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November 2023 by Dian G
Yesterday I met with Amy regarding renting storage space at Extra Space Storage. She was a pleasure. Not only did she explains things well with no double talk (not easy to find in space rental), but gave us a tour of the facility. The facility and our storage space was very clean and well lighted. All in all a very pleasant experience. I would highly recommend Extra Space Storage.
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November 2023 by iris blanco
Rico was very good handling all my requests. I have been a customer for some years now and he is the best manager!Thank you for working with me, always meeting my needs. I truly appreciate you !Iris Garcia Blanco
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November 2023 by Nia piedra
Extra Space Storage has truly become my top choice! I've never come across a storage facility so impeccably clean and organized. I want to express my sincere appreciation to the incredible storage team, Rico and Amy, for their dedication in helping me out.Rico and Amy, your hard work doesn't go unnoticed, and I'm so grateful for your exceptional service. Thank you for not only being incredibly efficient but also providing outstanding customer service with such speed. You've made my experience here truly outstanding.
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November 2023 by Diana Cardenas
This Extra Space location is the best! The building and the units are in great condition. It feels safe and well maintained. I have a unit rented for years and they always give me the best rate possible. If you happen to be helped by Rico at the front desk you will have the best customer service ever! He is kind, very helpful and friendly and he will make sure you have all the information needed.
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November 2023 by Gary Thornhill
This is a very convenient location and great facility. Very clean, great lighting, ample space (high ceilings), and carts to use for loading and unloading. There is no cover though so when loading or unloading you'll get the rain or sun. Amy was fantastic and extremely helpful. She took good care of me and provided great assistance so that I got exactly what I needed. Amy is friendly, kind, helpful and brings a breath of fresh air. This location requires a cylinder lock, so you can buy your own or purchase one from them for $19.99. Also be sure to check out the 1 month free deal, it's only $30. That definitely helped me out in my transition to moving into an apartment.
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September 2023 by Ignacio Ruiz
Thank you Amy you made it so pleasant to rent from you guys. The place is nice and clean and well-kept. I really appreciate you Amy thank you again.
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September 2023 by Vel
At the Hollywood, FL location, there's a guy named Rico. He made it so easy. The guys professional, knowledgeable of the area & friendly.We came across an issue with the Unit I chose & he helped come to a great compromise. He totally made this a great experience. I highly recommend Extra Storage.
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August 2023 by Doug Hillen
I have used several different storage facilities in Florida and Colorado. I highly recommend this location above all others. The property is clean, secure, and is easy to access with a large vehicle or trailer.I reserved my unit online and the process was relatively seamless. When I did need some help, the onsite customer service was easy to contact and very professional.
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August 2023 by Eleejah Bush
Very much satisfied with my experience at this location. The facility was immaculate and the move-in process was super convenient. Amy was excellent! She was very helpful and knowledgeable about the storage units and pricing. Great customer service at this location. Love my new unit! Highly recommend.
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August 2023 by I T
This Extra Space storage is my favorite now!Never seen so clean and organized storage before!I'm very appreciate to the storage team Rico and Amy for hardworking to keep the facility very clean and well organized.Thank you so much Rico and Amy for a help, so great and fast customer service also!I hope that your supervisor admits your good job and you guys will get a raise ?Good luck to you guys and thanks again for a really great job!
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August 2023 by Jeffrey Aranda
This storage space is by far the best and probably the most efficient. Now, what made this experience amazing and made the experience come above my expectations is Rico and the staff. He and his team go above and beyond to ensure the great customer experience, shout out to Rico I will come here and only here moving forward. Thank you for your very attentive customer service.
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August 2023 by Angelia Brown
Rico is such a special individual. Although my unit is in another location, I make my payments at this facility. I’m a senior citizen and I’m pleased with Rico’s kindness, caring personality and professionalism not only with me but every customer that I see when I come to the store. Rico is a wonderful employee exhibiting awesome customer service and definitely an asset to your company. I met Emmy and was pleased with her pleasant attitude.
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August 2023 by Isaiah Figuereo
Completely easy to do business with, Rico has amazing customer service skilled. I called to settle some questions that I had, Rico made it so easy for me the call lasted only 2 minutes and I was completely satisfied with my interaction. I will be using Extra Space Storage in the future 100%
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July 2023 by Jeff C
No signage to show where the office elevator or numbered units. No signage to say where your locker is other than on the units so you walk LONG hallways to find yours in the other hallway. Ordered a 10x10 with 2 doors it turned out to be 2 5x10. What if I needed the 10 foot and wider than 5 foot. Say climate control but not on the 3rd floor no AC other than what comes from below. All ducts sealed over. It is nice and clean.
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July 2023 by Gabriella Souzima
This was the best customer service experience I have ever received dealing with storage. Thank you so much Rico for providing a welcoming atmosphere and excellent energy. Will be back soon!
