March 2023 by Tatiana Rod
Never hire this company and their trainers or nutritionists are a scam.We excitedly hired this company that we found online through the reviews. They came to our house and sold us personal training. They would come home for weekends early in the morning. My husband and I paid 2000 dollars in cash for 50 sessions and a supposed diet advice. the first weekend arrived and the problems began with one of his trainers Jennifer who has never had time early in the morning for us during the weekend to come train us at home as we agreed at the time we contracted them. We have to trained in a space in Cooper City shooing center, a super reduced space that they have rented. As always, it was difficult to close the hours with Jennifer for Fridays, Saturdays and Sundays, we opted to take group classes that are at 8:30 am or 9:30 am since she intended to train us at 10:30 and 11:00 am, which it was not what we contracted with them.They also promise that with their app we will be able to know the training days and the ones you have left over, which is lies because they discount the classes on days that do not correspond and several classes on the same day which we cannot have control of the exact days what do we train. So I have to write them in my agenda to be able to tracked so the app is a fraud.After a month we received a box from Wallmart with an identical diet for my husband and me but with more calories for him. a few probiotics, a cleanser and protein powder. Literally we buy better products in whole food than what they Sent us another scam.They never gave us advice, they did not ask again if the products worked or not or weigh or measure us again because so all that they told us was a fraud. we called several times and they never wanted to help always said they were busy or just not taking calls.When we turned exactly one month from the day we paid, they discounted another $2,000 for 50 more sessions when they previously told us that we had to say before session 14 that we wanted to continue and in that moment they will charged more sessions or not, but they simply charged in our card without authorization. We claimed and we got our money back several weeks later. Thank God. The trainer canceled our sessions every time she wants at very short notice even the same day 10 minutes before. Each time telling us personal problems to cancel.We understood that since we accepted it without complaining and we didn't just train. During the 50 sessions we canceled 4 times, 2 with 24 hours in advance and 2 with short notice, always being group sessions so that it is not necessary to reserve a personal time because the trainer already had the agreed class with the rest of the people. they only returned one class for me and my husband. They simply kept 6 sessions, 3 mine and 3 my husband's.This week we agreed to a training session and the day we arrived they had closed the space where he trained us and intended to train us in the parking lot of the shopping center with a lot of heat and sun with a step and a mat. We didn't do the class and yet he discounted it. In other words, today he tells us that we have finished the sessions and that we had to pay again if we wanted to train again.They have simply kept 4 of my sessions and 4 of my husband's for the face. This trainer is always stressed, she yells all the time and doesn't give peace of mind in the sessions, plus she lied to us when we explained to her that they were deducting sessions for no reason and she said that she would fix them, which never happened. In addition, the times that we have complained, she has gone into a rage yelling and sending very rude messages. Please don't be scammed by these people. They are a mess, they are not professionals, they only care about your money. Do not fall into this scam trap. Worst experience ever
