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December 2023 by Marquel Robinson
This place was really nice and helpful, especially PATRICIA ! She really set the bar truly to get some glasses and was upfront as well. Very helpful and helped me understand my options FULLY, not trying to get me to break the bank like most places do because they need a sale. She was truly nice and I am definitely going back because of her and also the doctor! I’m sorry I don’t remember her name and the front desk lady, even the guy who was nice to make sure I’m good. He had darker skin and I can’t remember his name too lol but everybody was amazing!
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December 2023 by Thandi Borel
A Nightmare Experience with Optometrist Assistant AnabellaI am writing this review with sheer disbelief and outrage after the appalling experience my mother and I had with Optometrist Assistant Anabella during her annual eye exam on 12/18/2023. Our encounter with Anabella was nothing short of a nightmare, filled with rudeness, incompetence, and an utter lack of professionalism.The ordeal began when, due to unforeseen events, I had to reschedule my mother's appointment from 10:30 am to 5:00 pm. I called the office at 9:30 am to make the change, and I was assured that the new time was perfectly fine. However, upon our arrival at 5:00 pm, Anabella shockingly claimed that my mother had no appointment scheduled. Despite presenting a confirmation text message on my phone, Anabella callously insisted that I was at the wrong location, asserting that the office was in Miami Gardens, not Hialeah, where the address clearly indicated (18100 NW 57th Ave Suite 102, Hialeah, FL 33015).What struck me most was Anabella's profound lack of knowledge about the office she worked at—she didn't even know the correct address. Her dismissive and unapologetic attitude persisted, forcing one of her more professional coworkers to intervene and rectify the situation by showing her the office location on a business card. This, however, did little to improve the situation.Anabella's atrocious behavior extended into the exam room, where her unprofessionalism continued to unfold. Her attitude towards my mother during the examination was nothing short of disgraceful, adding unnecessary stress to an already frustrating situation.Fast forward to the follow-up exam on 12/19/2023, and the nightmare continued. Anabella's terrible attitude persisted as she glared at me and rolled her eyes throughout the entire interaction. It was an extremely uncomfortable experience, made even more disappointing by the stark contrast with the Optometrist, who demonstrated exceptional professionalism, kindness, and competence.Anabella's conduct is a stain on the reputation of the entire practice. Her rude and unprofessional behavior not only marred our experience but also left us questioning the integrity of the entire office. I strongly urge the management to address this issue promptly to ensure that future patients do not have to endure such a deplorable encounter. Anabella's lack of accountability and professionalism is inexcusable and warrants immediate attention from those in charge.
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December 2023 by Agustina Pruna Vega
Visionworks has an amazing staff and Eye Doctor. The appointment was timely, all the needed information was explained in detail. The Staff members were prompt to help me obtain the glasses and contact lenses I needed. They are all great listeners and attentive to the customers needs. I was able to obtain the correct lenses on the perfect frames! Thank you for such an awesome experience!
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November 2023 by Jesse Meli
Boris was exceptional. Patient, knowledgeable, communicative, and professional. His customer service far surpassed all of my expectations; as a result, I am now a loyal customer
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November 2023 by marianelly del valle
Gilberto is amazing!!!! Super patient and helped me get the right pair.Corporate needs more people like him working for the company. he is an example of a perfect employee!!
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October 2023 by Jennie Monestime
I had an amazing experience at this location. The doctor’s attitude was very pleasant and she answered my all of my questions. Then I met Jennie who helped me pick out my glasses. She is AMAZING!!! She’s an export in picking out glasses and has a great sense of humor. My glasses were ready before the time given. I met Ms Patricia and she was great as well. The workers here are very nice and have you laughing and comfortable from start to finish.
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October 2023 by Michelle Linares
Boris was simply amazing!! He helped me and my son weeks ago pick out the right pair of glasses. He was so fun and helped my 9 year old pick out the glasses that he truly loved the most with a fun game! For me however… he just knew how to style me and my face. The first pair he handed me was the pair I loved and ended up purchasing. The Glasses came back in a short few days so that worked out perfectly. We did get helped by another at the fittings and she was lovely; she made us feel comfortable just like family does (I cannot remember her name; ask Boris he remembers) Honestly, as long as they keep their employees happy so will the clients. I’ll be coming back for a third time…
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October 2023 by Jhon Delacruz
Patricia at the front desk was amazing, I recommend any questions or concerns you may have, She’s the one to go to. As well as the whole team at this site was extremely helpful and caring.
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October 2023 by Elidreanna Williams
I absolutely loved my experience at this location! The representative Gilberto was extremely skilled and reassuring his patience as I chose the “perfect frame” I definitely happy that I was able to choose my frame today! But what really topped it off is that they accept outside prescriptions so I didn’t feel pressured to do another exam in the same year. Trust me guys if you’re considering this location go and tell them Eli sent you! You won’t regret it!
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October 2023 by Carlos Gonzalez
Excellent location and very convenient. The excellent customer service at this location started since I walked thru the door. Patricia gave me a wonderful service, from selecting my glasses and walking me all thru my insurance coverage details. Very professional. Thanks for the service.
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September 2023 by nandoandquenny
My son broke his glasses in half and they were able to get him new frames. Every single person there was super nice and friendly. Will definenty be back. What a great place with amazing service.
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September 2023 by PrettiRedd “PrettiReddBone305”
A great place, Boris and Patricia was very helpful and knowledgeable about the glasses, transitional glasses and progressive lens. The optometrist were also nice. The establishment was nice and clean also. I would recommend vision works to anyone looking for glasses or contact lenses.
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August 2023 by Invited Branches
Thus far the best experience my family and I have had. If you're really in the market for clearer vision done right than look no further. They have an excellent OD Team and the fact that they get to work along side cool ? folks like Patricia, Adriana, and their GM Boris it's a win win not only for the store but also for the locals who live near by. They also have a large collection of all sorts of frames and designs our daughter picked up these from their showroom: Nine West Marchon Mink Tortoise and Jones NY Women's Havana Blue frames?❣️
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July 2023 by NILCE BERCHETTI
The attention was excellent, the lady was super careful and attentive, very very different from the attention we received in the place they have in Doral where they showed us total indifference..
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July 2023 by Roxana Fuerte
My husband had an amazing, awesome, exceptional and professional experience right from the start. Eye exam superb, got the Rx right. Picking out frames fun, got the style, fit & order right. This Visionworks places the bar high for customer service, customer interaction and friendliness. Every team member at this location from the GM (Boris Lopez) to the OD and their entire staff work hard, are kind and take pride in what they do each and everyday when they walk in to their store front. I'm very grateful and thankful that there are still individuals like theses fine folks in Miami that actually know their craft; they're a rare bunch.
