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November 2023 by Leeanna Weikel
Miguel was amazing he went above and beyond. I will always shop here and nowhere else. Animals are well taken care of and customer service is very professional
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November 2023 by DIAMOND FEM
Didn't get what I wanted here. The employees led me in the right direction though. Love the pet beach setup. Thought it was pretty cool
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October 2023 by anil budha
i have been going to this location for a full year now spending about $200 month on treats for my dogs. Today I had the worst experience someone could have at a store. I went into the store to give my dogs a bath. After the bath, we normally walk over to the dog treat section where i then would buy treats for my dogs. Today, some genius decided to put a display with Kittens right next to the dog treats. Obviously my dogs went over to check it out.. They did not bark, they just walked over and sniffed. All of a sudden one of the employees comes running out from behind the counter accusing me of purposely sending my dogs to the kittens. After a heated exchange, I started walking out of the store. This employee must have been following me when i walked out.. and as soon as I got outside, he punches me in the back of the head. I will NEVER go back there again!!!! and I am pressing charges on that employee.
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August 2023 by Rafael Montesano
Friendly staff, we use the self bath for our dog with a very reasonable price.
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August 2023 by Cheryl Simpson
When for a Betta fish , they sell 3 different kinds at different outs , for me a 5.99 fish will do . Every other. Pet store they are 10.99 and up .Crazy even the price of a fish has gone way up .Thank you ,Pet Supermarket
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July 2023 by Monica Alvarado
The Manager Destiny was super helpful and went above her title for me. Her heart is amazing I hope this company appreciate her. I came in with a stray and she help me to get exactly what I need for my little kitten. Thank you Destiny.
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June 2023 by Mary F.
Today (Incident Occured on Monday 5/22/23 @ 2:05pm ), I went inside this pet supermarket after about 2 months, and I was told by the manager Tye Smith that I couldn’t shop there since I made a remark 2 months ago that I disliked him to another store associate. I used to work next door so I used to buy a lot of stuff for my pets, and would visit the animals in the store since I felt they were neglected. I have even gotten my friends to adopt animals from there. He would often tell me they didn’t have keys for the animal cages or didn’t have items I needed. Hence, my opinion of him wasn’t great. All I said was that I didn’t like him. Now two months later I enter, and he is confronting me to leave and tells me he has my name written down. I was looking at the animals but hadn’t asked of anything since I already saw him there. When he approached me, my response was: “Isn’t this a corporate store?” to which he said: “Yes, and you can call corporate if you’d like”. I asked for his name and the corporate number, several times and he gave me neither. Told me to look it up. He had removed his ID before approaching me, but it was easy to find the information. Due to my opinion, I have been banned and threatened to be called a trespasser. I politely left the scene, since he was threatening to call the cops when I was only asking for the number. There was no yelling or anything, just a request for the number and his name. He acts like he owns the store when he doesn’t. This guy is on a power trip. He has banned other people before. I said: “This is how you treat your customer”, and he said: “I’m not a customer”. I can pull up my bank statement for the past two years and I have been buying several things there all the time since I have cats and birds. Hope he is taken off his high horse.
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May 2023 by Maumabear “Maumabear”
Staff was friendly, personable and knowledgeable about the things I was looking for for my kitten and dog. I did not feel rushed in any way. I would highly recommend this place and in fact I will be going there tomorrow again to look for some different things for the kitten. She just has to have new stuff all the time and thank goodness they do.
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May 2023 by Leticia Ocasio
Went there for the first time it's amazing. I like it because it's close to me I dont have to go all the way to Aventura and deal with the traffic. The employees are very nice even when your looking for something and can't find it they help you with a smile thank you very much. I will let my kids know were to go because they all have dogs and cats love the place ❤
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May 2023 by Michael Castillo
Fish tanks are waaaay over populated here and are infested with ICH!!! Don’t buy ANY fish here unless you want to infect your entire tank with DISEASE!
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April 2023 by Shar Thompson
Great place to shop for my dog, Sir Lapsley. He is a big fellow but there is comfort in taking him to the store.They are at a convenient location and are always stocked with a variety of pet needs. Not to mention special dietary supplies.The customer service is great. The store is clean and nicely stacked. ?
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March 2023 by dino petrou
Went in to purchase a refill for my dog. Everyone was friendly and courteous. An employee came over and asked if I needed help and kindly escorted me to the correct location for what I was looking for. There was no line and no waiting. Everything was quick and easy. The store was clean and well stocked. ?
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March 2023 by Ada Mann
It is always a wonderful experience. I'm a frequent customer. I always receive great custome service. Thank you.
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February 2023 by Henry Barrientos
What is up, Googlers!!! I wanted to tell you guys about this pet store. I have officially found my dog's pet store for all his needs!. I really want to talk about a few things 1st I want to talk about the customer service They have some really good people in the store working welcoming customer There was this girl that was helping me I had to ask her about the grooming and how does it work? She guided me through it told me the price and different packages that I can buy so after that I want to go groom my dog I have to say I really like the way they have it set up It looks like you can only wash 2 big dogs and 1 small 1 in the middle if I'm mistaken but any dog owner knows you definitely don't wanna let too many dogs inside in one small spot at a time and want to make sure youre dog is friendly before meeting or being close, I think they realize that and know that and play it safe really interesting really smart business. I highly recommend that if you need anything for your pets, you come to this store. I'm officially sold on it. This is where I will shop from now for Max.. He really liked it here.
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February 2023 by Wendy Johnson
My granddaughter for her school project had to create an Eco Column Chamber. After checking several places it was there we purchased an aquatic plant to complete the project. The staff were very friendly, made several suggestions. We were very impressed and satisfied with the service.