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December 2023 by Mohamed A.
Ive been coming to this UPS for years with no issues. Today the owner Rosa was there and I had pre-scanned labels and just wanted to know where to put the boxes. I ask Rosa and she says "I'm helping someone you're so disrespectful". If you want trash service make your way here and ask for Rosa.
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December 2023 by Kinga Long
Absolutely terrible service. It is three employees standing. One is looking up something, and they refuse to help you with your Amazon return. You are expected to do it on your own when it is so much simpler them to do when you have multiple items. Just wrong simply wrong
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December 2023 by Geremy Ventura
Literally the best interaction at a UPS store.While on the line I saw how one associate literally helped a lady with Amazon return label even though she insisted that she couldn’t do it. He taught her. My box was open and I was hoping there was tape, I didn’t have to ask by the time my turn came up he was walking up with tape to help me.Everyone needs an employee like this.Thank you!
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November 2023 by M. F.
The Amazon return process at this store is HORRIBLE!!! totally self service, then when you ask one of the "CUSTOMER SERVICE" representatives behind the counter for assistance, it is like you asked them to cut off a leg.Do yourselves a favor... Go to the UPS store on Sheridan and Park Rd. At least they know how to assist CUSTOMERS, and their Amazon returns are not self serve.
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November 2023 by Catalina R.
2 starts not for the service, even service has been declined during the past few months. As per website, door sign, office opens at 8:30am, many of us showed little before that time, just to get to our work on time, but store didn't open as advertised, at 8:30am, store was opened at 8:45am. I know things happen, making a person to being late, but this type of business should have at least 2 employees at all the times.
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October 2023 by Amy Ferreira
Excellent customer service experience every time I visit a ups store. Great locations good vibes always attentive of what I need. I’ve used the mailing service for packages mailing service faxes stamps you name it they got you printing notarized letters always available for the services you need. Thanks and love love love ups great work and great business.
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October 2023 by R U
We've always had a good experience at this UPS store, employees very helpful etc. until this afternoon. The lady (employee #212460@2:23p.m.ĺ)who waited us started with an attitude and ended with an attitude.Zappo said shoes didn't need to be returned in shipping box. (Shoe box could go in bag.) Had two items to return to Amazon. Wrong code scanned that ticked her off she ripped open bag took out shoes, recanted charged me $4.82 for box.I called Zappo when I left and they said shoes could be shipped in bag.Two unhappy customers left today. ?
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August 2023 by ricardo rivera
Why the 3 stars. Everything was ok. Except for the vulgar and graphic rap music. With curse words.
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July 2023 by JJKH Miami
1 guy attendant very well dress, professional.The other guy, was messy dirty gross appearance.(All Personal Customer Service Must have Dress Code, Clean Neat Decent Trim Respectful Presentation)
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July 2023 by jorge zabaleta
It's close tti home and they're open until 7p most of the weekdays. Courteous and helpful staff very well stocked during some times it gets quite busy but today I eased in and out in 10 min.
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July 2023 by britney smith
Rose is racist. She only help Spanish people. I waiting 25min to take ONE passport picture and decided I will not be treated this way. Do not go to this ups if you are not Spanish. Rose will let it be known that she won't help until she's good and ready.
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June 2023 by zalman kagan
Terrible customer service. Locked doors before closing times.
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June 2023 by Kym Weiss
Understaffed and overly expensive!! If you need things printed go to FedEx office up the road.
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May 2023 by El Sueno
Annabelle, what a fantastic professional! She is super friendly and always try to help customers. It’s at least the second time I visit the store and really have a great experience! Last time i requested printing of around 60 pages, mailing and pictures for passport- everything was done by her in a timely manner, neatly and professionally. I’m impressed! Thank you very much!
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May 2023 by leroy jenkins
The manager at this store, Gerardo, is hands down the most understanding, patient, and helpful man in all of south florida. Me and my wife came in trying to print off labels and materials in order to ship out our wedding invites and helped us out along the way with every step. I really appreciate him taking the extra steps in order to ensure our needs were taken care of. Not to mention he and his coworkers did that at the end of their shift when it would’ve been just as easy to brush us off and avoid the extra work.
