Metro by T-Mobile, located at 2 Oakwood Blvd Ste 160, offers a variety of prepaid plans and 5G phones from top brands like Apple, Samsung, and OnePlus. Many customers have praised the friendly and helpful staff, particularly highlighting Elaine and Emily for their exceptional service. Elaine has been noted for her dedication in resolving issues, going above and beyond to ensure customers leave satisfied, even helping with phone availability across stores. Emily has also received accolades for her patience and attention to detail when assisting with phone accessories, demonstrating a strong commitment to customer care. However, some customers have expressed dissatisfaction with their experiences, particularly regarding defective products and challenges with returns or refunds. This has led to frustration for some, emphasizing the need for caution when purchasing. Overall, while the store has received positive feedback for its customer service and knowledgeable staff, there are mixed reviews about product quality and service reliability. Potential customers are encouraged to visit the store for their prepaid needs while being mindful of past issues. For further assistance, customers can call (954) 763-6363 or visit the store.
Good store. Dealt with a most helpful sales/customer service person Emily. She was very pleasant and knowledgable. I will come to this store again. Thanks Emily
December 2025
Emily did a great job at this location. Very helpful! We complained about the vagrants coming in store but Emily did a great job. Ask for Emily when you go there!
November 2025
Emily and Henry were super My phone would not receive calls they fixed it they just replaced the in card. Instead of trying to sell me a new phone You all made my day Thank you have a happy holiday
