August 2023 by Michelle Benjamin
Buyer BEWARE! Sent Stephen Ackerman the architect’s door and window schedule for custom-size PGT Hurricane rated windows and doors. Customer paid for custom sized windows and doors, yet Stephen decided to order Standard sizes instead of the required custom sizes. Customer was never asked to change size requirements, and if asked, would have said that architect schedule be adhered to. Windows and doors arrived significantly smaller than expected according to the architect’s specifications. Stephen’s solution is to “just make them work by adding wood” to a concrete and steel structure. Stephen’s ‘solution’ is not recommended on concrete and steel structures in hurricane zones. Stephen is not willing to resolve size issue. Extremely dissatisfied with poor service and unprofessionalism of Stephen and his company.Please note that according to Stephen, he and his secretary are the only persons in this business. Buyer BEWARE!
