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March 2024 by Kamika B.
Reflecting on a Recent Encounter--A Call for Empathy and Integrity in Pharmacy. Where's The Love? Today, I want to share a personal experience that has deeply troubled me, highlighting a decline in the professional camaraderie, empathy, and respect that should be the cornerstone of our profession as pharmacists. While traveling and staying near a CVS Pharmacy in Hollywood, Florida on North Federal Hwy, I, a fellow CVS employee and pharmacist, found myself in need of a crucial maintenance medication that I had accidentally left at home. Expecting the usual supportive environment we pride ourselves on, I reached out to this CVS location for a simple medication transfer. However, what ensued was far from the standard of care and support I anticipated. After an extensive wait on the phone, which I attributed to potential short-staffing issues, the interaction with the pharmacist was disappointingly dismissive and unhelpful. Despite attempting to explain my situation and clarify that I didn't wish to disrupt my existing prescription arrangements in California, I was met with a brusque response that lacked any semblance of understanding or willingness to assist. The situation escalated when I visited the pharmacy in person, only to be denied my medication at the last moment and advised to visit a 24-hour CVS location without any guidance or support in locating it. The pharmacist did not step in! The pharmacist himself took my call and understood the urgency. He stayed hidden and did not show his face. I could easily see that this is the culture in this pharmacy department. This experience not only caused me significant distress, indicated by a concerning spike in my heart rate, but also left me questioning the current state of our profession. This incident stands in stark contrast to the Oath of a Pharmacist we all pledge to, which emphasizes the welfare of humanity, relief of suffering, and the importance of empathy and integrity in our practice Oath of a Pharmacist. It's disheartening to witness colleagues who seem to have lost sight of these fundamental values, prioritizing task completion over genuine patient care. I am grateful to Mrs. Matthews and Dr. Keagan for their eventual assistance, embodying the professional values we hold dear. Yet, this experience compels me to ask: What has become of our profession? How can we reignite the passion for pharmacy that is rooted in compassion, empathy, and support for one another and our patients? Let this serve as a call to action for all of us in the pharmacy community. We must reflect on our practices, attitudes, and the culture within our workplaces. It's imperative that we strive to uphold the highest standards of professionalism, ensuring that empathy and integrity are not just words in our oath but principles that guide our every interaction. Today, I received my 5th message to pick up and I've been back in my home state a week. Seems they filled the script as damage control because they can tell I put it up at the 25 minute Uber drive to the 24 hour location the district leader had to send me in the middle of the night. Just do better and RTS that TRANSFER! I would call but I'd be on hold 45 minutes. FYI: Picture of my Heart Rate in bed at rest at 12 am the night in question. Do better!
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December 2023 by Brynx L.
Cashier Jessica here have poor communication and customer service skills, and with no personality. Surpised that she is also the manager without those skills.
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March 2023 by Adrian Laza
extremely long lines and the store is falling apart
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March 2023 by Jessica
This location is always the dirtiest. Always a mess. Always rude employees. Eye rolls. Sassy mouths. Like a community reach out... management should really try to clean this up to corporate standards
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November 2022 by Linda E.
This store is a perfect case of putting profits over safety. They deserve 1 star because employees are trying their best and are helpful, but the state of the store is irresponsible and unfair to them as well as the customers. You have to weave in and out of the construction's way, there are workers everywhere (to the point that you feel like you're the burden there), and to access some things you have to move the ladders or containers out to the way. This is an accident just waiting to happen. If you have a small child please do not come here. In my 13 years in South Fl I've seen several stores such as Walgreens, Aldi, CVS being remodeled and I have never seen something this unprofessional. The 3 pictures I added don't show the extent of the work being done, but can give you an idea.
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September 2022 by Marina L.
I just picked up pictures I ordered and it was such a beautiful experience. The cashier is super nice and sweet. Made my day Thank you
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May 2022 by Charlease R.
Terrible pharmacy customer service. Took 3 phone calls & 2 15 minute holds to finally get my question answered. Was told my prescription would be ready in 30 minutes & i would receive a text. After 2 hours i called & they said it had been ready. Will never return.
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April 2022 by Ceci K.
Thefts!! Paid $8.29 for cvs brand pills didnt give me a receipt. Then after 10 minutes went back to return ítem. Bougth original brand in publix cheaper than cvs brand. They give me a gift card for 2.00 less because I didnt have the ticket. What a company uh?? Thats why I like walgreens better went there because I was near.
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January 2022 by Marina K.
Super dirty store. Besides, no restrooms for customers because of covid. I really hope you guys who work there dont go to restrooms as well because of covid. I went there to buy some pills that I couldn't able to find at Walgreens and couldn't hold my pee because Im pregnant. Purchased these items and asked where is their bathroom located... "we dont have one for you because oh well covid". I went out of the store crying bc how bad I wanted to go to bathroom. Went to Walgreens close by and their bathrooms are opened... shame on you guys! I wish all your employees were never use s bathroom during their shift because of covid...
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January 2022 by Bill M.
Pharmacy is terrible. Long lines, long wait times and staff that doesn't care. They managed to get my prescription filled with the correct medicine but shorted the number of pills. Bad experience and a waste of 1-1/2 hours - thanks. Walgreens has never looked so good!
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November 2020 by Daniel W.
Rude staff, long wait times. How can a pharmacy hire this incompetent workers?!! The interior of the store is also very dirty. Don't go
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August 2020 by Brenda M.
Tbh it's a very nice little store to get medication, the location is in a creepy neighborhood but it's a good store to but medication and other things like toys and food. Shop here if u please...
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December 2019 by Diana D.
Has got to be the worst pharmacy I have ever been to! I submitted a refill on WEDNESDAY and whenever I came in to pick it up they kept telling me to come back the next day (for various reasons). Finally, I come in on SATURDAY they tell me they haven't filled it, and that I have to wait. After waiting for 30 minutes, I left. I was going out of town and even if I wasnt, who has 30 minutes to just sit and wait for something you were supposed to have had 4 days ago??? I put in a transfer to a different pharmacy on Saturday. It's Sunday night they have not put a transfer yet and I cannot do it online because it says "In Progress" AND "out of stock". HIRE MORE STAFF who can handle prescriptions and customers. Of course if you have two people do 10 different jobs, everything is gonna go sideways.
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December 2018 by S. Leigh G.
Needed to make a fairly large purchase the other day and couldn't get anyone to unlock secured items because they were more worried about their pizza delivery. Additionally two isles were completely blocked with bins for stocking, making it impossible to get to items in the shelf. Frustrated, I left my basket at the checkout and left. Walgreens here I come.
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April 2018 by Mack E.
Extermely rude pharmacy help. The manager Janice was wonderfuil but they fired her. Never once a thank you or your welcome. The hours for the pharmacy are very inconvenient. They dont open on the weekend until 10AM and close at 6PM. The people here never smile. It is depressing to go here. Go to any other CVS
