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December 2023 by Katy Pierova
Great place ?I also love the baby grill ?
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November 2023 by Jason Uzakewicz
Thank BBQ DEPOT - Thank You TK - For helping me see the importance & Safety when it comes to Grills Parts Fire Pits - I'm all for safety. The Brass Flare is awesome- was able to use it on my for size brickman Grill - I since gave away my webder and now own a big grill Brickman -
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October 2023 by Joe M.
Highly recommend buying any BBQ equipment from The BBQ Depot. Their customer service is great. I had an issue with a purchase and it was quickly handled with and corrected at no fault of the company. I respect and admire a company standing by their products.
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September 2023 by Stephen LaMagna
I ordered my delta heat briquette tray replacements at 10am on a Monday and received them at 3pm on Tuesday. For $40 less than Delta Heat direct. You can't really say much more than 5 stars as a first impression. Will definitely use again and tell everyone to buy from here. Photo is of the new replacement trays in my grill.
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July 2023 by Theresa P.
I ordered Heat Shiels and while paying with Paypal I decided that $68 was too much to pay for 3 12" heat shields so I closed the website. I never received a confirmation number so I figured the order was not placed. I found the heat shields on a third party through the Wal Mart website for $28. Big Difference in price. 'The next day I get a message saying my order shipped. I immediately replied to message and explained that I did not get confirmation that the order was placed and to send me return instructions. They did and the instructions were so involved and detailed. "Do Not Write on the box. Attach a piece of paper with the RA # in bold print etc., etc.. The box they shipped it in was 3x as big as the package I received from the Wal Mart site resulting in a $20 expense for me to send it back. The box was way over sized for the contents. I'm out $20 for dealing with them. I will not order from this company again.
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May 2023 by Gregory L . E.
Called three times. Three people kinda rude, poor telephone skills. Decided to take business elsewhere. What happened to good customer service???
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April 2023 by Robert Ward (Tufaking)
Had a problem with shipping. They happily refunded my shipping charge. Easy website to use with good customer service.
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April 2023 by James D.
I had to tear down the bbq and counter...rebuild the counter...clean the bbq and replace the old burnt out parts.The BBQ Depot had what I needed and was very prompt....you can count on them...thank you!
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March 2023 by Louis Briganti
Watch what you buy!As it will cost you to ship back a product that you made a mistake in ordering. Better going on Amazon for the price and they offer free shipping and returns. Never again will I deal with this company
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March 2023 by Louis B.
Watch the return policy!!You will be billed for returning it and a possible restocking fee that will cost you half of what you paid to buy it. Better off going on Amazon to buy the part as they offer free shipping and returns
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December 2022 by Tamara Rojas
They always have what I need to fix my Weber and if they don’t they order it and make sure I get it timely.
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December 2022 by John H
I own a Broilmaster grill that I purchased 8 years ago. I live in Minnesota and we grill all winter long. I love this grill but it was time for a rebuild. After determining what parts were needed, I started to research. I checked multiple online BBQ parts places and The BBQ Depot had the best prices, a website that was easy to navigate (i.e. just enter the part number), and everything I needed was in stock. I placed the order and five days later the parts were at my doorstep. Packaging was very good (no damage), contents were accurate, and the instructions that came the some of the parts were great. I paid $1100 for this grill 8 years ago and just rebuilt it for about $350. I'm very pleased I found The BBQ Depot and would recommend to anyone.
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December 2022 by george hernandez
Love this place! Great friendly service and good prices! Thank you!!
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September 2022 by Dale Denham
Incredible service. They didn't have what I needed and pointed me somewhere that could help me rather than just telling me no.That is amazing service and has to reflect their commitment to customer satisfaction when they take care of a potential customer.
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September 2022 by Sarah Miller
I had a complicated purchase order and BBQ Depot did a great job navigating it with the distributor and manufacturer to make sure everything came out perfectly. I definitely recommend BBQ Depot! And make sure to ask for TK or Lizette, they were both wonderful to work with.
