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December 2023 by Mason Pawn
ALWAYS ON TIME!! EFFICIENT AND GREAT CUSTOMER SERVICE WE APPERCIATE YALL SO MUCH!!!
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June 2023 by Nancy Q.
My company rented a Uhaul pickup truck for a week. Carters Family Rent All was great. They were efficient, answered all my questions on the phone first and was very accommodating. We are planning on using them in the future for ALL our rental needs. Considering the experience that we just had, I am shocked at all the negative reviews. I even double-checked to make sure I am leaving a review for the right company. No issues here!
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April 2023 by Renee G.
If I could give Carters Family Rentals 0 stars, I absolutely would. This company displayed horrible customer service today, when they were called out to measure for a Tent Rental Quote. The technician, Lori was rude and condescending to my elderly mother. Lori also lacked the basic knowledge of "tables and chairs" available to fit inside the tent. If it's too much to explain to your customer, carry a pamphlet to show the options available for rent!!! I called to speak to the owner of the company, whom sounded half asleep on the phone and defended Lori's procedure and poor business acumen. I'm sure they aren't the only "show in town" and will gladly take my NY coins elsewhere!!!!! PS- I'm pretty sure you were turned off by the melanin in my mothers skin. If have have more than half a brain, you will comprehend. Toodles!
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April 2023 by Cassidy B.
Worst place I have ever walked into. Their office is disgusting and unwelcoming. As soon as I walked in I received attitude from the 600lb lady (Kat) behind the desk and was then coughed on by Mike(if you call you can hear how heavy he breaths and how bad he coughs). He then didn't know how to work his uhaul account and had to call Steve the area director. Steve then told him to get more information from me instead of calling him. So I was asked again if I had a major credit card (which I do) and as I was answering she was rudely shaking her head no at me like I was lying. I asked her to not be disrespectful and then I was asked to leave the store. They would not cancel my reservation so they kept my credit card information. Carters family rental is the epitome of scum. Do not ever use this company!!!! Update: Your attitude was not appreciated. I was going to be a paying customer. This had nothing to do with the conditions of U-Haul. I had the reservation number, major credit card and drivers license that is needed and you refused to take any of my information. This incident was solely based on you and your son's customer service. Obviously this has been an issue with your business for several years based on your other reviews. All of this information has been collected and submitted to the Better Business Bureau of Florida.
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April 2023 by Jordan S.
If I could give Kat any lower of a rating I would. THE WORST customer "service" I've ever experienced. Extremely rude and unhelpful. Refused to cancel our reservation and don't even seem to understand how to work their website. Extremely pathetic excuse for a company
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January 2023 by Sue Avakian
Thank you Carters Rent All for all your help with planning and setting up our event! I cannot recommend more highly your company!
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November 2022 by Sarina Walton
I’ve used u-haul several times and even if there was a wait they were never rude or unprofessional to me. My brother was treated very poorly from the time he walked in the door. He did not use any profanity. Just addressed that the staff was rude but instead of the issue being corrected it was second. He was not asked to leave. He made a choice to not do business at this location and they staff yelled “bye”. If I could give you zero stars I definitely would.
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November 2022 by Bruce Walton Jr
Worst customer service I’ve ever dealt with. The lady clearly didn’t want my business. Rude from the moment I stepped in. I used my work break to get a uhaul from them and road a bike there so I wouldn’t have to leave my car. They wasted my break and I had to drive my bike back to work making me late. I was very patient with the lady and when I finally was fed up with her I said “I’m leaving because I don’t know what the problem is”. A guy said “Bye!” letting me further know they didn’t even want my business in the first place. Accused me of cursing her out when I didn’t say one curse word. She was the only rude person in the situation. I came there with my reservation, valid DL, credit card, ready to go.Edit : the company commented under my review and lied. I was not in a rush. I was not asked to leave, I left on my own, and I did not curse one time. Since they have decide to lie I have no choice but to call uhual corporate offices and file a complaint.
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November 2022 by Amber Becknell
Easy rental service. I use carters every time I need tables or chairs for an event. Never disappointed.
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November 2022 by Sarina Hill
I’ve used u-haul several times and even if there was a wait they were never rude or unprofessional to me. My brother was treated very poorly from the time he walked in the door. He did not use any profanity. Just addressed that the staff was rude but instead of the issue being corrected it was second. He was not asked to leave. He made a choice to not do business at this location and they staff yelled “bye”. If I could give you zero stars I definitely would.
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August 2022 by Sal Gualano
they were helpful and seemed understanding of a few problems that we had in returning the truck on time, the truck was in excellent condition and cleaned before we took it, it was over all a good experience with them,
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July 2022 by Jay Ned
Had a great experience with Carter Family Rent All for our wedding last April in Deland. The staff was friendly, down to Earth and had good sense of humor. Very efficient with setup and take down of tent, chairs and tables. Tent was well secured to the ground with the water barrels. Excellent customer service as well. We thought we had an issue with the linens and one of their staff drove back out to make sure things were right. We had the correct linens it was just someone in the wedding party was confused (probably drunk) and put the wrong linen on the wrong table. Sorry for writing the review so long after the wedding but we are still married and the wedding was great thanks to Carter!
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April 2022 by Sheila Beaulieu
I've been an event planner in the Greater Daytona Beach area for 20+ years and have always had a great experience with Carter's Family Rent All. My most recent rentals have been for tables and chairs. The items have always been clean when delivered, on time (usually a little early even), set up quickly & where needed, and easy pick up process the next day. When you are planning events, there are so many details to put in place; with the Carter family, I never worry about my rental. They are competitively priced for the area, have offered several useful suggestions and make good referrals when I've needed something they don't have available. I fully recommend them & love supporting a local family business!
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April 2022 by Darryl Hamilton
It was terrible and talk bad to me! made me get off their property cuss me out. it was a horrible experience. about gas! It was a quarter from being full she told me to put it back where it was and I did but when I took brung the truck back she told me that she didn't tell me that and it escalated from there. And they said they were going to charge me for not cleaning it up they're going to charge me extra on everything. But all I needed was for to haul a trailer didn't use the back of the truck. Don't deal with Mike he is a bad person to talk to.
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March 2022 by conlonkyle
I rented A U- Haul here and it went very smooth. I dropped it off after hours and it was a quick process. I just used a pickup.
