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December 2023 by c Cordero
The absolute WORST bank ever Nobody in this branch is pleasant to deal with. All angry low quality employees. They all seem miserable each and every time my husband and I attempt to do any banking transaction .However, I clearly understand why :The branch manager Justo Robles is a lazy, arrogant, mean spirited individual who certainly doesn't deserve his position.How he got his job is suspicious in itself and a real mystery. He must have some connections with some big wig at Citi.Justo Robles is nasty, lazy, mean and condescending and it is clearly evident that he detests his job since he can't stand dealing with customersThe teller Diego Di Meco is a socially inept misery as well. He is void of any personality and has zero customer service skills.He has no sense of humor, never cracks a smile and it's so obvious he hates being there as well.It seems he's trying to emulate his boss, Justo. He has certainly succeeded , that's for sure !!!The fact remains that it always starts from the top:Bad management , bad employeesIf you decide to bank here you will be mistreated, verbally abused, and patronized by insignificant, miserable people who know absolutely nothing at all about customer service. Their behavior is utterly deplorableCiti needs to clean house and get all new people in this branch or they should close down this location for sure.Robles must go and all his underlings as wellIt's a nightmare banking here for each and every customer every single timeStay away from this branch unless you enjoy being treated like dirt by miserable people*** Look at the response from someone named "FRED" who probably doesn't even work for Citi (Probably some outside contractor for Citi in some call center in the Philippines)Fred's reply states that he will let the branch know !!! Are you kidding me !!! Who the hell are you Fred ? Did you even read my review in its entirety ? You are obviously another incompetent, inept Citi affiliate.The problem IS THE BRANCH, FRED ! Let corporate know and upper management know what's going on. See if they care at all about what's going on in this horrific branch with a deplorable managerThis just goes to show how truly bad Citi has now becomeWorst bank EVER
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November 2023 by Artur A
Justo Robles , branch manager very rude and unprofessional. Reporting this to the head office. Do not do business here .
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October 2023 by STIRLING REAL ESTATE , Stirling Ambrose, Broker
Always nice and friendly tellers. I get in and out with ease.
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October 2023 by MANAGER SEA AIR
Worst customer service. To make a deposit for your company, if you don't have an account you will be treated in the worst way. Asking for private information, irrelevant information and ID to deposit monies into the account. Questioned and treat poorly. To do business for your company. If you don't have an account with them you will hate coming and if you do you will come to complain of the treatment of your employees being harassed, which doesn't help. For Deposits for a few hundred is overkill. And even then, why do business here if you cant have employees go without complaining and not wanting to come back.Don't open an account and don't do business here. To the point I look for another location to do deposit and will drive 9 miles to another branch vs walking to this one. Get your house in order Citi or close you house.
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September 2023 by Liz P.
Are they hiring African Americans in their stores? Or is it business as usual in Miami.
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July 2023 by The Arts of Flowers
Same like all banks ? ROB YOU WITH FEES ??
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May 2023 by The Perfect Present Co.
very difficult to reach on the phone and in person!if you dont have an account you cant connect by phone.i wanted to open a $3mm a/c but couldnt connect so i went somewhere else.
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December 2022 by fernando moreno jr
calling all morning and branch doesn't answer.
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August 2022 by Natasha Visniakova
worst wait times , never expect a dispute to ever go through , expect extremely long wait times . Pure trash bank
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July 2022 by Vladimir Butenko
Anastasia is very professional and helpful. Thank you.
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April 2022 by Kevin
Very kind and considerate tellers. Keep up the good work.
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March 2022 by Nad Mit
If you can get over the fact that parking is a mission, this branch is good.It’s small but tellers attend customers rather fast and friendly.Branch is clean ✅
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March 2022 by Jessica Silvers
Terrible customer service. My husband and I went in to open an account and we never got the promo we were promised and then we started getting monthly fees out of nowhere. The people that work here HATE their job and are always in a terrible mood. Do everyone a favor and just close this branch already. ANY bank is better than “chittibank”.
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March 2022 by Ben Jacobson
Angry staff. no customer service or management .
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December 2021 by Mark Mason
Went in to open a business account. They had 3 staff members doing nothing and no customers, the place was empty. I ask if I can see someone to open an account and they tell me I have to make an appointment and the earliest they can see me is in 2 days. I leave and go to chase bank - they are full of people, it’s jam packed. I ask if I can open a business account, they take me in after 30 minutes. It’s done. Bank at chase instead.
