a worse customer service and wants work less.
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January 2024 by Icedietime
Staff are rude hardasses, packages will be returned for minor errors. Parcel drop off bin is inacessible after hours.
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December 2023 by Gretel Schumacher
I came here to get my finger prints taken digitally. I arrived 30 min before they closed, however the only employee who did the finger prints here was out to lunch. His name is eddy and there are plenty more negative reviews about him on this page. If you have one employee who takes finger prints, then he can’t be out to lunch during the time your running operations. Regardless I waited 45 minutes while he was out to lunch to take my finger prints, and when he finally decided to show up he dedicated 7 min of his time. One of my hands wouldn’t scan completely, only in sections, and he said he couldn’t help me and sent me on my way. Apart from that he is extremely rude, yelled and slammed the door while I left all because I said next time it would’ve been nice to wait a normal amount of time or been dedicated a fraction of the same time I waited on him. This man needs to be FIRED. He doesn’t represent the government in a shameful way, and he just is bad at his job. Oh and to close the loop when I asked him why the finger prints weren’t working on some of my fingers and if there was something I could do he said that taking digital fingerprints don’t work on women. Apart from being useless he also has a mouth on him.
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December 2023 by Morgan Hart
Horrible management! Consistently understaffed in the afternoon with usually a single clerk to handle a full lobby of clients. Staff from the back (supervisors?) will come out, see a packed building, and not even attempt to assist the one clerk on duty. (At other locations, any staff that comes out will at least ask if anyone is just in line to drop off prepaid packages, ask questions or pick up packages). Additionally, the drop box for packages is always closed / locked so you HAVE to go inside even for prepaid bubble mailers.
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October 2023 by Dee
Worst customer service from an USPS I have ever experienced. I only traveled here because I needed fingerprints. You are better off traveling 4 hours to the next location that provides fingerprint services or go to your local police department.
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June 2023 by --
Super! Had a general delivery which didnt have a tracking ID and everyone was super helpful finding it, even they dont accept general deliveries and didnt need to!! Thank you so much!!!
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June 2023 by arc alexander
Why are the doors locked after hours when people have po boxes inside ? I needed to get my mail from my po box but I get off work late so can't come during business hours.
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May 2023 by Erlin Lugo
It is the worst postal office, the worst customer service, people serving the public without education, a list made and supposedly it is a day without appointments, 4 hours waiting, it is disrespectful that one arrives with a child and the order of arrival is not respected , according to them it works by appointment after 1 pm.
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March 2023 by Isjoel C.
This has to be the worse usps store in south Florida. Terrible customer service. The employees don't seem to want to help out small businesses like mine. I asked for a receipt for 7 items and they refused to give me a receipt. I let them know last time this happen my packages got lost and I lost a lot of money. I asked to speak to a manager and the lady said I am the manager and that's just how we do it. If I could I would rate this specific location with negative stars it would still be too many.
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February 2023 by Kelly O.
Literally the worst post office I've ever went to. The store closes at 5 and they already closed the doors at 4:30. Only one person was helping people out in the register. While the other worker was on the floor helping costumers package items. Cooperate needs to come to this facility and maintain strict rules on how they need to operate. People there were very rude, two older lady's on the back came to the front just to talk back instead of helping the guy in the register. These people need to work in a team.
