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April 2025 by Lucy Wong
Maybe this location is okay for your usual shopping, but DO NOT have orders delivered here (they would probably prefer this anyway). They are unreliable, no communication and ultimately you will just be wasting your time.
On 03/12/25, I ordered a case of the B Pure spray hand sanitizers ahead of the 05/05 teacher appreciation week. On 03/20 I get an email at 12pm that my order is ready for pickup. Not only did they tell me to come back after 3pm b/c they just got the shipment and didn't have all the boxes open, but they didn't have it at 3pm either.
One person took my phone number down, but after that no one ever called nor left a message. They also never pick up their phone. Even corporate DT couldn't reach them despite calls and emails. I suspect they either accidentally put my order on the shelf, lost or well, stole the sanitizers for themselves.
I called corporate 5-6x before finalizing a refund on 04/10. No one could get a hold of the store. The time I was able to speak to anyone they told me to wait for the next truck on Saturday or the next truck and then the next. The run around. Why couldn't they just admit that they either lost or stole it? Be real.
I could have ordered another case instead of scared I'd end up with 48 of them (the store can easily resell this popular item). So by 04/10 not only was the item sold out online the rep from corporate said they're not getting anymore until likely the end of the month. That doesn't really ensure I'd receive anything before 05/05 despite ordering as early as 03/12 and receiving NO UPDATE.
Not to mention they told me on a Friday that the manager is out until Monday. She can give you an answer then. Why? I've heard that excuse before. So I can continue wasting my time while you have no answer and cannot even call me to update me? THIS LOCATION SUCKS. YOUR MANAGER AND COMMUNCIATION ALSO SUCK. THANK YOU FOR NOTHING.
If you want excellent customer service go to the Dollar Tree on St Rd 7 and Pembroke Rd in Pembroke West Park. Their manager, Camille, is amazing and told me about all the procedures the manager could have did. Heck, Hiatus DT could have just called once and said they don't have it, reorder and I'll call if we somehow receive it, etc. Nope, nothing. Customer service -1 out of 5.
Edit: Horrible customer service for an online order. It's been over 2 weeks and my item is either lost or stolen yet no one wants to update me or give me a refund. No one answers the phone and I've called corporate 4x already. Nothing. Total waste of time, gas and brain cells.
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April 2025 by Yari M
Excellent variety but lack of cashiers makes for long waiting
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March 2025 by Christa Bennett
If you’re in need of boxes for shipping something, can’t beat $1.25! Typically I just run into this store for inexpensive gift bags or travel items, never had an issue but stock seems to run low in certain areas of the store.
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May 2024 by Fior Rodriguez
Very good experience
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November 2023 by Lui P.
Went here today and it's no longer Dollar Tree. They had items at $3 and $5. This is now a Family Dollar soon to be over priced and dirty. I won't be coming back.
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August 2023 by LLasnay dlc
Very organized
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June 2023 by Elvira C.
Good and affordable seasonal items. Always seem to find something either for my home or office. Love the selection and staff is helpful in locating items in need.
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June 2023 by DIANA NAVARRO
Needs to be cleaned up and refilled. Very low in many items.
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February 2023 by Milagros Linares
It's my first time to this store. And I like that it is clean and super organized. other stores are terrifying to enter
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January 2023 by Florencia Banos
Easy parking. Clean and organized.
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November 2022 by Maumabear “Maumabear”
Nice store. Friendly staff. Didn't have what I was looking for, but that happens. I still picked up a few goodies and although it's really not a Dollar Tree, the prices are good.I'd recommend it.
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November 2022 by Saida P.
Today is thanksgiving and my birthday. My sister passed away and it's her birthday too. I had two 24 inch balloons I needed to inflate so that my family can write sweet messages to her and send them off into the sky. I didn't buy the balloons there but it was the only place open to do this for me. I asked the manager if he can inflate them, after letting him know why I needed them and he said no. I even offered to buy balloons there and asked as a favor to blow these two balloons for me. HE DIDN'T WANT TO DO IT. OUT OF KINDNESS IT WOULDN'T HURT YOU TO BE NICE!!!! I begged him and he still said no! I'll never come back here again. This was for a memorial for my dead sister. YOU COULD'VE HAD A HEART MEANAGER!!!
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September 2022 by Siggy E
Fantastic deals on Halloween decorations! Lots of stock right now, shop early for best selections. Bought faux florals w skeletons & “eyeballs” for outdoor Halloween pots by my front door. (They even had gaudy light-up roses, yes please!) And, also purchased ribbon that I tie on various decor items each year & picked up glittering spiders, too. They will look great at the entry. I’m serious about this holiday & a lot of the kids Trick or Treating in the neighborhood generally stick their heads in the door and get super excited about how festive the house is. ? (Love seeing their faces light up & their costumes.) I’m cutting myself off now - got a 6ft “Fire Breathing Dragon” that didn’t make it out last year… no more!??? Oh, the balloons here are also super affordable! About 75% less than traditional party stores, had an 18th to celebrate today!!…At $1.25 per item, this is a lot of “bang for the buck.”
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September 2022 by Susan Coombs
Fantastic deals on Halloween decorations! Lots of stock right now, shop early for best selections. Bought faux florals w skeletons & “eyeballs” for outdoor Halloween pots by my front door. (They even had gaudy light-up roses, yes please!) And, also purchased ribbon that I tie on various decor items each year & picked up glittering spiders, too. They will look great at the entry. I’m serious about this holiday & a lot of the kids Trick or Treating in the neighborhood generally stick their heads in the door and get super excited about how festive the house is. ? (Love seeing their faces light up & their costumes.) I’m cutting myself off now - got a 6ft “Fire Breathing Dragon” that didn’t make it out last year… no more!??? Oh, the balloons here are also super affordable! About 75% less than traditional party stores, had an 18th to celebrate today!!…At $1.25 per item, this is a lot of “bang for the buck.”
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September 2022 by Olga Moran
Well organized easy to find what you're looking for.
