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February 2024 by Joseph F.
Completely misdiagnosed my car. Told them clicking sound coming from front axle. Which is a typical cv axle replacement. They said the acle fine. Said humming sound coming from the same front left axle. They said it's because my rear tires are low on tread. Wrong again. Only come here if you need tire replacement nothing else. Place is run by idiots and there mechanics obviously don't know wtf they are doing.
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January 2024 by Steffi Wallace
Kept me up to the minute with progress
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January 2024 by Daijanay Rolle
Very friendly and knowledgeable staff. Cleanness, fast, efficient.
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January 2024 by Ezzi F.
Not great, I came in because i was having tire rebalancing issues, they did not fix the problem at all and I had to wait for over 1 hour for basically nothing.
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December 2023 by Melissa A.
I went there for the first time ever and the man who helped out my mom and me Yazzer was amazing, great customer service and made us feel comfortable on everything we needed for the car, great experience and awesome employee firestone has on Yazzer
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November 2023 by Magin P.
I've frequently used this auto shop, bringing in both my cars and those of my friends and family - a total of six different vehicles. My choice was mainly due to its convenient location right across the street from my residence, rather than the customer service. On a recent visit, I purchased four new tires for my car. Since I was in a hurry, I didn't check the work thoroughly and later discovered that only three new tires had been installed. When I returned a few days later to address this, expecting a simple resolution, I was met with accusations and rudeness. The staff insisted all four tires had been replaced and implied that I was attempting to deceive them. After a tough discussion, they did change the last tire, but continued to imply that they had done things correctly the first time. This experience was particularly disheartening, especially since just two weeks earlier, I had a pleasant visit with my mother for similar service. Regrettably, this incident has led them to lose my business, all over 1 tire. I rather drive further for a place that appreciates my business and has a friendlier staff.
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September 2023 by Lourdes R
I came to check my brakes as soon as the store opened at (7:10am) on Thursday, I asked the manager who greeted me how long it would take to have my vehicle ready with the brakes changed, the manager told me 4 hours. I informed him that I had a doctor's appointment at 2pm, he told me he would be ready at 12:30pm. It's 2pm, I missed my appointment and my vehicle doesn't even have the wheels on yet. There is no worse place than the one WHERE THEY LIE AND DECEIVE THE CUSTOMER, I could have gone somewhere else instead of falling for this lie. A bitter "blonde" who also offers the worst customer service, rude and quarrelsome is in the store, the WORST customer service I have ever received. I hope to speak with Mr. Shawn to let him know everything that happened. DO NOT COME HERE. 2pm and NOT EVEN CLOSE to finish
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September 2023 by Monica Martinez
Terrible first experience, paid online for tires. Requested an appointment, day of the appointment get to the place and was told they don’t have the tires nor can help me until Monday, called customer service was no help whatsoever either, now I have to wait for a call from the area manager to start the process for a refund.Service: Tires
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September 2023 by Sheyla Azucey
If I could give no stars I would. The worst customer service I’ve experienced. Luis, is rude and disrespectful. The manager Shawn did nothing to reprimand his employee whom kept arguing with the customer. I will not be recommending anyone to this particular shop. I hope corporate sees this review and does something about its employees. ??Service: Oil change
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September 2023 by Veronica Hope
I've been taking vehicles here for over 10 years and Mike has always taken great care of me along with everyone else in the shop. Great customer service, attentive, honest, and they get me in and out as quickly as physically possible. I drive 40 minutes out of my way to go here compared to anywhere else. That speaks volumes. ?Services: Electrical repair
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September 2023 by Cecile Denoue
I have used this place a hand full of times, and everytime it's something else. This time I made an appointment days in advance and they couldn't honor it. I was told I was going g to have to wait at least an hour. What was the point. BTW I have their lifetime package. Will be going to another location.Services: Wheel alignment
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July 2023 by Brittany P.
Traveling health professional in the area and stopped in last minute due to a screw being in my tire. I had to wait about 2 hours for the patch, but the lady in the front was honest about and even apologetic about my wait time and so kind to me! 100% will be back here if I'm in the area again!
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July 2023 by Daniella M
Great customer from the teller inside to the young man who put air in my tire. He gave me a quick assessment on my tires which I so appreciate. Thanks Again !
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July 2023 by Yuriy Kelmy
Dear Firestone Complete Auto Care Visitors.I have never seen a worse auto service, Diane Lion, who works as an administrator in America’s largest auto service retailer, threatens the visitor with violence, screams and swears at everyone.Already called FireStone Corporation and opened a case against Diane Lion. I expect status, I hope she will be kicked out, because people like her spoil the world name of the company FireStone Corporation.She also specifically curses in Spanish so that a visitor who does not understand this language cannot answer her. It got to the point where she started yelling at me and threatening me with physical violence. At the same time, her manager just stood by and did nothing, and when he found out that I was calling complain department, he even refused to give me the full address of the establishment.I hope that the company will take action, as the threats and behavior of Firestone Complete Auto Care employees can lead to a complete loss of customers.Service: Oil change
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July 2023 by Jeanne D.
Kind of busy this time of day. Had to wait about an hr and a half for them to check to make sure no nails or anything causing tires to lose pressure!
