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January 2023 by Sherman Milton III, REALTOR
Location is trash! Don’t waste your time- only reason I’m here is to return my truck. The associate working is great and asked us to be patient but this process is horrible.At this moment I’ve been waiting in line for 40 minutes.Save yourself the headache and use a different location or a different company all together.
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July 2022 by Chris J.
Had a reservation for a 16' truck in Fr. Lauderdale, FL. I made the reservation, the. flew from Dallas, TX to Ft. Lauderdale, spent the night in a hotel, woke up and called Andrew @ Penske (7:32a) to double check that I indeed had a truck. Andrew stated, that yes the truck was there and there was no problem. I got to Home depot and spoke to Holly in tool rental who told me they had already rented my truck to somebody else. I thrn tried muliple times to call Penske (954)457-0020 and was put on an indefinite hold for over 15 minutes. I used another phone to call Penske on anothet line after multiple atrempts, I got Dave (penske) and he told that there was a 16' truck at the location in which I was standing. I told Holly at Home Depot this and she said they only have one Penske truck left and but it was a 26' truck instead of a 16'. I asked Holly and Dave both if I could just have the 26' truck for the price of the 16' and I could be on my way to meet mymoving crew I had hired to meet me in St. Petersburg at 3pm. Dave stated no I could not have that truck because it reserved already. i told Dave, right like I had a reservation??? Now I have flown from DFW to Ft. Lauderdale, wasted money on movers that was non-refundable. Penske has cost me over $1800 for wife and I to fly here and have a false reservation. DO NOT EVER USE PENSKE TRUCK RENTAL IF YOU NEED A RELIABLE TRUCK RENTAL COMPANY BECAUSE THEY ARE ANYTHING BUT THAT! I have to be back at work Thursday in Texas, so this was a complete and total waste of time and money. UPDATE: After Dave told me I must leave and go to another Penske facility 15 miles away to get another 16' truck, I found out from the facility manager there, that they had roughly 6-7 more customers that had reservations and they didn't have enough trucks for any of those people. I guess he felt sorry for me and let me have a truck. Dave (Penske) told me he would give me a $150 discount for my troubles. I looked at my updated invoice and I only got $100.00. So, not only disorganized but dishonest. Take your money to Budget Rental Trucks. Much, much better experience.
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December 2021 by Timofey Kreyndlin
Awesome service. Slightly more expensive than UHAUL, but trucks are clean and well maintained.Thank you
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July 2020 by Marilyn Pereyra
Customer Service Sucks!! As well the attendant!! They lie on the Inspection and the dont give you back the deposit
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December 2019 by Ann Price
Paid a huge amount for one way service
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August 2018 by Jorge Sepulveda
,,,,,,x
