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June 2019 by Bob A.
They are incompetent drones. Have no regard for the customer. All but one teller are extremely UNfriendly. Poor limited hours. Just close this branch and be done.
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February 2017 by Joe L.
THIS IS NOT DIRECTED AT LOCAL BRANCH; THEY ARE GREAT. THIS IS INTENDED FOR WELLS FARGO BANKING CORPORATION DO NOT OPEN ACCOUNTS WITH WELLS FARGO, THEY ARE DISHONEST, LACK INTEGRITY AND ACCOUNTABILITY. They open fictitious customer accounts to help their bottom line. I have been with wells fargo for ten years with over five different accounts. Recently i opened a fraud claim for debit card i never use and never have been in possession with on person EVER. This card was always kept in my checkbook THAT I NEVER USE OR LOOK AT, that 1) could have been taking by many people who were friends with my kids from miami to north florida and others states. I reported that i never used card and anyone could of also 2) got information from gas pumps ect 3) when i reported claim online with fraud department 6 transactions for gas stations showed pending that were not me and while on phone another 6 transactions at gas pumps showed up. I went through bank statements as advised by fraud department and noticed many charges that amounted to $577.04 that I did not make period. after an unacceptable amount of time passed i called today 2/10/17 and sr resolution specialist said he declined my claim and accused me of being dishonest and lying. I told him who is being dishonest a bank that opens fraudulent accounts perhaps. bottom line i never used this card and as such they should have reimbursed me for all charges with their Zero responsibility for fraud for their customers which they with all certainty claimed that fraud could not have occurred. Really we are closing all accounts over this idiot and when expressed to him and her they ok thats your right OMG thats ridiculous. Maybe the CEO and Banking Commission needs to know this too and open a class action lawsuit against wells fargo for breach of contract and misrepresentation of the protection of their customers in fraud cases. I will be filing complaint with banking commission and looking at legal options as this small micro issues has now become a global macros issue. Think about it if there were thousand of fraudulent charges would they protect you. NO my guess is they wouldn't based of my experience and others. the fraud department automatically assigns suspension, guilt and dishonesty to card member and takes no responsibility to protect their customers but says they don't care if you go somewhere else. THAT BEING SAID EVERYONE GO SOMEWHERE ELSE TO BANK joseph luksich 772-214-2169 you may contact me and put together a class action law suit and add to banking commission complaint
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February 2016 by Donna M.
I couldn't be happier with this branch of Wells Fargo Bank - and especially with Selim Aranda!! He was extremely patient and thorough as he helped me navigate the lesser traveled steps to setting up a Trust account. With his team of experts behind him, he made me feel extremely comfortable that such a difficult transaction was set up correctly for all. I cannot say enough about Selim, Joyce Lamoly, or the rest of the staff at the bank today. Extremely courteous, patient and helpful!!
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July 2015 by Doug B.
Wish I could assign negative stars- as they deserve it more than any institution- even more than the IRS. I have had a 25 year relationship with WF, as a mortgage customer- having paid on time, and ultimately paid off early three mortgages. But when I opened a savings account, I was treated as a new customer! For 25 years I was their customer, and all of a sudden I'm a new customer ?? And the interest rate on savings - I have more than $50K on deposit, and the interest rate they pay me is 0.01%! (Yep 1/100th of 1 percent!) The fees - to execute an electronic transfer to another bank, they charge $3.00 and limit the amount of the transfer to $3,000.00. The bottom line is it's easy to open an account here, but you can't close it without paying a fee. So boo hiss to Wells Fargo. I will pay the fee and move to USAA!
