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December 2023 by C D
THIEVES AND CROOKS!!! I just found out that my acct was closed and they have taken my money!!! They said it was inactive. They said they mailed me notices. I have received nothing in the mail from them except the stupid life insurance offers. I am livid! I have not worked for years, that is why it has been inactive. I call and the manager is rude and unhelpful. Tells me nothing they can do. Meanwhile I have been a customer of theirs for decades, had two car loans through them. Both paid off early. And this is how they treat me! You should be ashamed of yourselves taking money from the poor!
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June 2023 by Lisa L.
No other bank for me. i will gladly stick with this small and personal bank. The staff is wonderful.
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May 2023 by Shayna Meyer
Amazing service, always helpful extremely friendly they really make you feel welcomed!
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September 2022 by just ok
Called them so set up appointment for investment banking and wow, this lady was super rude and hung up on me lol, I called back and got the same lady, she would not give me her name and told me to stop calling!
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August 2022 by The Christians Christian
At sun credit union in Pembroke Pines, the ladies are very professional, always greeting you with a smile, they are always ready to help you with whatever bank info you need.
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July 2022 by Alexander Martinez
My Girlfriend and I went in to apply for auto refinance loan. We opened an account with them to apply for the auto refinancing. We finally received A letter stating that we were denied. After calling Sun credit union directly, We spoke with Sharon whom was a loan officer. We asked many questions and trying to get understanding as to why we were denied as loan approvals are based on many variables. Sharon was being very vague with her answers and was not very detailed with their process with loan applicants until after asking multiple rephrased questions. We tried asking If she had any recommendations on what to do Moving forward with any other methods to reapply or suggestions on applying at other locations or even applying at another time. Sharon continued to be direct and non empathetic Of the situation and bluntly saying that we should just pay off our debt not knowing the situation and how the debt came about, such as a death in the family or illness. Overall, the experience was disappointing. We were referred to this credit union by family and the customer service and care was just not there, ending with your denied and have a good one.
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July 2022 by Adi Schwartz Gomez
I love Sun Credit Union. We got an amazing auto financing rate and the kids love their savings program for kids
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April 2022 by Sandie Renea
Poor customer service skills. If you or anyone you know have an account with Sun credit union, I advise you to close your account too before you experience the horrible service I received from them. Lynn Carr was disgusting to deal with. I was a victim of fraud & I contacted them immediately. Lynn Carr refused to reverse charges on my account after another worker at Extension #222 said she would. I was totally disgusted with how these ignorant workers operate. SUN credit union has really changed within the past year. I freaking hate this so called bank. Glad I'm closing my accounts. I know I wiil get a Response from SUN credit union after this review. I don't care to read any response from you "SUN" credit union. And just for the record, Lynn Carr, you need to take customer service classes, maybe the classes will help you communicate better with future clients.
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March 2022 by Ronald Morone
They do not have a fraud department. I had fraud on my account several days ago and I’m the one who has to contact the vendor that used my account to tell them there was a fraudulent activity on my account and to reverse the debit. Now I have to apply to get my money back. Still no money. So your money is not safe at this credit union. Get your money into a bank that will fight for your money when it gets stolen.
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September 2021 by Lee F.
Very Racist ppl. Been there since 2006. What a wast of time. Banked there for years and they're still putting 10 day holds on checks. The computer doesn't trust me Lynn says. Wow. Don't waste your time. Go elsewhere please
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July 2021 by J
Poor service before the pandemic, as well as after, but I like how they’re using that as an excuse. Poor rates: cds, loans, savings etc. Loans rates can easily be beat by other institutions. Antiquated system. No access to your funds and everything is done by mail. Most of the time I tried signing online the system was down or updating and again this was long before the pandemic and it was all the time. Including bill pay, which a lot of people don’t know, paper check sent by mail. No other financial institutions does this. Get your money out as fast as you can and put them out of business. They don’t appreciate loyalty so stop being loyal. 22 yr old account… closed… and good riddance.
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May 2021 by Nathaniel Gonzalez
When I started with them 4 years ago they were great. Something has changed within the past year. They no longer want business accounts. ( I am a small business owner), they have shrunk debit card limits to $1000 a day for all types of accounts, you have to call to get a raise but they only have phone hours between 10-3 Monday-Friday and they have said that will be shortened again, they offer little to no services or help for customers/members, and the biggest issue that I just ran into Myself and a few other Members have noticed that about 9% of our balances have been disappearing each week. No one seems to want to investigate, or tell us why, we already pay monthly fees, and according to our TOS and Bylaws there aren't supposed to be any other fees. I just pulled all my funds, personal and business and am switching to a larger bank.
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January 2021 by Michelle Ann
Love this credit union. Everyone is friendly & helpful. Great customer service.
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November 2020 by Victor Levano
Flexibility, good customer service, helpful people
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September 2020 by Todd frost
Great place! Friendly staff.Coin machine!! Great loan rates.Professional does not describe this place.
