Auto Insurance in Holiday, FL

“Came in with a big problem and left with a much bigger smile. So professional and so kind. Miss Charlene Santos is a great person and great agent, i recommend her services wholeheartedly!”

“Recommended to me by a friend, I have stayed with them for several years now & have had them give me multiple insurance policies for all my needs. They always do an excellent job for me. Definitely Recommend Brightway Ins agency”

“We've been with the Steve Bennett Agency and State Farm for 20 years. Every person I've ever spoken with has been pleasant and helpful. When it comes to Customer Service, they're the best I've encountered. We've never had a bad experience. They've taken very good care of us. Service is important, or we wouldn’t still be with them.My husband has worked for an insurance company for the past 15 years. It's a reputable company, but we've stayed with State Farm at the Steve Bennett Agency because we know we can count on them to take care of whatever we need. We're happy with them. In my opinion, that speaks volumes.I realize no business can please everyone, but I'm surprised by some of the reviews. One person wrote a bad review because their insurance was cancelled. Since my husband works for an insurance company, I'm familiar with the process. First of all, more than one notice will be mailed if a payment is late. Insurance companies are required to mail a notice. Customers won't receive a phone call. In addition, a final notice with a pay by date to avoid a lapse in the policy will be sent. Last, there is a notification mailed that the customer's insurance has cancelled. It doesn’t make sense that the customer didn't receive any of the notices unless they moved and didn't change their address. All notices and bills are mailed from State Farm, not from the agency. Given the fact a bill is sent to advise a customer to make their payment and at least two other notices, I feel it's unjust to blame the agency for something that isn't their responsibility. I'm sure the customer was upset that their policy was cancelled. I understand that, but as a consumer, it's our responsibility to keep track of when our bill is due and take ownership rather than blaming the agency.Given all the phone calls, emails and encounters I’ve had at the agency, it’s difficult for me to wrap my head around anyone saying people in the office were rude. That’s never been my experience. Perhaps the agency wasn’t able to do what the customer was asking due to the laws and regulations they must follow. Whatever the situation, I get that they were probably upset about something which resulted in a negative review. I realize it's their right to give a review whether it’s favorable or not. However, I hope anyone reading these reviews will take into consideration all the positive reviews.Please know, my review is based on my experience which has always been good. I'm not related to or friends with anyone in the agency. I truly feel they're great to work with and they do an outstanding job. That's why we continue to do business with them. We don't shop around for cheaper insurance because cheaper isn't always better, especially when we’re getting the kind of service they offer. We hope the Steve Bennett Agency will be around for many years to come because we plan to remain loyal customers.”