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January 2024 by Rigo Johnson
My family and I visited the Miramar branch. During this visit, we were assisted by an Assistant Manager, Mrs. Jahira. She was very helpful and informative on the subject of needs. Although the office was short staffed due to the holidays, she was able to provide needed assistance and guidance to other crew members while helping us, but never lost focus on us. Our experience was very good.
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December 2023 by Dr. Anika Harris
I had the best experience today with Mr. Micheal Castro. His customer service was excellent and he was able to address all of my concerns in a timely manner. Give this man a raise!!!
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December 2023 by James Duncan
Everyone we spoke to at Tropical FCU was excellent! I didn’t get the teller’s name (teller #169052) but he was fast and friendly. Then we spoke with Jahira Mejia: she answered all our questions, assuring us that we were handling our transactions correctly. She then took us back to another teller (very efficient and friendly as well) to deposit a large amount of change. Everything was handled quickly, correctly, and professionally!
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December 2023 by Robyn Parks
Natacha Was prompt and great service in assisting me with my banking needs. I’m very pleased with Tropical Financial Credit Union. I wish I was located in Florida for the credit union to assist me with any mortgage needs, however, sad news I’m located in GA. I’m happy I am apart of Tropical Financial credit Union.
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December 2023 by Annette Dixon
I had a great experience yesterday. Representative Natacha Joseph assisted me with a financial transaction. I felt at ease and valued as a member. Natacha is an exceptional and highly professional individual, she listened assisted and guided me to making the correct decision for my financial needs. Natacha also followed up with me first thing this morning making sure that I was aware of a completed transaction that I had inquired about yesterday. Natacha Joseph is a valuable asset to Tropical Financial Credit Union there should be more like her.
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November 2023 by Michael Donovan
The branch in Miramar is clean, bright, and staffed by very friendly and helpful individuals. Great fast service. Always a pleasure to visit.
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September 2023 by Bennylee Robinson
I received all the help that I came in for. The young lady who helped me was amazing. She has her job down to a science very knowledgeable and patient. A rare value when you go into a business looking for help or assistance. I highly recommend this branch to everyone
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September 2023 by K.Edwards
On Thursday 8/31/23 I walked into my local branch where Juan assisted me because my wallet was stolen. My experience with Juan left me feeling like a VIP!! The branch closed and he still have quite a bit to do but that had no effect on the service he provided to me. His composure stayed the same as when we started, he did not make me feel any way like it’s an inconvenience that’s it was pass 5pm. I would like to highlight Juan he exemplify true customer service!!! Thank you Juan for your help during my time of frustration.
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September 2023 by Cheryl Troutman
I normally would do five stars. But today I went to go get a replacement card young lady said everything is active pin numbers is good. I go to the gas station to purchase some items I use the pin and it said invalid pin I did it twice and still read invalid pin so I had to use it as credit that's the only problem I had. Other than that you guy's are a 5?
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September 2023 by Glenn Theobald
The customer service at Tropical is the very best. Jahira from the Miramar branch contacted me at home and took care of my banking needs. I also have wonderful banking experiences with Sebastian and Michael Castro.
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August 2023 by Concierge Jo-Anna
Never in my life, anywhere in the world, have I experienced such a lack of competence, communications skills, knowledge of processes, capacity for timely, effective actions or responses, or staff who speak properly and listen to what the client says. I've spent a week trying to finance an inexpensive van. The permutations Tropical has put me through have been absurd, ineffective, irrelevant or wrongly applied, & communicated by several different people-badly. Get your loans anywhere else but this ridiculously inept company who couldn't manage their way out of a paper bag.
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August 2023 by Concierge Jo-Anna S.
Never in my life, anywhere in the world, have I experienced such a lack of competence, communications skills, knowledge of processes, capacity for timely, effective actions or responses, or staff who speak properly and listen to what the client says. I've spent a week trying to finance an inexpensive van. The permutations Tropical has put me through have been absurd, ineffective, irrelevant or wrongly applied, & communicated by several different people-badly. Get your loans anywhere else but this ridiculously inept company who couldn't manage their way out of a paper bag.
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August 2023 by Jorge M (RosaToki)
I had the pleasure of being helped out today with the bank representative Natacha. She's a real sweetheart and a beautiful person with a warm personality.She helped me through the process of creating an account, what I would be eligible for and went out of her way to help me.I recommend this bank and having Natacha help you out.
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July 2023 by Wendy Austin
Today I made a visit to TFCU branch in Miramar and was very pleased with the level of customer service and 1 on 1 care I received from Natacha . She was professional and a pleasure working with . She helped with the process of setting up my HS graduate's new checking Acct. TFCU should be happy to have such a happy go lucky person on their team ! Keep up the good work !
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June 2023 by Nixon Pierre Louis
Since I become a member, Mrs Joseph has been great. She is very professional, wonderful customer service skills. I really don't mind waiting for her to help me. She is awesome. Good choice Tropical.
