Planet Fitness provides a welcoming space for everyone in a Judgement Free Zone. The facility is described as awesome, outstanding, and immaculate with constant cleaning and upkeep. Many reviewers find it an incredible difference from other local gyms. The staff are frequently noted as courteous, helpful, and amazing, with incredible compassion and customer service that goes above and beyond. The gym is seen as well laid out with best-in-class equipment. However, some reviews indicate areas needing improvement. Repairs are needed, including an exposed ceiling and water leaks that have blocked part of the women’s locker room and taken equipment down for weeks. Some equipment seems original and in need of replacement, and some machines have been down. Paper towel dispensers are broken. One reviewer felt some customer service was poor, mentioning a request was ignored and not everyone was helpful with machine instructions. Despite these issues, many members are impressed and pleased, referring friends and speaking highly of the location for its clean, welcoming environment and strong, athletic community.
