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January 2024 by Becky Coccia
WORST EXPERIENCE EVER! The customer service is horrible. With the exception of James.The card machines we're not working he went to ask for help. I watched the manager belittle him in front of everyone, walk away and not help us. Finally I got my phone replaced but had to go back because they double charged me.To quote the extremely rude/unprofessional manager, " call customer service. I'm just a store manager, what do you expect me to do about it?" .This was after she had already loudly sighed at me when I said I needed help. I tried to continue to ask for help but she became escalated ,& I no longer felt comfortable there. I asked for the number for customer service, she yelled the number at me.So I asked for her name and she got angry waived her hand and said " Mmm I'm trying be nice right now but!" so I told my son we are out of here.As we left she was calling her manager talking trash about me to her boss. I'm not sure if she thought I was rolling my eyes at her because I have severe nystagmus and in response got rude/defensive from the start or what her deal was.. By far the worst customer service ever & if she's allowed to manage the store you can only imagine how bad other people's experiences have been.To summarize: Cricket phone service is great, the location on International has an amazing staff go there instead & Holly Hill Crickets sucks .
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January 2024 by E C Zamora
Just added a line. The staff is very knowledgeable, they can even help you transfer your info to your new phone.
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December 2023 by Amy Nick
Seth really helped my husband with an upgrade and to pay the bill . thank you so much Seth for helping us . very nice and helpful employee
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December 2023 by charles mckenzie
The staff is knowledgeable and able to get things accomplished.
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August 2023 by Rob King
When I walked in the store no one greeted me there was only one person working in 10 customers so I waited finally gets to me and says that yeah we have a good deal going and then he tells me the price and I just walked out
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July 2023 by anita perry
There a certain text that work at this facility they are top shelf Noah and Brandi make that store run they always know exactly what to do
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June 2023 by Orchid 1953 (Orchid 53)
There a certain text that work at this facility they are top shelf Noah and Brandi make that store run they always know exactly what to do
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May 2023 by Tim M
Nice little place. Excellent service. I would recommend
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May 2023 by Mike Ader
Lucky to get one..came it 20 mins before they closed. Got to me 6:55 and told me they could not help me..that's how you treat a loyal customer...I will change service
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March 2023 by Katie Mai
Brandi is good for customer service and quick,she knew what you needed and served us better,she was deserve to be a manager of the shop,I will refer to my family and friends come with
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February 2023 by Daniel Doddridge
Nice store employee helped my brother out was excellent
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February 2023 by Mike Muchmore
Brandi was so awesome!!! She was so wonderful on the phone and told me she could help me with my phone just bring it on in to the store. It was a phone I bought from another store and there were some issues. I won't go into details. Cricket needs to give her a store. She would be a great manager. Wonderful customer service. Thank Brandi.
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January 2023 by Black Mamba
Out of all the phone services I've ever had , the best customer service comes from this particular Cricket. Staff member Brandi, is always looking out for my best interest when I come in. She's helped me get my bill down and also helped me get a great phone at a price that I could afford recently. She's always friendly and can multitask like a champ! (Great artist too). I wish I knew the other staff members names because they're all really nice and helpful too.-Sam
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October 2022 by frank cohan
Very helpful getting me an upgrade and a friendly pretty girl behind counter.
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July 2022 by Lynn Hollis
I cannot praise the team in Holly Hill, FL enough for their commitment to customer service today. Noah was exceptional in his knowledge and helpfulness. Brandy and the manager (Antony?) were amazing. All the stars for all of their help!
