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December 2023 by Brittany
I am honestly upset , on 11/26/2023 I was at Annapolis Westfield mall . I was seriously in a rush . I was aggressively, unprofessionally approached by bell. I mentioned to her that I was in a rushed and she forced me over to see what she was advertising which was a flatiron . She asked me how often I put heat in my hair . I told her rarely because I don’t want my hair processed and develop heat damage. And again I try to leave but she still insisted to hostage me to see what she was advertising.She then grabbed my hair without my permission and says I have heat damage. First off I don’t have heat damage , second I have a mother who is a licensed cosmetologist for over 15 years who teaches me about hair . She highly offended me not every black person hair is heat damaged. And with the heat I felt from that flat iron I hope I don’t end up getting it . My hair is healthy , she even commented I bet you your flatiron doesn’t do that . Instead of an insulting way to speak why not ask what is the features of your flatiron. Her customer service is awful . And before you put a flatiron to somebody hair ask them their hair type to determine what appropriate temperature to use . And I actually seen this flatiron before and was looking into to buy it . But after the experience I had absolutely not ! I don’t know what the other young lady name was but witnessing you aggressively and forcefully greeting two mature black women saying hey girls is entirely disrespectful . I need somebody from this company to contact me to discuss this more URGENTLY because this need to be corrected!
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November 2023 by Sunny The sandwing
Before you let the bad reviews get to you, those are regional and based on seller and not products. The mall I went at, I was asked permission to get my hair done, was not pressured to, given amazing deal and was even shown the products I was being sold right out of the box! Same products as the demo and same materials! This was at the Lakeland Square mall. 10/10
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November 2023 by Monica DeFosse
This company is a complete scam. Their product was being sold under another brand and customer service has never replied to communication. I was manipulated by the sales people to purchase the product and five minutes later when I returned they told me it wasn’t their choice and it wasn’t the brand they said they worked for so I had to take it up with this unresponsive company. Oh and the manager refused to give me her name and my numerous requests to get a refund has been shot down because even though “Royale’s” WHICH SOLD IT TO ME OWN WEBSITE says they accept returned and will refund apparently they can’t accept returns from this brand because it’s “ not their brand”. I’m infuriated
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September 2023 by Andrea Sahi
Wasn't expecting such an amazing experience. Went to the Dufferin Mall in Toronto and was introduced to this product by Ron who was so patient and friendly. Gave me a super deal and got a lifetime warranty. Thank you. ?
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August 2023 by Valentina Arrighetti
I bought pro glitter 2.0 I used it twice I had to cut all my hair because it burned it all I don't recommend the product, I wrote to customer support they never answered me bad experience..
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July 2023 by Mariana Schilis
You should never buy at this store. I bought a product and some minutes before, changed my mind and wanted to return it. The seller just says “sorry, we do not accept refunds. It’s in receipt”. She should have told me that before paying.
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June 2023 by Lexi Payne
I bought products from this company years ago all the way in a mall in New Jersey. I use the hair serum religiously. I’m excited to go buy a new crimper as well! Great products!!
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May 2023 by Brooklyn Arizmendi
I have diagnosed PTSD and I’m very afraid of men. I don’t usually go to the mall alone but this time I was feeling good and I went. This man told me I dropped something but when I checked he got me to come sit down. I immediately followed instructions and froze. I told him I had to go, I told him I didn’t have the money, I told him no multiple ways but he just kept pressuring me until I made 2 purchases. He touched my hair without my permission and styled it half way so I wouldn’t be able to leave as easily until he finished it.When he was straightening it I could see the smoke coming off and burning my hair.I got away as soon as I could, I was so upset. I took a walk and came back trying to just return them, explained my disability and everything. But of course, he twisted words to make it seem like you could make a return but you can’t.I feel so taken advantage of.
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April 2023 by Acacia Goodwin
Omggg I walked in the mall one day and I met an amazing person great service nice friendly outs a smile on my face like Johnny is amazing and the product is so great like it’s so simple and easy
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March 2023 by Brian Sanders
Hi Monday morning me and my wife decided that we were going to go to the Opry mills in Tennessee. We are currently on our honeymoon. We had a limited amount of money that we were able to spend. We got stopped by a person named Jenny we did not know that she was going to mess with my wife’s hair. She just gave us a sample and we try to continue our walk. We are very upset. Because we found out that you are not able to get a refund and we ended up spending $1000 at this place and we were not told the prices and we were not told that we could not get refunded. This place cons you into buying their product by giving you free stuff but in all reality, the only thing they’re doing by giving you “free stuff” is raising the price. These people are crooks and charged way more money than what they said if I were you, I would stay away from this place. They’ll do nothing but ruin your vacation and take all your day money.
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March 2023 by Dori Malkov
Love this product!!!! Definitely the best choice I made lately! Vanessa was so helpful, nice and didn’t push me to buy it which I love, explained everything perfectly! Gave me a really good price and lastly was soooo friendly and patient :) definitely recommend!
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March 2023 by חן ביטון
I love this flat iron got it from Vanessa in Nashville - my hair so shiny and not frizzy! The shampoo and conditioner that she gave me really worth the price
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March 2023 by yuval refaeli
I went to the mall in Opry mills Nashville and I met Ellie and she was wonderful . I got the hair straightener and my hair never felt so Soft.Very recommended. 10/10. Thank you Ellie .
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February 2023 by Crystal G
I love the Straight Ahead beauty product line!!! I get compliments on my hair all the time!!! I haven’t been to a salon in months due to the products. I even noticed I have less split ends, frizziness and damage. My hair is always shiny and smooth! I can recommend this line enough!! My seller Kim was amazing and I’ll never buy from another seller!! If you’re ever at Opry Mills in Nashville,Tn please go see her, she’s amazing!!!
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February 2023 by Kimberly Dahlin
Straight Ahead Glider 2.0I bought this at a local Christmas Merchandise show & I was convinced by the way the guy used it to curl my hair. Well your arms have to be connected backwards to do it.1. GREAT for straightening2. TERRIBLE for curling3. WILL BURN your countertpos & offers no auto shut off. A fire waiting to happen4. SOLD at shows for $99. You can buy a better & safer product for less.