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October 2024 by James Rock
We purchased flooring in August with the managers assurance that the bankruptcy issues did not effect the Holly Hill store. Once we paid for the flooring and installation we had problems getting all the materials, then we were told that their store was effected and they could not guarantee our floors would be installed. Finally floors were installed however the flooring was not adequately installed under the stove. That issue still has not been addressed. We had 5 boxes of flooring left over because they sold us more than was needed. We were authorized a refund a month ago. We still have not received the $458.50 refund that was authorized. We have the documents proving the refund was authorized. LL Flooring is now Lumber Liquidators and apparently are not honoring their previous obligations. I would not recommend this company under any circumstances.
UPDATE: LL Flooring did refund the $458.50 as well as money to cover the cost of installing Flooring under our stove and refrigerator that installers missed. We appreciate LL Flooring coming through for us. Thank you.
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October 2024 by Sarah Smith
William Campbell is the worst manager I've ever dealt with. I wouldn't recommend anyone think about shopping here.
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July 2024 by Gary Wisniewski
great place to look into flooring, great selection extremely helpful staff.
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June 2024 by Sherry Campbell
Our experience with the Holly Hill store was generally very good! Both Derek and Will were very accommodating and professional in their approach during our purchase and installation. There were a couple hiccups in replacing 5 rooms of solid hardwood flooring with Brazilian Koa but they were handled well and to our satisfaction. We love our new hardwood floors! Much appreciated guys!
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April 2024 by Melissa Lawton
Drove quite a long distance to look around and the customer service was very aggressive and repetitive in what I can’t do, until I suggest options and then it’s possible.. but the negativity was unfortunate and left within minutes knowing this wasn’t the right store for me.
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April 2024 by Jeanni Prescan
Excellent and caring service. Very helpful and patient
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April 2024 by Chris Tipton
Small showroom. Nice staff.
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February 2024 by David Chick
Horrible customer service. Didn't want to help me because I only needed 30 square feet laminate floor. So lazy fat boy.
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January 2024 by Diane Russo
Great store...Customer service is excellent...got a great price on flooring and installed very quickly...these people really go above great service!
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November 2023 by Scott Arrand
Everything is in stock come on in check it out
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November 2023 by smith brandon
competitive prices, very helpful staff, wide variety of flooring.
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November 2023 by Jo Andrews
Friendly service
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November 2023 by susan Deni
The staff was very friendly and helpful
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November 2023 by PVA
Great selection of quality products at competitive prices.
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September 2023 by Kim Hannan
Better price than other outlets, didn't have to wait for someone to assist me. I saved a lot of money!
