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February 2024 by Hana Levy
The attendant was super helpful, profesional and pleasant to deal with me. Quite recommended. Great !
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January 2024 by frantz laguerre
Quick and precise service.
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January 2024 by Rolando Mairena
Excellent
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January 2024 by Sophie Vásquez Pereira
In this store they do know about customer service. I went with many problems that another advisor gave me and Carlos, with his good energy and disposition, patiently helped me solve them.I greatly appreciated his time and dedication in resolving all my doubts and his good attention was the protagonist.Thanks Carlos,
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December 2023 by Carlea Miller
I hope this message finds the boss of Christian! I am still in the parking lot writing this review. I stopped by t-mobile to get a new screen protector because I have lifetime warranty on my current screen protector that I purchased upon purchasing my iPhone 14 Pro Max. I always feel silly going inside and replacing my screen protector (I feel like everyone is like “you again, you’re not even buying anything”) I don’t know it’s just a silly thought. Christian welcomed me into the store and right away helped me to replace my screen protector with no hesitation. He was extremely nice and efficient. I will definitely be back to this T-Mobile (even though it is a little far from my house). He even gave me a gift in honor of T-mobile Tuesday and the holidays. I am so happy I stopped in. Thanks Christian! It said retail associate manager on his name tag I believe!
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November 2023 by Lisa J.
Excellent service! As soon as you walk in, you were greeted by many of the employees. We had the pleasure of being assisted by Jonathan when we came into upgrade our daughter's phone. Very attentive, helped us with everything that we needed. I stopped in here a few months ago to upgrade my phone and the service was great as well but I can't remember the rep's name. Took the time to write a review since I have to sit here and wait all our data to transfer to the new device. No sweat. Thanks T-Mobile for a great experience.
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October 2023 by Adrianna Introini
First time visiting this store, Danny was super helpful + nice but due to a technical issue wasn’t able to complete my order. Second visit, I wasn’t seen for an hour and a half, then after twenty minutes of working with Manager Rachel, find myself wishing I didn’t come back at all. I was originally waiting to talk with Danny but made the mistake of caving due to the long wait (when I got here only one customer was ahead of me).I get they are short staffed so wasn’t even upset about that, but waiting for so long only to have Rachel do my order incorrectly and not offer *any* resolution is what made this so bad. She acted like I have her the wrong info even after checking with her multiple times, so I know it wasn’t because I misspoke. She applied the wrong payment amount to my order and then said there was no guarantee I’d be able to try again with the promo after cancelling because of the delay and trade agreement etc etc I don’t know how she was so confused because when Danny came over, he understood what was going on right away. She could’ve at least been nice about it and not try to blame me.…yikes!
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October 2023 by John Paul Prince
Worse internet service. Their high speed internet fails. after 4 hours with the operator, she couldn't solve the internet speed. I went to the store on state Road 7 pass Washington street. He changed the Sim card and still have the same problem. I asked the neighbors and they have the same problem. Only if I go to State Road 7 the signal is ok. That is a rip off for pre-paid plan. They refuse to refund my money that I pay for 2 months.
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September 2023 by Adrianna Natasia
First time visiting this store, Danny was super helpful + nice but due to a technical issue wasn’t able to complete my order. Second visit, I wasn’t seen for an hour and a half, then after twenty minutes of working with Manager Rachel, find myself wishing I didn’t come back at all. I was originally waiting to talk with Danny but made the mistake of caving due to the long wait (when I got here only one customer was ahead of me).I get they are short staffed so wasn’t even upset about that, but waiting for so long only to have Rachel do my order incorrectly and not offer *any* resolution is what made this so bad. She acted like I have her the wrong info even after checking with her multiple times, so I know it wasn’t because I misspoke. She applied the wrong payment amount to my order and then said there was no guarantee I’d be able to try again with the promo after cancelling because of the delay and trade agreement etc etc I don’t know how she was so confused because when Danny came over, he understood what was going on right away. She could’ve at least been nice about it and not try to blame me.…yikes!
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September 2023 by Yariel Alonso
excellent (Carmen...) very good service, very friendly and very helpful, excellent person, very professional
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July 2023 by SOPHIE FEDOTOV
Andrew Z is friendly and very personable. He is committed to great customer service and is very knowledgeable. He did a great job switching our phone company to T-Mobile and provided a detailed consultation for us to purchase new phones. He took his time to explain everything. Thank you so much Andrew !
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July 2023 by Michel Hernandez
Fantastic customer service from Jonathan and the rest of the team at this location. Highly recommend visiting this store.
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July 2023 by Maumabear “Maumabear”
I only had to wait about 5 minutes to talk to one of the associates. I was stopping by there because I was having a problem with my cell phone that I've had for several years, the phone not the problems lol. In a matter of seconds, he fix the problem I was having and I wish I had remembered his name. He was friendly and explain what problems I had had and how I could fix it on my own, which was great. You don't always have time to go by there, so it's nice when they show you it's just a simple problem and is fixable without having to go there and wait.I would highly recommend them and have done business with them over the past six or seven years because they are just that good!
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June 2023 by Joe Rocky
Thanks Carmen! Great and professional job! (Jozsef)
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May 2023 by Lin lio
Mother’Day shopping experience was a sweet one…. Thank you Andrew and staff for being so welcoming and knowledgeable of all your products and services !Definitely a 5star experience
