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January 2024 by Marv P.
The best! THE best big box store The employees are great. It's a great walk down the aisles
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January 2024 by Teresa G.
Poor customer service. Greeter was an angry and very aggressive female with no customer service skills. Management had no people skills either. What an uncomfortable start of the day. Avoid the Pembroke Pines location at all costs.
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December 2023 by Juan Carlos M.
Not able to provide customer service at a store manager management level is pathetic and embarrassing.
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November 2023 by Satya G.
This review is for the optometrist Dept which is independent hence giving Costco a bad name. While setting up appointment we were told the co-pay is $10. When we queried the $100 bill we were told "imaging" is not included. Wouldn't it be nice to ask before providing a service. I am so sorry but I find our medical industry is very dishonest and always looking to nickel and dime customers for every last penny. They are eroding the trust we have built with Costco over 25years. Imagine supermarkets charging for using shopping cart, public toilet, air condition as "not included in your shopping" experience, that too after the fact. Shameful.
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November 2023 by Vasilina V.
I like the concept of Costco store and quality of the Kirkland goods, but the service in this specific store is awful! Today I was waiting for my turn in a huge line (before noon), when the salesman assistant approached me and asked to show my card. I did so, and she requested my ID. I didn't expect that and was slightly shocked. This was extremely humiliating - as f I was a criminal, or did something bad. I rejected, so she invited a manager. I asked them what's wrong? why do I have to show my ID? on what basis? I was waiting in the line, and not going to buy alcohol. so what's the point? they say - it's because there is no photo on my membership card!!! Really? So, you guys sold me a card w/o picture and now you're disciplining me?!! You really think that you're the only store in our city? and customers will trade their dignity for a piece of pizza or hot dog??? In the end, they told me to replace my card - I proceeded to the front desk. after 15 minutes of waiting for someone's attention, I left the store as I had to take care of my sick husband. Dear Costco management, humiliating customers is not the best marketing strategy. You better focus on your customer service - the lines are everywhere, internet is not working, assistants are not available etc. etc As for me, I'm not going to renewal my membership this December. Food is a basic human right, not a privilege.
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October 2023 by Shelly T.
We have been members of Costco for many years, as well as BJ'S. We tend to go to BJ'S more often. Mostly because BJ's has more to offer and is priced a bit better. They also have a deli, which is very important to us. Today I went and I wanted to put my groceries on my MasterCard, then come to find out at the register that you don't accept anything except Visa branded cards! What??? That is such a bad business practice! I also noticed that you hardly have any coupons, people go to these kinds of places to save money. I'm very disappointed..
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September 2023 by James B.
The Food Court does not answer the phone They just sit there and listen to it ring intentionally so they don't have to answer
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August 2023 by Marie M.
I've had memberships to other wholesale clubs in years past, but now that my large family is grown and my children have families of their own, I didn't feel the need to be a member of a club. Needing tires and shopping them around, I decided to join Costco and buy their tires with a 5-year road hazard warranty. As it turns out, they don't carry my tires and said they can't be ordered, so I had to go elsewhere to get my tire plugged. I was extremely disappointed and immediately considered canceling, but when I walked around the store, I found really great deals and some food items that I now love such as chicken tamales, birria & cheese pupusas, almond flour wraps/tortillas, mini-sized Naked smoothies, and a couple more. With that, I also found that the service by Alex up front, as well as from others on the floor and at checkout was great; so I'm keeping my membership.
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June 2023 by Alyona M.
Pizza station people are rude and do not follow the lines , when they give the orders . They have been rude to other costumers as well , But how come the number 850 gets earlier then 800? Or 802 ?
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May 2023 by Scot T.
3 close by to Hollywood/Miramar. Members only get Executive.plan for cash back. Best warehouse reviews.
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May 2023 by Masoom Bham
Excellent
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May 2023 by K D.
The place is busier than what I would like to see. They should have another store opened in the area to relieve the congestion.
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April 2023 by Miles E.
Rude staff. Tried to run in quick while on an errand to get a case of water for my family. My dog is service but I didn't have her vest on at the time because I wasn't planning on coming. They didn't let her in and had to keep her out. Absolute cruel morons working here. And no it doesn't say it on the sign you need them to have a vest
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March 2023 by Erwin M.
Besides the giant ketchup bottles and mayonnaise jars the great value is always welcomed. I always start with a quick chicken bake so I won't be hungry shopping.
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February 2023 by Siddiqua A.
Love shopping at my Costco in West Pembroke Pines, for all my essentials. Water, Soda, Veggies,Snacks and so much more.They pretty much, stock all my faves.But I absolutely love, when there sneakers go on sale. I get very happy about that and usually get myself atleast 3 pairs.
