Chase Bank

Most Recent Comments

• March 2025 by maggie cheung
  I love chase bank. I use chase more than 15 years, but this location chase bank should be shut down. last couple week I went around 2:30pm, no one can help me to replace my credit card, Today I went there before 5 mins closing time. they said all coworked left already, no one can help me deposit check, but what is mean closed at 5pm of business hour, deposit check only take 2 mins work. and he also don't know how to help me deposit the check. he said only one coworker can do deposit. so is mean he working here only for wait for closed to lock the door. bad bad really bad.
• October 2024 by Dexter Kraker
  Really wasnt a bad experience, employees were quick to attend to us and helped with what we needed swiftly.
• October 2024 by Edgar Pratt
  How can you call yourself a bank and not accept cash deposits.
• September 2024 by Cliff Bernsen
  Waited for longer than I care to admit to get seen by someone inside. I could have saved time by driving to my local Chase in Weston where they have more staff.
• August 2024 by Camila Luque
  15 minutes wait to deposit a check?
  Three people in the back drinking coffee but not helping customers 👎🏼
• July 2024 by Rosie Camilo
  Overall my experience with Chase is good.... However, 50% of the time that I go to this particular branch... the drive thru ATM is non functional. So, I would have to go inside... but today, even with my Chase card... the door didn't open. Super inconvenient!
• February 2024 by Piotr Rolek
  Chase is good but this location now sucks.
  
  There are no tellers but you can do a cashiers check via only 1 person thats usually occupied. The drive thru ATM is broken quite frequently.
  
  If you want anything done go to a full service branch.
• February 2024 by Miravida Votacion Lorzano
  I needed to take a few minutes to write down my positive experience with the Banker from this branch. SANTIAGO ANGULO, THANK YOU SO MUCH! I appreciate Chase so much more because of the level of customer service I have received today! It started with a call to customer service & ended with my going into this banking center and receiving such an amazing customer experience from Santiago! He’s exactly why I have always loved banking at CHASE! I will write a separate review for JESSA in customer service/collections Department. I believe she was a part of the outsourced customer support team.Santiago greeted me with such warmth and enthusiasm. I had just left a Chase branch in Pembroke Pines , 710 University Drive. There was such a long line and when I asked one of the reps sitting at a desk behind a partition, to the immediate right of the entrance, she didn’t even bother to get up. When I inquired about opening an account, she directed me to go online and make an appointment for “sometime in February.” She was polite, but I definitely felt like she could have done better & gave me “it’s Friday vibe.” I get it.Getting back to my experience with Santiago, I had googled the next closest location so it brought me to this semi-staffed branch in Cooper City & I’m so happy I decided to try another branch! After at least an hour, I’m finally on the road home with a huge smile on my face and a goal to be better with my banking. Santiago personalized my experience and made sure I was aware of all that Chase had to offer for my current needs and lifestyle, as well any future goals. I was very impressed at his knowledge and enthusiasm, most importantly, how he went the extra few miles to create the kind of experience that makes a consumer feel valued and respected ! You don’t get that when doing everything online so it was a very warm welcome back to Chase, and I’m so happy that Santiago was my Banker to make it all the more special. Good luck in all your future endeavors Santiago & I know you’ll do amazing wherever life brings you!
• February 2024 by MIRAVIDA LORZANO
  I needed to take a few minutes to write down my positive experience with the Banker from this branch. SANTIAGO ANGULO, THANK YOU SO MUCH! I appreciate Chase so much more because of the level of customer service I have received today! It started with a call to customer service & ended with my going into this banking center and receiving such an amazing customer experience from Santiago! He’s exactly why I have always loved banking at CHASE! I will write a separate review for JESSA in customer service/collections Department. I believe she was a part of the outsourced customer support team.Santiago greeted me with such warmth and enthusiasm. I had just left a Chase branch in Pembroke Pines , 710 University Drive. There was such a long line and when I asked one of the reps sitting at a desk behind a partition, to the immediate right of the entrance, she didn’t even bother to get up. When I inquired about opening an account, she directed me to go online and make an appointment for “sometime in February.” She was polite, but I definitely felt like she could have done better & gave me “it’s Friday vibe.” I get it.Getting back to my experience with Santiago, I had googled the next closest location so it brought me to this semi-staffed branch in Cooper City & I’m so happy I decided to try another branch! After at least an hour, I’m finally on the road home with a huge smile on my face and a goal to be better with my banking. Santiago personalized my experience and made sure I was aware of all that Chase had to offer for my current needs and lifestyle, as well any future goals. I was very impressed at his knowledge and enthusiasm, most importantly, how he went the extra few miles to create the kind of experience that makes a consumer feel valued and respected ! You don’t get that when doing everything online so it was a very warm welcome back to Chase, and I’m so happy that Santiago was my Banker to make it all the more special. Good luck in all your future endeavors Santiago & I know you’ll do amazing wherever life brings you!
• February 2024 by Vida L.
  I needed to take a few minutes to write down my positive experience with the Banker from this branch. SANTIAGO ANGULO, THANK YOU SO MUCH! I appreciate Chase so much more because of the level of customer service I have received today! It started with a call to customer service & ended with my going into this banking center and receiving such an amazing customer experience from Santiago! He's exactly why I have always loved banking at CHASE! I will write a separate review for JESSA in customer service/collections Department. I believe she was a part of the outsourced customer support team. Santiago greeted me with such warmth and enthusiasm. I had just left a Chase branch in Pembroke Pines , 710 University Drive. There was such a long line and when I asked one of the reps sitting at a desk behind a partition, to the immediate right of the entrance, she didn't even bother to get up. When I inquired about opening an account, she directed me to go online and make an appointment for "sometime in February." She was polite, but I definitely felt like she could have done better & gave me "it's Friday vibe." I get it. Getting back to my experience with Santiago, I had googled the next closest location so it brought me to this semi-staffed branch in Cooper City & I'm so happy I decided to try another branch! After at least an hour, I'm finally on the road home with a huge smile on my face and a goal to be better with my banking. Santiago personalized my experience and made sure I was aware of all that Chase had to offer for my current needs and lifestyle, as well any future goals. I was very impressed at his knowledge and enthusiasm, most importantly, how he went the extra few miles to create the kind of experience that makes a consumer feel valued and respected ! You don't get that when doing everything online so it was a very warm welcome back to Chase, and I'm so happy that Santiago was my Banker to make it all the more special. Good luck in all your future endeavors Santiago & I know you'll do amazing wherever life brings you!
• January 2024 by Philip
  This is the second chase bank I have been to that doesn’t have any tellers and can’t give you any type of change. I have never heard of a bank that doesn’t give money, they only have an ATM which does no good for someone who needs to get small bills and change for their business.
• January 2024 by Michael Del Toro
  Worst bank ever! Nothing works! The drive thru ATM stole my money cause that machine is garbage. And when you want to deposit inside guess what they lock the doors. CLOSE DOWN THIS BANK!!!
• December 2023 by Jason K.
  Great bank and friendly staff, but not having a teller is annoying. You have to drive to the Flamingo or University location to get in person banking help on a lot of things.
• November 2023 by Latoya G.
  ATMS are never in service. This is the worst branch I've ever been to!!! I always regret stopping here..
• September 2023 by eli s
  No tellers just an atm and advisors.