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December 2023 by Jay T.
Mike DeVito is the best!! He went above and beyond to get me into a car. Next time I'm in the market, I'm looking him up. In the meantime, I am telling everyone I know he's the go-to guy!
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December 2023 by Lynne M M.
Sun Toyota is slacking the service for my car was a disappointment I brought my car in for an oil change at a 7am appointment and didn't get out there until 10amThey had to order a part for my car and said it would be there Friday this was on Tuesday I made an appointment for Friday 8am the advisor who had supposed to order the part but never did .Now I was truly disappointed in them because I had already paid them. I am going to start looking for another service place that excerpts my
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December 2023 by Laura D.
We were very pleased with Sun Toyota. Tommy chose was very experienced. He was interested in what we wanted which was important to us. He was never pushy. Very patient and his follow up is amazing. I would highly recommend using him if purchasing a car, his recommendation was outstanding, and I am very happy.
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December 2023 by Chay R.
I never been so disappointed with Toyota into now, my girlfriend and I closed a deal and trade in our vehicle and after coming to the dealership the next day to sing contract they told us the payoff quote of my trade in was more than the amount they thought. After we took the car home and had everything in our name, policy, registration etc!!So what happened then? They "tried they best" in putting us in a other car, but the price was way up.. mind you before fixing my issue they was trying to sell my girlfriend a car on top of the issue we was having.. that's when we asked for our car back and made NO DEAL WITH THIS PEOPLE AT ALL. Before making a deal make sure you guys check twice before being in a hurry to make a SALE. I rather go to another dealership before coming here again.
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December 2023 by Larry B.
Very poor service at Sun Toyota dealership in Holiday Florida. I made an appointment for routine service on my vehicle on a Tuesday morning and ended up waiting just under four hours before my car was ready. I arrived at 9:10 and wasn't done until 1pm. I was told when I checked in, it would be roughly 90 minutes to complete the service however it took over twice that long. And I had nothing special done. The service was completely routine. I definitely will not be going back there and would not recommend that place to anyone.Larry Beller
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November 2023 by Roy H.
Run in the other direction whenever possible!!If you're in the market for a used car, you may have been swooped into the salespeople's schemes. They advertise their used inventory at such a low price, only for me to be hit with these ridiculous fees that Sun Toyota deems mandatory. The prices I found were on CarGurus. I was looking at a Camry, and they had plenty of those cars on the lot to test drive.While having a dealer certify the car, it's a good thing. However, Sun Toyota expects you to pay for their costs with no chance of taking them off the total out-of-the-door price. They wanted $4k for their "Sun Protection Plan," to which their stupidity thinks I would pay that AND that Toyotas are the most reliable vehicle on the road. No one in their right mind would pay for such a thing.Although Austin, the relationship person, was trying to sound sympathetic, days and weeks later, he continued to pressure me to come back to go to the dealer without me trying to work out a deal. He said I HAVE TO BE BACK AT THE DEALER TO MAKE A DEAL! Hello? It's 2023, there's text, there's email, etc, and I have a say in what I would like to pay, especially in a market where historically speaking, have prices of cars have been inflated. Car values are going down. Now mind you, I had to drive over an hour, east of Tampa, to get to their lot. So why would I go back and forth without having the opportunity to stake at negotiating?Even after some back and forth when I had another gentleman in a white jacket (can't remember his name), he vaguely explained the breakdown of the fees that were being charged. He beat around the bush, making this a very confusing process. This is an example of predatory dealers that ought to go out of business for these kinds of practices. He didn't make it make sense to me someone who isn't all too familiar with buying a car. He was talking in his car salesman language. Like the non-tax fees, I didn't even know what I was going to be paying.Toyota is the best, most reliable brand. But I would you take your money elsewhere than this crazy, ego-filled dealership called Sun Toyota, that would rather charge you for unnecessary fees and tactics to finesse your pockets for theirs. Don't fall for them.
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November 2023 by Peter Lopez
Today I officially became the proud owner of a 2023 Toyota crown. The experience at sun toyota was nothing short of spectacular. Michelle Lusardi went more than above and beyond to make sure I could land a deal for the vehicle I wanted. First and foremost I have challenging credit and I owed more on my previous vehicle than the value of the car. I have a wanted a new car for the last year or so and with my credit situation I just didn't see it possible. Well Michelle proved me wrong. Not only did she find a way to get me approved through south east Toyota she also managed to do so for me to get in the car with 0 money down. The deal was built in a way where I felt I could wipe my old account and start fresh with a brand new car and the feeling is very refreshing. My family and I are so beyond grateful for this experience and look forward to continued business with Michelle in the future and sun toyota.
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November 2023 by Gary Thorn
Although we did not purchase a vehicle from Sun Toyota, my wife and I felt that the sales rep, Alexandria, and manager, Nick, were very professional, honest, helpful, and they didn't try to pressure us into purchasing a vehicle from Sun Toyota. Also, they didn't kidnap our keys and try to keep us sitting in their showroom for hours! Overall, it was a pretty good visit. When the time is right, we'll definitely be back to do business with Sun Toyota again.No hassle or pressure, we were in and out with no stress!Thanks, guys!Gary & Elva Thorn
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November 2023 by Jerome Kynion
I purchased my car from this dealership and have only positive things to say about my experience. Marvin Montenegro was the person that helped me throughout the day and was very communicative about the whole process, wanted to make sure everything was good and ready with the car before i drove it off the loft. He made me feel super comfortable as this was my first time I was a bit hesitant as first but super happy I ended up leaving that day with a new car!!! Will definitely recommend this place! Even after purchasing the car, Marvin has answered all my questions I still had and even reached out on several occasions just to make sure I was good and if I needed anything. If you are looking to buy a car, ask for Marvin !!
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November 2023 by melissa gilbert
Have bought most of my vehicles here since my very first car. Mark Arvay was wonderful and respectful. He's the man to see! Thank you for being wonderful!
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November 2023 by Gerald Brisco
I was met by a nice man when i pulled up on time for my appointment. He took basic information and I was asked to wait for an advisor this took a little longer than I liked but when he arrived he was very helpful as he knew what my car needed and was able and help me sync my phone with my car. Service was not terribly long. My car had been cleaned on the outside and looked great thanks Brian. My experience overall was short fast and excellent. Thanks
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November 2023 by Nicole C.
Great experience with Austin at this dealership. He was nice, not pushy - just willing to do his best for you. Appreciated his assistance in helping me purchase my "new to me" SUV. Definitely come here and ask for Austin!!One thing I'll say- when talking to financial employees- DO NOT get pressured into buying extra warranties , etc if you don't need them.
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October 2023 by Larry S.
It's been a little over a year since we bought my wife's RAV4 from Sun Toyota. I left them another review regarding the sale process and honestly I beat them up a little. Their recovery from, not a bad sales process, but slightly less than stellar, was awesome. I would not hesitate for a moment to return and buy from them again. Let's not digress though.This time and the last time there, a few months ago, was for routine service of the car. Both times were awesome, 5 star experiences, from the moment the porter/attendant greeted me, till finishing up with signatures after everything had been completed. Mike Rinaldi was my service advisor this visit and the guy is great!These guys are on point! My compliments to the leadership of the dealer for putting it all together and putting the right people in the right positions. Poor service, or a poor sales experience is usually indicative of poor leadership. Anyone considering Sun Toyota for your purchase, if you can find the right car on their lot, you surely won't be disappointed doing business with these fine folks.
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October 2023 by Greg Marine
This was by far my best experience working with a car dealership when buying a car. Michael Scott not only listened well to my needs and wants, he remembered everything well as we discussed the vehicles he recommended. He walked me through the entire process and guided me through the features of my new car. Not only was he thorough, his personality really set my mind at easy as I was making such a huge purchase. I cannot recommend him enough! And I can't thank him enough for his guidance through the experience!
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October 2023 by Brittany Potter
Austin Pickett at Sun Toyota is amazing! He really took the time to help me leave with a deal that I was happy with. You can tell that he enjoys his job and is a people person. He will make the car buying experience very comfortable. If you’re in the market for a new vehicle, find Austin P. at Sun Toyota!