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June 2022 by Ramón Peralta Martínez
Don’t purchase this service. Absolutely unprofessional
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June 2022 by Facundo Sanucci
The worst service of my life
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June 2022 by Thomas Segovia
Unprofesional. Not recommended
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March 2022 by K Orlando Grant
Relocated from Hollywood FL to Orlando and decided to rent from Penske and not from Uhaul. Made reservations few weeks in advance. Was assured by the representative during my reservation that if i place a credit card on file i will be guaranteed a truck. This was very important and Penske let me down. I called the day before just to make sure I will have a truck. It wasn’t until I reached the Penske rental desk to be informed that no Trucks available. The clerk told me to call Penske and when I did they were no help long hold just to be transferred to one representative to another. The representatives were very rude and did not care about my situation. All of them had an oh well type of Attitude. Ask to speak with a Supervisor only to be transferred to another representative. The only truck they tried to offer me was a 10 ft Van. I can’t imagine in a 50 miles radius Penske not having a 16ft or above truck available. This left me shambling to find a truck. Which after calling a few U-Haul locations i did. Never will I do business with this company.
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February 2022 by Daniella Bagdadi
Let me down on my wedding day. Reserved a truck and was called the day of and told they didn't have a truck and I had to take a van. Not everything could fit in the van, items had to be split up and left behind resulting in more chaos during wedding setup and breakdown and not being able to have all my decor there. What a disappointment. I expect reservations to be kept, not to find out hours before that they don't have it, especially on such an important day. The actual van I ended up with ran fine, but was inadequate for my needs.
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May 2021 by Lou L.
Horrendous! Horrendous! Horrendous! Why, you ask? We had an 8:30 a.m. truck and car carrier rental reservation. It is now 1:01 p.m. and we still have not seen our car carrier. The 2-wheeler was not available so we had to purchase one. To add insult to injury, the customer service representative, who shall remain nameless, initially said in response to our displeasure, " We have many trucks and rentals, coming and going and others with issues too", indicating that PENSKE is unable to handle their business responsibly or consistently. NEVER, NEVER, NEVER use this company unless you want to waste valuable time, energy, and patience on an extremely unprofessional company. To their credit, JoAnn, Jose, and Glen, Home Depot staff, working the PENSKE desk were superb, kind, and as helpful as anyone possibly could be in a situation such as this. Guess what? The car carrier still isn't here!
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February 2021 by Debra Sanders
Great service
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August 2020 by Romulo Chavez
Nice staff and good selection
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August 2020 by Agustin Gonzalez
(Translated by Google) Well good attention and fast delivery.(Original)Pues buena atencion y entrega rapida .
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March 2019 by Carlos Mendoza
🚛🚛
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August 2018 by Troy Giorgio
Ft Laiderdale location- Great Prices !
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August 2018 by Tomas Hernandez
(Translated by Google) Very good place
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May 2018 by Chino MartineZ
It's located in the Home Depot so it's not too big but the service was great!
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May 2018 by Rick Sawicki
Better than enterprise
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May 2018 by Isaac Armenta
Great staff
