Metro by T-Mobile, located at 2 Oakwood Blvd Ste 160, offers a variety of prepaid plans and 5G phones from top brands like Apple, Samsung, and OnePlus. Many customers have praised the friendly and helpful staff, particularly highlighting Elaine and Emily for their exceptional service. Elaine has been noted for her dedication in resolving issues, going above and beyond to ensure customers leave satisfied, even helping with phone availability across stores. Emily has also received accolades for her patience and attention to detail when assisting with phone accessories, demonstrating a strong commitment to customer care. However, some customers have expressed dissatisfaction with their experiences, particularly regarding defective products and challenges with returns or refunds. This has led to frustration for some, emphasizing the need for caution when purchasing. Overall, while the store has received positive feedback for its customer service and knowledgeable staff, there are mixed reviews about product quality and service reliability. Potential customers are encouraged to visit the store for their prepaid needs while being mindful of past issues. For further assistance, customers can call (954) 763-6363 or visit the store.
Great place and employee Emily is awesome helped with an activation with no problems. Definitely will get my phones there from now on
December 2024
Elaine was very helpful while also being friendly and professional. I updated my pin but my phone was giving me problems; I explained to Elaine and she played with it and now everything works wonderfully. I would go back to this location because of Elaine.
July 2024
Thank Elaine for helping me to presume my issues to get my other device you the best I will recommend you to all my friends .great location
