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February 2024 by Paul M.
We came in to open new accounts and weren't able to do so. As a matter of fact we left the location after waiting for more than 20 minutes. There's an absolute lack of any resemblance of customer service. Will never step my foot to any Bank of America ever. Oh, and Jenny is rude and useless victim of ADHD. She couldn't even complete a sentence before switching her bird like attention and walking away.
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November 2023 by Ana Severinac
Usually, people only write bank reviews when they're annoyed or in a hurry. But I just had to share my recent experience. The local branch had been closed for a while, so I was surprised to see it open again. I popped in just before they were about to close, needing urgent help and not really expecting much since I was flying out the next day. But they were amazing – they booked me in for an appointment straight away, no fuss. The whole team was super helpful and friendly, especially Lanny, who was fantastic. It was such a refreshing experience.
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January 2023 by Dzianis Martynau
I didn't get what I asked for. Today I lost my credit card and wanted to block it as soon as possible so that no one could use it. This type of card could not be blocked through the application, and since I was near the bank's office, I decided that they would help me there faster than calling the support service, besides, it was written in the application that you can block this type of card at the bank's office, or by contacting the support service. But I was disappointed, the bank employee I met and explained my problem said that they were not doing this and I needed to call the support service. It's very strange for me that they didn't help me at the bank's office or I met an incompetent employee. I am disappointed with the service.
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December 2022 by Austin Sward
Nicole ferrer was great solve my problem right away super helpful
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November 2022 by Dmitry Dmitry
very bad service, arrogant managers, they talk to you as if you are to blame or owe them something, I did not get what I wanted , today I wanted to open my business account in another bank
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October 2022 by John Feeney
45 mins for the teller to go through 4 people… don’t plan on coming here unless you have time to do so.
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September 2022 by Сулайман Абдрахманов
5 stars for Diego Wolman! Excellent service and very quality work!
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August 2022 by Mauricio Miranda
Great location and customer attention, Diego Wolman was my Relationship Banker and he was great, he helped me solving all my questions and get my lifeplan in order to secure future investments. Highly recommended.
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July 2022 by Ксения
Today it was my first experience with Bank of America. Diego was really helpful and patiently explained me all about cards and a bank account. Diego helped me with setting up online banking and provided instructions what I should do.Diego made this experience great. Thank you!
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July 2022 by Elchin Ahmadov (EAMotivation)
Diego helps us to create account he explain everything so patiently , he is very sincere and professional .
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July 2022 by Ron Zfadia
The best excellent service Diego it was amazing perfect all-around ..
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July 2022 by george Pitchford
Great service !! Diego Wolman was of excelent asistance !!
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June 2022 by Guillermo San Martin
Great service. Almost every employee is bilingual, and eager to help. There's also Jenny, who's there helping everyone who comes in.
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May 2022 by Dmitry Greenberg
I visited the service center in hopes to have a few questions answered regarding one of my accounts. Jenny Morales gave me a warm greeting upon my arrival and went above and beyond my expectations by handling the situation in an extremely professional and efficient manner. In just a few minutes, all the issues were resolved to my complete satisfaction. Jenny, you’re a true star and a shining example of what customer service should be! From now on, this is my banking center of choice, thanks to you.
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May 2022 by Carmen Mendoza
One of the best Bank of America I've been to.Diego is a great guy! Really helpful and nice. He was really attentive the whole time and giving the best advices and options, he was very patient the whole time, helping every step of the way.I'm very thankful to him and the manager Jenny, making everything easy and with a big smile and great attitude.
